I stayed at this hotel for one day and it was an unpleasant experience. When I checked in, the lady at the front desk told me there was a "renovation fee" - I asked why and she mentioned the numerous hotel improvements so I ended up given a small amount - more on this later. When I got to my non-smoking room, the bathroom faucet was clogged so I went back downstairs to get a new room. Speed service is not what this hotel does best - Not only did she had me wait until all incoming customers were taken care of eventhough I was there before them, but as I waited, I noticed she was not asking them about the "renovation fee". When I asked why, she said that she only asks customers that book through third party vendors (i.e. hotels.com, expedia.com..) but have an "option" to pay - she certainly did not tell me I had the option to pay anything and why is this additional cost passed along to customer? It's ridiculous. Secondly, the following day the person I was staying with used the bathroom and informed me there was no toilet paper. I went downstairs and they did not have any - was not surprised - but told me someone would bring it up when their available. I just asked for a box of tissues and I was on my way. Not only its embarrassing to...I stayed at this hotel for one day and it was an unpleasant experience.

When I checked in, the lady at the front desk told me there was a "renovation fee" - I asked why and she mentioned the numerous hotel improvements so I ended up given a small amount - more on this later.

When I got to my non-smoking room, the bathroom faucet was clogged so I went back downstairs to get a new room. Speed service is not what this hotel does best - Not only did she had me wait until all incoming customers were taken care of eventhough I was there before them, but as I waited, I noticed she was not asking them about the "renovation fee".
When I asked why, she said that she only asks customers that book through third party vendors (i.e. hotels.com, expedia.com..) but have an "option" to pay - she certainly did not tell me I had the option to pay anything and why is this additional cost passed along to customer? It's ridiculous.

Secondly, the following day the person I was staying with used the bathroom and informed me there was no toilet paper.
I went downstairs and they did not have any - was not surprised - but told me someone would bring it up when their available.
I just asked for a box of tissues and I was on my way. Not only its embarrassing to ask but there were no apologies for the inconvenience or for not having adequate amounts stored in rooms in case they run out.

I only chose this hotel for the close proximity to my intended destination but had I known the service was horrific, I never would have stayed here. The only good thing, if any, about this hotel is the parking lot.
I have also chosen to display a photo of the great work I ended paying a fee for - the bathroom door knob was installed the wrong way!More