I’m beginning the review with the Ugly because these event s colored my entire perception of the Sheraton Four Points in Miami Beach. We had a reservation and arrived at 10:30 A.M.—we knew our room wouldn’t be ready but wanted to drop off our luggage so we could head for the Miami Boat Show. We were told our room would be ready between 2:00 and 4:00. (To be fair, the official check-in time is 4:00.) We got back to the hotel at 2:30, ready for a rest. When I went to the desk I was told they weren’t checking anyone in until 4:00 because the rooms wouldn’t be clean till then. The hotel was fully booked so it should not have been a surprise that people would want to check in—did they not have enough people to clean the rooms? Check-out time is noon so the staff had at least four hours to get the rooms ready.
I told the person at the desk we’d sit in the lobby and wait. More people began arriving to check in and they also had to wait for their rooms. At 3:45 I went back to the desk and the clerk, Irainee, told me that her manager told her NO one would be allowed to check in until 4:00. By this time there were at least 25 people waiting in the lobby for a room and there was no way all of us could be checked in at 4:00 with only 2 people on duty. I asked her manager’s name and she went to the back. A minute later a man came out with no name tag and identified himself as the manager. I asked his name and he replied, “Watson”. I questioned why he wouldn’t let anyone check in until 4:00 P.M. He asked who told me that and I referred to the clerk, Irainee. He told me he hadn’t said that but the rooms wouldn’t be cleaned till 4:00. By now a line of people had formed behind me and I wanted to know how we all could be checked in at 4:00. He made a call and found a room for us at about 3:55. I felt sorry for all those people in line behind me.
The saga continues with the Good, the Bad and more Ugly.
Good: The pillows were fluffy and the white bedding was clean and inviting. The room had 2 bottles of free water, a flat screen TV and decent furniture. The common areas of the hotel were beautiful---a shiny marble floor, free coffee and deep, comfortable furniture. The outside area in back had 2 pools, a hot tub, beautiful flowers and lush vegetation.
Bad: The room was small. There was no heat, air or fan in the tiny bathroom. The bathroom door could not even be opened all the way because it hit the toilet. There were a few black spots (mold??) on the bottom of the shower curtain. The ugly carpet throughout the room had wrinkles; apparently it needed to be stretched again. This was actually a safety hazard because our shoes caught on it when we entered the room.
More Ugly: The tan marble bathroom sink had two cracks that began at the drain and went several inches upward. I could have put up with the cracks had they not been filled in with black (more mold?). There were also stains in the back of the sink below the faucet.
We are Starwood members and frequently book at Sheraton hotels. We will be returning to Miami next year but we won’t be staying at the Sheraton Four Points.
I had a "bay view" room and you almost needed binoculars to see the bay.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC