Ok where do I start - I'd done my research on this hotel so I knew what to expect however when I arrived I did have a few niggles so i hovered in between giving it 4 or 5*, i asked my extended family who travelled with me and they said 5* so 5* it is.
I'll get my niggles out of the way first....
When i checked in we were kept waiting a short time, the lady who dealt with us seemed pre-occupied and in the middle of checking us in, the previous customer returned so she left me to carry on serving the previous customer which annoyed me a little.
We had a 3 Bedroom suite which was very well equipped, very clean and roomy. The rooms as previously discussed on here are very dark, so dark we had all lamps on during the day, however in all honesty it didnt bother us as we were out most of the time. The first night I didnt sleep a wink as the beds are quite firm and I thought Oh No !, but after that i got used to it and all the family slept well for the rest of our stay, which i think is important. Also having the option to have your room serviced Morning or Afternoon is a great idea.
The pool I knew would be small but I sacrificed this minor annoyance because of the location & rave reviews - Please can anything be done about playing ball games in the pool, i know i sound like a killjoy but theres only enough room for a few people to swim nevermind ball games !!?. The cabanas are a great idea, plenty of towels and waiter service a nice touch when you cant be bothered to walk a few feet to the bar ;)
Only ate at Zizi for breakfast the food was good as was the choice.
Ok the best bits:
The location was perfect for us, walking distance to 5th, beach a few blocks away, free shuttle (with lovely friendly driver, sorry forgot your name), lots of our fave restaurants and shops within a few miles, fishing on the pier for my OH.
The Restaurant/bar staff - You guys are a credit to the hotel
Jann, Amy, Tracey, Wayan & Penny we got to know pretty well and in all my many visits to the USA I can honestly say these guys were the most welcoming friendly hotel staff I've met, we had so many laughs and they made our holiday - Thankyou !
I feel sorry for the people who only stay for a couple of days because the staff make this resort and you wouldnt get the chance to get to know them....
Thanks Bellasera - we'll be back next year .....and if you build a bigger pool and buy some pillow top mattresses we'll be back EVERY year :)