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Reviewed 13 October 2014

Nice clean spacious room on the second floor, no elevators. Staff was very helpful and friendly. Excellent breakfast included in price. Minutes by car from the dock harbor with lots of little shops and a few restaurants.

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank mefgames2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this reviewResponded 19 December 2014

Thank you for taking the time to give our hotel a review. We strive to give each one of our guest’s great customer service as well as a neat and clean room. Our staff works hard to make sure every guest’s expectations are met. We hope you come and stay with us again soon.

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Reviewed 7 October 2014

Planned a weekend mystery trip for a group of us. I can not say enough about the Managers - Missy and Matt - they went over and above to make our stay Great!! All the rooms (18) were clean,the beds were comfortable, the pool was loved by the ones that used the pool over the weekend. The breakfast area was convenient and good. Staff was friendly. I would recommend highly!!! It doesn't have a water view but it is a nice leisurely walk to the water.

Date of stay: October 2014
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Cheryl B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this reviewResponded 19 December 2014

Thank you for your review! We are so happy to hear everything was a success with your group and we loved accommodating you. Our hotel is great for all sized groups with ample parking, plenty of spacious rooms as well as the meeting space on our property. Again we truly enjoyed having you and look forward to hopefully seeing you again soon!

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Reviewed 29 September 2014

We stayed for two nights at the Rockport Inn for a wedding in Gloucester. It was right for what we needed - somewhere clean and functional to stay for a couple of days. The Rockport Inn is quite a big complex of rooms, and we were staying in the 400's section (I would guess there are about 50 rooms in all).

Things we liked:
Plenty of parking
20 min walk to Rockport (uphill on the way back!)
Fridge
Comfy bed
Room was clean
All the staff we met were friendly
WiFi was free and worked very well

Dislikes:
Borderline expensive for what it was (hard to know if that's just because accommodation in Rockport is at a premium - I didn't compare prices as it was the suggested place to stay for the wedding we went to)
No views from the hotel (I didn't have an expectation that there would be, but good to note for others). I think all the rooms either looked out internally or faced the car park
V small bathroom, bit hard for two people to be getting ready at the same time for a wedding!

Whilst we didn't use the pool, we did see into the pool area from the terrace near it and it looked clean and was pretty quiet every time we went past.

Whilst I gave this hotel a Very Good rating, I'd say that I fall between Very Good and Average.

"Functional" would be the word to sum this place up!

Date of stay: September 2014
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank 434lizziem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this reviewResponded 19 December 2014

Thank you for taking the time to review our hotel. Believe it or not this hotel was built in the 1970’s and just six years ago we renovated our hotel into a property we are proud of, however we are currently looking into ways to expand our bathroom sizing. We hope if you come back to the area you will stay with us again and maybe be able to make use of the pool and Jacuzzi!

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Reviewed 27 September 2014

Rockport Inn and Suites proved to be an excellent hotel to host a 5 day textile artist workshop for a group of 13 and contributed to the success of the event. Accommodations were perfect, a large conference room with audio visual equipment and plenty of tables and chairs. The Inn was clean and well maintained and the Inn Keepers and staff were terrific. Room amenities supported an extended stay and the indoor pool and hot tub were enjoyed by the group. The complementary breakfast had something for everyone with good variety. The Inn also allowed us to use the dining room for our catered lunches. The proximity of the Inn to downtown Rockport was convenient and the Cape Ann restaurants and attractions are many. A perfect location for a small business conference.

Room tip: First floor was convenient. (Only 2 floors in the hotel)
Date of stay: September 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Louise A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this reviewResponded 19 December 2014

I’m so glad we could accommodate your group for your stay. We are pleased to know you had a great time. We are an excellent hotel for large meetings or groups with our accommodations and our meeting space on property. We are looking forward to hopefully seeing you again soon!

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Reviewed 18 September 2014

I booked 3 rooms to come up for a friends wedding on Aug 31. I called 2 weeks prior to coming to request an early check in, so we could get ready at the hotel for the wedding, I was told they did not offer early check in but to call that day. I called around 11:30 & was told the rooms were not ready, to try back at 12:30. I called again @ 1:00 the 3 rooms were not ready, but a friend who booked separately (and did not ask for early check in) her room was ready. At 2:00 we went to the desk still not ready, 3:00 (check in time) still not ready, 3:30 2 of the 3 rooms were ready, 4:00 (heading out the door for the wedding) 3rd room still not ready! The room was ready when we returned at 9:30. The woman at the desk was more then pleasant, even @ 4:00 with my husband getting slightly aggravated. The rooms were nice enough, bathrooms could use updating. Now, on Sept 5th I get a call from one of the others who stayed to tell me that although a charge had been pending on her cc it was now gone and when she called the Inn they told her it had been charged to the card used to hold the rooms. All 3 rooms were paid for separately at check in, yet my card ultimately was charged for all 3 rooms. Two weeks ago I emailed the Inn to let them now about the problems with check in and still have not heard back from them.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Service
4  Thank lindalee746
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this reviewResponded 19 December 2014

Thank you for your review and I am sorry we did not meet your expectations while you were staying with us. As you can see from our other reviews this is not how we normally do things. We can’t guarantee an early check in but our housekeepers work diligently to try to get everyone in as early as we can. In the future we hope you call us directly when you have any questions. We work hard to deliver every guest with a great experience and if you are ever in the area we hope you will consider us again so we can deliver the level of service we are used to.

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