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Reviewed 29 June 2015

Facility, location and staff are as advertised here on Tripadvisor. The only suggestion I hope they see in this review is the need to install in room safes. With today's electronics, credit cards, and cash needed to travel, it is very important to have the peace of mind that these necessities are secured while you enjoy the beach and resort. This is the only facility of this quality that we have encountered without this security in decades. I hate to list a negative to such a wonderful place, but hopefully it will assist in making a great place even greater.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank bobbyw124
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
palmettoinn75, Guest Relations Manager at Palmetto Inn & Suites, responded to this reviewResponded 22 July 2015

Dear Bobby W.,

Thank you for taking the time to leave a review regarding your recent stay with us. I am pleased that you found everything to be in line with what is advertised here on TripAdvisor. We appreciate your suggestion regarding in room safes. We welcome all guest feedback as we are always looking for ways to improve our guests experience. Thank you again for choosing the Palmetto Inn & Suites and hope that you will visit us again in the future.

Christa M.
Palmetto Inn & Suites

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Reviewed 26 June 2015

My family and I had a blast here a couple of weeks ago. We took a quick trip down to Panama City which is fairly close to where we live. The room was on the ground floor. We loved it! We had quick access to coming and going, and the view was right across the swimming pool to the beach. This place has a great location, wonderful pool, & a white sandy beach. We will definitely be travelling there again soon.

Date of stay: June 2015
2  Thank Lasher1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
palmettoinn75, Guest Relations Manager at Palmetto Inn & Suites, responded to this reviewResponded 22 July 2015

Dear Lasher1961,

I would like to thank you for sharing your wonderful experience with us and the TripAdvisor community. The ground level rooms are popular among our guests. The convenience of having your back door open to the pool deck is very nice. I’m glad that you enjoyed it! Thank you again for the wonderful review and we hope to welcome you back soon. After all, you are right in our backyard practically ;)

Christa M.
Palmetto Inn & Suites

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Reviewed 22 June 2015

We were able to book here last minute and were very happy with our stay. Room was clean and the rates were affordable. We stayed northside which had a lovely indoor pool. Beachside had a beautiful lobby, pool, tiki bar and of course, the ocean. Would love to visit again.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank klamarr2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
palmettoinn75, Guest Relations Manager at Palmetto Inn & Suites, responded to this reviewResponded 22 July 2015

Dear Kim L.,

Thank you for your review. I am glad that you were able to enjoy a last minute getaway with us! It is wonderful to hear our guests comment about our affordable rates and the cleanliness of our rooms. I am glad that you enjoyed the indoor pool. It nice to have that as an option when you’ve had enough of the hot sun and beach! Thank you again for taking the time to share your experience with us. Should you visit the area again, we hope that you will choose the Palmetto Inn & Suites!

Christa M.
Palmetto Inn & Suites

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Reviewed 21 June 2015

I literally just got back from this hotel and my experience there was great. It had every convenience you right there. Great room on the fourth floor with a kitchen. First off the staff was incredible, best experience I have had with the staff. I only had two over all complaints with the hotel. Not sure what happened but the bartender at the tiki bar (absolute value on drinks) told us she would be open til 8 every night, and she was on Monday, but the rest of the week it closed at six every day. My second complaint was on my third night there, I was trying to enjoy the oceanfront pool, but two couples who were literally drinking alcohol right there in the pool ruined it. One of the women were carrying beer bottles and wine coolers while swimming, and their toddlers were right there in floaties. Not only did I find this disrespectful to other guest but also bad judgement in parenting. I myself enjoyed many drinks poolside, but I did not take them in the pool for everyone to see, nor was I being loud and obnoxious. I thought about informing the situation to hotel management, but decided not to be a complainer and let one incident enjoy what was a fabulous stay at this hotel.

Room tip: Anything above the fourth floor, but be warned all suites are right beside the elevators.
Date of stay: June 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Via M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
palmettoinn75, Guest Relations Manager at Palmetto Inn & Suites, responded to this reviewResponded 22 July 2015

Dear Sylvia M,

Thank you so much for taking the time to leave a review about your recent stay with us. I am glad that you enjoyed your accommodations. The convenience of the kitchen is always nice! And thank you for the kind words about our staff. I will be sure to share your comments with everyone.

I would like to address your concerns that you wrote about in your review. The tiki bar closing time varies. It is always open until 8pm on the weekends but the closing time does vary during the week between 6pm and 8pm depending on business. I apologize for the miscommunication and I will share your comments so they do not misinform guests.

I apologize for the incident that you witnessed in the pool. While we can’t control how people parent and drinking alcohol in the pool isn’t prohibited, glass bottles are not allowed in the pool or around the pool area. With that being said, we pride ourselves in promoting a family friendly atmosphere so if they were being loud and obnoxious, I do wish you would have brought this to our attention. We would have quickly taken care of the situation. I understand you not wanting to complain to management though and I am glad that you didn’t let it ruin your experience. We value your feedback and please know that our management team will be reviewing your comments with the appropriate staff members. Thank you for choosing the Palmetto Inn & Suites and we hope to welcome you back soon.

Christa M.
Palmetto Inn & Suites

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Reviewed 19 June 2015

We've been staying here for years, and twice a year for the last few years. Prices are reasonable, the rooms are clean and comfortable. The pool and hot tub are well-maintained, and there is a Tiki bar. Drinks, ice and other items are also available in the lobby area. The beach area is clean. Since this motel caters mainly to "families", there is not a lot of noise and no "misbehaviour".

All of the staff (and the owners) are extremely friendly and courteous and will go out of their way to make certain your stay is pleasant. The same employees have been working here for years, with very little turnover, which says a lot about the place, both in terms of atmosphere and the quality of the staff. They have all been awesome every time we've stayed. We had a minor issue with the room after checking-in (at 10:30pm), and it was promptly resolved the next morning.

We got a phone call during our stay, a minor emergency at home, so we had to check out a couple of days early. Wish we were still there!

Date of stay: June 2015
Trip type: Travelled as a couple
Thank KRB_TN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
palmettoinn75, Guest Relations Manager at Palmetto Inn & Suites, responded to this reviewResponded 22 July 2015

Dear KRB_TN,

What a wonderful review! We really appreciate you taking the time to share all of your experiences and highlights of your stay with us! It was a pleasure welcoming you back and we are so grateful for your continued loyalty. Also, I wanted to thank you for the wonderful comments about our staff. It’s always exciting to hear that we are doing a great job and that we were able to make your stay enjoyable. That's what we're here for! I am sorry that you had to cut your trip short. I hope everything turned out okay back at home. We look forward to seeing you again soon!

Christa M.
Palmetto Inn & Suites

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