We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
RM 521
Fully refundable before Wed, 3 Apr
RM 520
Fully refundable before Tue, 2 Apr
No prepayment needed
Hotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (747)
Filter reviews
747 results
Traveller rating
370
221
85
37
34
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
370
221
85
37
34
Show reviews that mention
All reviews front desk hilton garden great stay easy access very nice hotel pool and hot tub business convention highway
Selected filters
Filter
Updating list...
503 - 508 of 747 reviews
Reviewed 9 October 2014

Great hotel, fast service when we needed more pillows. Lots of great amenities. You won't be disappointed. And the adjustable bed was amazing. Went to a wedding that was held in the hotel and the event was done up very nicely. Although there is a pool, fitness centre, and business centre, I didn't have the opportunity to use them. I also noticed that they have a convention centre on the same property

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank SueH2417
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded 12 October 2014

Thank you for taking the time to write your recent experience at our hotel.It is always our pleasure to provide our guests with genuine service from the heart and make their stay memorable. I hope we will have the pleasure of serving you again in the near future.
Happy Thanksgiving to you and your family!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2014

Wonderfull staff, clean rooms and great amenities. I choose Hilton because its a name I trust. My home away from home. I use hilton for my buiness and personal trips. Restaurants have a good menu with lots of selection

Date of stay: October 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Sunny B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded 12 October 2014

I am so happy to hear that you had a great stay with us. We strive to ensure our servcie exceeds our guest expectation on every guest stay. Your feedback is essential to ensure that we continually improve as an organization. Once again, thank you for choosing us as your first choice of the hotel. I look forward to welcoming you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2014

This hotel is nicely decorated, but the room was EXTREMELY scented to cover up what appeared to be foot smell in the carpet. Also the bathroom had scented plastic trays that held their products. Had called ahead to make sure the room was safe for me to stay as I have a disability related to chemical sensitivities. Was assured of it being scent free except bathroom products but this was not the case.

Date of stay: October 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Margaret B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded 12 October 2014

Thank you so much for taking the time to express the concern with your recent stay at the Hilton Garden Inn Ajax. I am extremely sorry that the scent in the room caused an allergic reaction.
We take guest concerns very seriously and am surprised that such a sensitive issue was not properly handled. My sincere apologies. I want to let you know that all staff and management have been made aware of the issue and all precautions will be taken to avoid issues like this in the future. We hope you give us another chance to host you the next time you are in ajax!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2014 via mobile

It was akin to a frat house. When we arrived to our floor there was a sports team of some kind partying in the hallway with a cooler full of beer. They invited my wife and I to join in their celebration and offered us a hallway beer, after traveling all day I was not impressed. The key cards didn't work so the drunk sports team offered assistance. Infuriated I went to get new key cards and was met by another crew of drinking people from a bachelor party or something in the elevator. When we arrived at the front desk there was a woman drinking wine straight from the bottle. I couldn't believe it!! Music was on as loud as possible in the conference room. The hotel clerk offered me another room but this was already 1:00am I didn't see the party(s) ending anytime soon.we demanded our money back and left. The hotel clerk was apologetic and just said "sorry there is like 4 parties going on right now"

If you are looking for a hotel to host a blow out with you and 15 of your buddies, this is the hotel for you. If you are looking for a quiet, clean hotel go somewhere else.

Date of stay: September 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jason K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded 6 October 2014

Jason,

I’m so sorry for the unpleasant experience you had during your recent stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event and we regret you experienced a noise level that made your stay unpleasant. I do want to let you know that your feedback is very valuable to us and all measures have been taken to avoid this situation in the future. Please contact me directly to ensure that the issue you experienced is resolved.We would love to have you back the next time you are in our area as we are eager to make your stay with us the best hotel experience possible.

Thank you,
Manisha Khanna
Front Office Manager
905-619-5078

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2014

The hotel is modern, sleek and has fantastic staff! It is also good value. It also has great amentities including a pool, fitness equipment, business center and the possibility to do your own laundry. I can only recommend it to those who respect the place and its quests. Wonderful experience and I would definitely stay there again.

Date of stay: September 2014
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Irka K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded 4 October 2014

I am so happy to hear that you had a great stay with us. We strive to ensure our service exceeds our guest expectation on every guest stay. Your feedback is essential to ensure that we continually improve as an organization. Once again, thank you for choosing us as your first choice of the hotel in durham region.

Thank you for your staying with us and looking forward to see you again in the near future.

Have a great weekend!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews