My husband and I live year round in Naples, but got married at La Playa last year. After our wedding we stayed at La Playa for 2 nights. It was one of the best parts of our honeymoon. It was a great way to start it off. After hectic weeks leading up to the wedding it was nice to wake up the night after our wedding and enjoy mimosas on our balcony over looking the ocean and listening to the waves. We loved the decor of the room, the views, and just lounged most of the time we were there. It was great to relax and just spend time together. The only downside of that trip is that despite the hotel stating they are a 100% non-smoking facility, guests are allowed to smoke on their balconies, which unfortunately required us to go inside and shut the doors everytime in occured. If you smoke or are unbothered by cigarette smoke, this would not be a problem, but to me I have severe allergies, so this spoiled part of our stay. We did report it to the hotel staff who offered to have us move rooms, but that would have been a hassle since we were packed for a 2 week honeymoon and had food/drinks in the fridge. Additionally, the wind changes in FL frequently, so if we moved and the wind changed, we'd have to move again haha!
The second time we stayed at La Playa was this past weekend for our anniversary. It was again the relaxing retreat that we needed. The first day we were allowed to check in early thanks to management help. We were sent complimentary champagne and a nice personalized note since we were staying for our 1st anniversary. The room was clean and we loved the bright colors just as much as last time. The view and sounds of the ocean were magnificent and we again lounged in the room as much as possible. There is so much space in the rooms that it really feels like a treat for us. We enjoy the rest of Naples all year, so it was nice to have a front row seat to the ocean. Luckily the first night we were able to sit on our balcony and enjoy fresh air without any smokers affecting our enjoyment of the property. We even slept with the doors open to be able to hear the ocean. Note to non-Naples residents, La Playa is one of VERY FEW hotels that offers an oceanfront view. We have visited and stayed at other hotels and if you want a hotel that offers a view, this one is the one you should stay at.
Our second trip again ended a little worse than it began as we woke up to cigarette smoke AGAIN. We shut the door for a bit thinking whoever was smoking would smoke one and move on, but for the next 3 hours the miserable lady was out there chain smoking. We had been given permission for late checkout but ended up leaving on time because there was nothing left for us to do since our ability to enjoy the fresh air was interrupted. We went home and enjoyed our OWN balcony with fresh air instead. It's definitely disappointing to have such a nice room with that kind of a room and have someone ruin it for you, especially at the price of the hotel.
Overall I give this resort a 4. Everything there is decorated well, clean, great service, luxurious rooms, gorgeous views, great food, the list can go on and on. But for me, being sensitive to smoke, it's a HUGE negative, so I had to give it a 4 overall. If it doesn't bother you, I am sure you'd give this a 5! I still recommend going!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 March 2012
Thank your for your continued support of LaPlaya! We certainly appreciate your repeat business!
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I have shared your detailed critique with our team. It's great to see our Front Office team was able to provide you with a early check in, when occupancy allows, we try our best to allow our early arriving guests access to their rooms! In the future, you are more than welcome to arrive early and even if by chance the room is not ready yet, we can store your belongings so you can get a head start to the beach, pool, or a nice lunch at the Tiki Bar!
Your comments regarding guests smoking on the balconies are noted, thank you for the feedback. I can understand your frustration, and I am pleased to see our team did all they can to make you more comfortable.
We hope to see you again soon, stay posted to our website for some hot summer specials!
Jason K. Moll
Director of Rooms
This response is the subjective opinion of the management representative and not of TripAdvisor LLC