The Best Extended Hotel I've ever stayed at because of The Superb service we receive from "TEA". She greets everyone professionally and she really cares, it shows. I'm a long term guest and TEA always makes me feel welcome. Now, as filling out this review I noticed a recent bad review and I have to make a comment pertaining to the review. I believe that when we do make reviews we have to be forthright. My AC unit is ALWAYS BLOWING COLD, THEY JUST SERVICED the AC approximately 3 weeks ago. (NOTE: THE AC WAS WORKING VERY GOOD AT THE TIME THEY SERVICED IT). A professional company was hired and did an excellent Job. I watched them personally I work from home and I call this (extended Stay) home for now. I take plenty of showers and baths at all times of the day and NOT ONCE has my water been cold, NOT ONE TIME. The water is extremely hot and you have to add a little cold water to make it just right. ALL hotels close their pools after LABOR DAY, this is a known fact...Just call around. Also apartment complex close their pools for the winter too. Now concerning the muffins the muffins are set up on the table to the side of the wall. The hotel provides the muffins for all the guests to freely take. The Grab and Go is available until 9:30 A.M. If the muffins were gone all you had to do is ask for it at the counter which is 1-2 feet away ( I did it and they replenished the muffin stand)They would have gladly replenished it for you. It is unreasonable to expect that the front desk could monitor muffins every second especially if they are helping other customers with check-ins, check-outs among other things. People who travel need honest reviews to determine whether they want to stay at hotels. I just got back from a 2 day stay at Extended Stay- Miami, FL. (Oct 17-19, 2014) Extended Stay is an excellent Brand and I had a great stay there too. I could not wait to get back to my home (Extended Stay- 4610 South Miami Boulevard, Durham, NC 27703).
As I stated I received exceptional service...during your visit ask for TEA pronounced TIA, What we need is more TEA providing customers service training and how to make people feel at home. The front desk is friendly, hats off to ALL of them. The manager is Temesha Lott who is the most professional manager I've seen at many hotels. It's interesting to see that the "Bad Reviewer" did not ask to speak to the manager and there is no comment stating so. If the service was all bad with no hot water why didn’t you call down to the front desk? Come on people let’s not mess up the review process, traveler count on the facts to make important decisions on where to stay when they travel. To The staff: Continue doing the exceptional Job you do...you are well appreciated.
Alisha A,