I had read the reviews on Tripadvisor and found the Roger Smith Hotel for a Four Star Hotel had a reasonable room rate. What is that old saying... you get what you pay for!
When I checked in I was running off to a meeting so I gave my bags to the bellman to deliver to my room. When I got back aroun 9:30 at night I finally saw the room. I had a Jr. Suite and the room was a good size, minimal electric outlets and no wireless connection. They told me that would work on that on Monday (which never happened). I have an iPad, a Smart Phone and a Kindle Fire, none of which could connect to the wireless network.
The first thing I noticed was that there are no fire sprinklers in the room (the hotel was grandfathered in, they told me and so does not need to comply). Also there was no exhaust fan in the bathroom. There was however, an old and tired mattress.
In the morning I went to the restaurant for breakfast which was okay eggs coffee and croissants. On the way out I noticed that the restaurant had received a B rating from the board of health, which means that they received a negative 14 to 27 points for sanitary violations. I did not eat there again!
By the way, that rating is on a large 8x10 sign that most restaurants post proudly, theirs was conveniently hidden behind the door leading into the restaurant.
If I hadn't prepaid (won't do that again) I would have moved. I certainly won't go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 April 2012
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Thank you for providing feedback on your stay with us. I’m happy you were able to take advantage of the discounted rate offered via our website. I read your below comments on your experience. The Roger Smith is a 3 star boutique hotel that does not claim to be a 4 star property and I believe you may have been confused with the review rating system with Tripadvisor which does not refer to the hotel star rating. Our Junior Suites offer a compliment of amenities at no additional charge which I hope you were able to utilize like, a small refrigerator, tea and coffee maker and a library with a selection of books to read from. I did a walk-thru of your room and counted 7 different electrical outlets, each having 2 – 4 sockets to plug in your electronics. In regards to the complimentary Wi-Fi; I looked over the shift report for that evening and found no interruptions on our network; however I did see that you made a report on the lack of sprinklers in the room which was personally addressed by our engineer who diligently offered information. Fire Sprinklers systems are installed in accordance with consensus standards developed through the National Fire Protection Association (NFPA) which are not always required. Many buildings, like the Roger Smith Hotel that were built prior to modern-day standards “grandfathered” so a retrofit is not required. We do have a sprinkler system in place on all other public areas including corridors, as well as fire command stations and a trained Fire Brigade team. I’m glad you enjoyed the breakfast. We too are dissatisfied with the rating and have since implemented new routines to improve and hope for an "A" at our next inspection. In regards to the rating placement, please know that the Board of Health dictates where the rating is placed, and I do apologized if you missed it”
We are very sorry for not satisfying your expectations and ask that you give us a second opportunity at providing an enjoyable stay with the Roger Smith Hotel. Please do contact me directly for your next trip and I will be sure to look after your reservation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC