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All reviews jones hall the theater district mezzanine level complimentary snacks hobby center boutique hotel f b beautiful hotel favorite hotel valet parking the general manager visit houston valet service the entire staff bed was very comfortable definitely stay here again yogurt
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Reviewed 21 December 2014

The hotel is small and downtown Houston so not for everyone, but if you like a boutique hotel with easy access, this one could be for you. I think the staff probably do the best they can so for me the best reason to stay here is the comfy room and the location.

Room tip: Breakfast is included but the restaurant is very small and the service is not good. Every room we have ever had was lovely and the decor is beautiful.
Date of stay: December 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Susan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, Manager at The Lancaster, responded to this reviewResponded 12 January 2015

It truly makes our day to hear that our staff exceeded your expectations. We strive to provide the best customer service in the industry. We look forward to serving you again when your travels bring you to Houston.

Sincerely,

Michelle M., Sales Manager

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Reviewed 20 December 2014 via mobile

The Lancaster is ideally located right by a performing arts center and the Chase tower. The public spaces and rooms are beautiful. Rooms tend to be small, but if you trade up to one of king deluxe rooms, you can get more space and a decent view. Room comes with a free breakfast buffet that's decent. They even gave my colleague a to go box so we could make a meeting. Nice touch.

Date of stay: December 2014
Trip type: Travelled on business
Thank annecX5111GD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, Manager at The Lancaster, responded to this reviewResponded 12 January 2015

What a treat to hear that you enjoyed your recent stay! We hope to see you again!

Sincerely,

Michelle M., Sales Manager

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Reviewed 19 December 2014

The room, described as a "deluxe king" was small by most standards but charming, tastefully decorated (no art, just a full-length mirror and attractive patterned wallpaper) and spotlessly clean. Strangely, the closet was accessible only from the tiny bathroom. By tiny, I mean that the toilet was sandwiched between wall and shower, and the sink could be used only by stepping back and closing the door behind me. But again, everything was lovely. A towel hook on the wall near the shower would be a useful addition. A large tray containing Room Service instructions had been left on the very comfortable bed. There was really nowhere to place it except on the desk, which rendered the desk overcrowded. These are minor quibbles. Another was the annoyance that despite the existence of double-paned sliding windows, they could not be opened. More serious but not deal-breaking were the odd smell in the lobby entrance (gas? brass polish?) and the matter-of-factness of the front desk staff when one expected cheerfulness. Helpful, yes, warm and friendly, not so much. The friendliest staffer was the fellow on duty at 5:00 am.

A great extra at the Lancaster is the free shuttle service, in a leather-seated Suburban, within a 3-mile radius of the hotel. Errands, a ride to a restaurant, or a lift to the ballpark - all free (well, you should tip, of course) and the driver and doormen are very nice.

All in all a pleasant stay in a hotel that is much preferred to the cookie-cutter sameness (and, most often, terrible decorating sense) of chain hotels.

Date of stay: December 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank loraxes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, Manager at The Lancaster, responded to this reviewResponded 12 January 2015

Thank you for your comments and feedback. We truly value guest feedback and will review each issue mentioned above. I invite you to contact me directly for your future reservation so that I can ensure you receive a room upgrade. Thanks again for your comments and feedback. 713-237-2753.

Sincerely,

Michelle M., Sales Manager

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Reviewed 18 December 2014

First off, this was the cleanest hotel I have ever stayed at. The room was spotless and even the stairwell was neat and clean. The bathroom was very nice, with a tall shower head and good water pressure. The bed was very comfy, the room was quiet, even on the second floor, and the blackout curtains closed. The closet was HUGE with a safe, lots of hangers, lots of storage, and a LIGHT! Wifi was included in the room rate and worked fine.

The front desk folks were friendly and helpful. Staff and management went out of their way to solicit feedback. I had dinner and breakfast there, both of which were very good, with the exception of the coffee (very odd taste). Bellhops were friendly and helpful with walking directions.

I liked staying at the Lancaster very much and should I find myself in Houston again, it will be my first choice. I thought the rate was very reasonable.

Date of stay: December 2014
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank JulieGeek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, Manager at The Lancaster, responded to this reviewResponded 12 January 2015

We are thrilled to now be your hotel of choice when visiting Houston. Many thanks for your feedback!

Sincerely,

Michelle M., Sales Manager

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Reviewed 17 December 2014 via mobile

This hotel is 2.5 stars nax. Rooms are small, staff unfriendly. Bartender actually said a rude comment to me about a patron at the bar when sh ed paid out. Unprofessional at the least. Front desk staff was less than welcoming. If you pay more than $250.00 or so a night....can't we expect better service? Most definitely! I would not recommend.

Date of stay: December 2014
Trip type: Travelled on business
2  Thank EastTexasLadybug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, Manager at The Lancaster, responded to this reviewResponded 17 December 2014

Our sincerest apologies for your less than favorable stay. I invite you to contact me directly at 713-237-2753 to discuss your stay. We hope to make it up to you as this is not customary for a guest to experience. I would also like to learn more specific details so we can properly address each issue. Thank you for your comments and feedback.

Sincerely,

Michelle M., Sales Manager

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