I stayed at the Mandarin Oriental from 23-27 Nov. They had a “pay 3 nights for 4” rate. The hotel is located at one end of Market Street, on Sansome street. Market street is where the main shopping area is. It is also a short walk to the bay area or you can take the trolley ride. When the sun sets, the hotel area can get quiet and I did feel unsafe as there were many beggars and the homeless along the streets near the hotel. It’s better on weekdays as there are many office people going about.
The hotel entrance is very understated. If you like a quiet discreet entrance this is the hotel for you. Once you enter, the lobby area is quite small, leading on to the hotel’s single restaurant. Fortunately there was a private entry to the lift area.
I stayed on the 43rd floor in the bridge to bridge room. The one thing you really pay for are the stupendous views. I could see unobstructed views from the Golden Gate bridge, ferry building, Alcatraz island, all the way to the bay bridge on the other side. The beautiful Transamerica building is right in front of you! The hotel even provides a pair of binoculars! The room itself was huge but the interior looked a bit old. I think the only part that was renovated was the shower area. The king bed was extremely comfortable and I think there were 8 different pillows which I absolutely loved. The temperature control was also very easy to use. Complimentary shoe shine service was very quick too!
The bathroom was small and didn’t have any high tech functions like tv in the mirror etc. The rain shower made up for it and the Molton Brown products were fantastic. Housekeeping was excellent and they even provided molton brown toothbrush/paste set which I requested for. There was some problem with the water temperature controls as when the hot water was turned off, boiling hot water kept pouring out for a good 4-5 minutes. There were no complimentary tea/coffee facilities but they were nice enough to provide a kettle. Room service was excellent and very efficient. Ben one of the servers had excellent service, knowledgeable and was friendly. The food was very good and presented well. The concierge was friendly but lacked that personal touch one would expect at a high end hotel (this was very different from my experience at The Langham in Chicago)… They try to address you by name but most of them forgot or were too busy behind the concierge counter. They should hire more doormen as it was tiring having to open those heavy doors by myself on quite a few occasions. I had breakfast and dinner at the hotel restaurant. Service was average but the food was quite good.
I would recommend staying at this hotel for it’s amazing views. I watched sunset and sunrise over San Francisco bay and will always take those picture post card perfect memories with me. I was lucky that the weather during my stay was very good, with clear blue skies and no fog! It is definitely worth it. If you’re looking for modern interiors, high tech, amazing personalized service then this is not the hotel for you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC