Not only was the service slow (we waited 10 min for a server to greet us at 2pm on Saturday, only half capacity) but we were refused a cup of coffee after ordering numerous drinks and a bottle of white burgundy.
The mystic tan-clad waitress hid her shame behind large obnoxious sunglasses and told us it was a "management policy" that we could not be served our beverage of choice. She told us to go downstairs and get it ourselves.
Angry and unsatisfied, I went to the bar with my valet ticket and politely asked the sloppy bartender with 2 day stubble if he could call the car, and he replied that he did not have a phone at the bar, which was a lie. I called earlier and asked about a credit card we left the day before.
The way we were treated was unacceptable for any establishment, much less one with high (albeit overrated) accolades and I will be permanently scorned. Think twice before you waste your time and money here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Thank you for your candor. I am sorry you did not enjoy your visit to the Pavilion Bar. We in fact do not have coffee available at the Pavilion Bar. Because the pool is located on the roof we cannnot have glass or china products and serviing coffee in a paper cup is just not the appropriate presentation, therefore we only serve it in Grill 225 or the lobby bar. I can also tell you that we do not have a phone at the lobby bar, so the bartender was not lying to you at all. I can assure you that the staff was not trying to give you a hard time but rather trying to assist you the best they could. I will investigate the wait that you mentioned, that should never have happened. But as you noted, we do receive high accolades and for this reason, I am sorry we could not please you. I do hope however, you will return so that we have the chance to show you just how much we care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC