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RM 637
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Homewood
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Reviewed 7 July 2014

I recently stayed here with my husband and three children, ages 6, 3, and 4 months. The staff was so helpful and accomodating, even providing amenities for my infant. When I arrived home, we realized that we had lost my toddler's blanky. I called back and within 24 hours her blanky was found and shipped back to me. I would definitely return there!!!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
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Thank Teri K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mila02, General Manager at Homewood Suites by Hilton Newtown - Langhorne, PA, responded to this reviewResponded 11 July 2014

Dear Guest,

Thank You for staying at the Homewood Suites-Newtown with your family. Our guests are our number one priority and I am glad the staff jumped to get your blanket, cause they sure do know how important that is for a child.

Thank you for the great feedback and will share the kind words with the staff members. Please come and visit us soon the your next visit to the Newtown area!!

Thank You,

Suzanne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Hotel was perfect for our family vacation to Sesame Place. Two families able to stay in the same suite was perfect for the 10 of us together. Breakfast was GREAT and the stay very accommodating to our large family! We would stay here again

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Trimillos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mila02, General Manager at Homewood Suites by Hilton Newtown - Langhorne, PA, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank you for choosing the Homewood Suites-Newtown while visiting Sesame Place. I am very glad you had the chance to try out the two bedroom Suites, it's a great suite to utilize while on vacation with family and friends.

Please come a visit us soon on your next visit to the Newtown area and Sesame Place.

Thank You again,

Suzanne

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Reviewed 7 July 2014

Stayed there to be near Sesame Place - the suite was roomy and clean and the beds were very comfy! The pool was great for the kids since it was cloudy out but needed more clean towels. The breakfast was tasty and had so many choices! Would definitely look into staying again - Thank you!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank JLou999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mila02, General Manager at Homewood Suites by Hilton Newtown - Langhorne, PA, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank You so much for choosing our Homewood Suites-Newtown for your visit to Sesame Place.
Glad to hear you enjoyed the pool, guest rooms and the breakfast!!

Hope to see you soon on your next visit to the Newtown Area!!!

Thank You again for the great feedback,

Suzanne

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Reviewed 4 July 2014

I must start this review by saying I am a Hilton Honors enrollee and I frequent Homewood Suites and absolutely love them. However, the breakfast service and wait staff was not acceptable in my standards. Breakfast was from 7:00 to 10:00 on Saturday and there was no coffee. I asked once at 7:30 and was rudely told it takes 10 minutes to brew. So I went back to my room and made a pot there. When we went back down at 8:30 for breakfast, the coffee urn was empty again. This time my daughter asked and was told the same story. I then went to the front desk and voiced a complaint. Meghan at the front desk was very nice and accommodating. She mentioned the food services manager was there and she would advise them of the problem. Well, it did not help because by the time we left at 9:30 the coffee was gone again. I totally understand that the the hotel was booked solid with a wedding, softball and lacrosse tournaments but..... Coffee is a necessity. I cannot believe they would allow the coffee urns to go empty. If they cared about the breakfast service they would have had someone keeping the pots full at all times.

Other than that, this hotel was in a great location. The rooms were very nice and the hotel was clean. But I am not sure that I will book again when I return to the Newtown area. I will probably pay a little extra and stay in Langhorne.

Date of stay: June 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank carolynd236
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mila02, General Manager at Homewood Suites by Hilton Newtown - Langhorne, PA, responded to this reviewResponded 8 July 2014

Dear Guest,

I apologize for your recent stay here at the Homewood Suites-Newtown, Pa. We take your complaints very seriously. That particular weekend the hotel was extremely sold out and everyone on the breakfast staff tried to keep up with the 150 people we had to supply breakfast for on that weekend. No excuses and the hotel will do a better job next time on these types of weekends.

I hope that you give us another try as you can see by our past Trip Advisor comments we do a very good job and make sure our guests our the first priority when it comes to service!!

Thank you greatly for your feedback and hope to see you in the future when you visit the Newtown area!

Thank You very much,

Suzanne

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Reviewed 21 June 2014

Our family was visiting Sesame Place and booked this hotel (10 minutes away). I can't say enough good things about our experience. Everything was nearly perfect: friendly, efficient staff; clean, comfortable room; excellent breakfast and dinner! When we go to Sesame Place again (and we are), we're staying here!

Date of stay: June 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Kedrick L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mila02, General Manager at Homewood Suites by Hilton Newtown - Langhorne, PA, responded to this reviewResponded 23 June 2014

Dear Guest,

We are so happy that you made the choice to stay here at the Homewood Suites-Newtown for your Sesame Place visit. I know there are plenty of hotels to choose from and I am thankful you choose our Homewood.

Thank you so very much for the kind words: Everything was nearly perfect: friendly, efficient staff; clean, comfortable room; excellent breakfast and dinner! Our staff appreciates the feedback!!

Thank You again so much,

Suzanne

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