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RM 557
Breakfast included
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RM 557
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All reviews front desk indoor pool room was clean yogurt visiting family great stay enjoyed my stay in town the entire staff convenient location short drive checking out definitely stay here again breakfast bar free breakfast hot breakfast downtown
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583 - 588 of 758 reviews
Reviewed 30 March 2015

Very friendly and helpful staff. Room was very clean. As this was a business trip it was nice to have a large desk to do business work in the evening. Two down sides to our stay (1) 95 health rating in the breakfast room (2) a smoker at the side door as we were leaving. A smoking area should be designated farther away from any entry/exit door.

Date of stay: March 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JCF65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this reviewResponded 1 April 2015

Dear JCF65,

Thank you for staying here with us at SpringHill Suites by Marriott New Bern, NC.

We appreciate your feedback regarding your stay here with us. We would like to apologize for the smokers that were outside the front exit smoking. It has been discussed with the proper departments about the smokers and we will try our best to keep close watch on these areas. On a better note we are glad to hear that you were able to enjoy our spacious work desk to completely all of your business work.

Thank you for staying at the SpringHill Suites New Bern and we hope you choose to stay with us again whenever your travel needs bring you back to New Bern.

Sincerely,
CHAZITEE HARGETT
Lead Front Desk Agent
SpringHill Suites by Marriott New Bern, NC
springhillsuitesnb@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2015 via mobile

Amazing people. Amazing treatment. Reasonable rates. Extremely accommodating. STAY HERE . I've stayed here many times and will continue to. It's a home away from home.
Convenient to downtown and in town.

Date of stay: March 2015
Trip type: Travelled on business
Thank Michael D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this reviewResponded 29 March 2015

Dear Micheal D,

Thank you for sharing your experience at the SpringHill Suites New Bern,NC we appreciate your feedback and your kind words about your stay here with us. We look forward to every time you come and visit with us. Thank you again for your time and come visit us again soon!

Sincerely,
CHAZITEE HARGETT
Lead Front Desk Agent
SpringHill Suites by Marriott New Bern, NC
springhillsuitesnb@gmail.com
(252) 637-0017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2015

The room and staff were exceptional. My daughter loved the indoor pool. Only issue we ran into was a birthday party that had twenty unsupervised local 12 y/o's doing dives and back flips into the pool. Why kids are just having fun, it did chase away quite a few families and and my 4 y/o learning to swim. Other than that, the hotel itself was clean and the staff was very helpful.

Room tip: All rooms have a nice sitting area
Date of stay: March 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Eric V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this reviewResponded 29 March 2015

Dear Eric V,

Thank you for sharing your feedback about your stay here at SpringHill Suites by Marriott New Bern, NC. We delighted to hear that you and your children had a great stay. We would like to apologize for the inconvenience in our swimming pool with the unsupervised kids. Thank you for bringing this to our attention and will have discussed better ways of monitoring our swimming pool. Thank you again for your time and come visit us again soon!

Sincerely,
CHAZITEE HARGETT
Lead Front Desk Agent
SpringHill Suites by Marriott New Bern, NC
springhillsuitesnb@gmail.com

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Reviewed 23 March 2015

Entire staff made my family feel so welcome. We were visiting New Bern for a family funeral and your warmth made us feel especially welcome.
The breakfast bar was excellent, and Carol Wright and Delarena both went above and beyond to brighten our mornings and provide us attention above and beyond our expectations. Thanks for being so friendly to us.

Date of stay: March 2015
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank robertwX1736DO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this reviewResponded 27 March 2015

Dear Robert,

We greatly appreciate your feedback about your stay with us at SpringHill Suites by Marriott New Bern, NC.

We take great pride in delivering flawless service. We are elated to hear that Carol and Delarena were able to exceed your expectation with our delicious breakfast and great customer service.

Thank you for staying at the SpringHill Suites New Bern and we hope you choose to stay with us again whenever your travel needs bring you back to New Bern.

Sincerely,
CHAZITEE HARGETT
Lead Front Desk Agent
SpringHill Suites by Marriott New Bern, NC
springhillsuitesnb@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2015

Staff were great, the room was very clean. I stayed there last year,would stay there again.
Breakfast buffet in the morning is wonderful. We would recommend this hotel to anyone. We came for a meeting at Golden Coral, right next door.

Room tip: I liked the ground floor, went out side door, walked across parking lot, to Golden Coral for supper
Date of stay: March 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Joseph A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this reviewResponded 21 March 2015

Dear JosephA,

We greatly appreciate the kind words you expressed about your stay with us at SpringHill Suites by Marriott New Bern, NC.

With a mission to provide flawles customer service, we take great pride in serving your needs and are pleased to hear that we have met your expectations. As a valued guest we are your feedback is interral to our business. We are elated to hear that you were able to grab supper and have your meeting at our ne by Golden Coral.

Thank you for staying at the SpringHill Suites New Bern and we hope you choose to stay with us again whenever your travel needs bring you back to New Bern.

Sincerely,
CHAZITEE HARGETT
Lead Front Desk Agent
SpringHill Suites by Marriott New Bern, NC
springhillsuitesnb@gmail.com
(252) 637-0017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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