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Reviewed 10 December 2014

Anniversary celebration of a local group of friends in ours 40's to 50's in the suite. Security entered the room (with no call) to say we were too noisy at 10 pm on a Saturday night per the general manager (not any guest complaint). Apparently the general managers room is directly below the suite. It put a damper on the celebration since we are responsible adults. We had been discussing the event with other Sheraton staff members who were so helpful and positive about the event then to have this happen because of the manager, whom we never saw or spoke to.

Room tip: Room 1315 is spectacular and the working staff worked hard to make our surprise happen. The views were great even tho we were chased out to have our fun elsewhere. Unfortunately the general manager cared more about themselves than the guests.
Date of stay: October 2014
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank akcharli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin M, General Manager at Sheraton Anchorage, responded to this reviewResponded 11 December 2014

Dear Guest,

I am writing with regards to your most recent stay and the subsequent review you posted on Tripadvisor. I would firstly like to thank you for advising us of your concerns, without feedback such as this we cannot continue to improve our service and our property.

Secondly I would like to sincerely apologize for the fact that security went to your room. This may be awkward but I am in fact the General Manager you reference in your note and yes my room was directly above yours. I confess to hearing the event at midnight, not a ten PM as you state and as we were a full house at the time I felt obligated to advise security not for my personal well being but for the fact that there were ten other guest rooms above, beside and below your room that I felt might be disturbed. I was in fact still working at this time.

Nonetheless I do sincerely apologize for the disruption in your celebration, I am sure that is not what you had intended nor planned. I took steps to prevent an even later party in order to hopefully prevent ten guests from complaining the following morning. I am hopeful that you can understand.

Again my deepest apologies and I do look forward to welcoming you back to the Sheraton Anchorage Hotel and Spa again in the very near future.

Sincerely,

Colin McBeath
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2014

Alaska is not like the lower 48. Hotels are more basic. Sheraton gets it done but there is no real "fluff." The view of downtown was nice. An easy walk around downtown. Of the choices we saw, this hotel was right for us.

Date of stay: August 2014
Trip type: Travelled as a couple
Thank lesliemc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin M, General Manager at Sheraton Anchorage, responded to this reviewResponded 25 November 2014

I am writing with regards to your most recent stay and the subsequent comment you provided on TripAdvisor. Firstly thank you for taking the time to advise us of your stay, without feedback such as this we cannot continue to improve our service and our facility. Secondly I would like to apologize if we did not provide a perfect stay. We do endeavor to do so at every opportunity and I look forward to welcoming you back to The Sheraton Anchorage again in the very near future.

Sincerely,

Colin McBeath
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2014

First off, I have to say that this was once my favorite hotel in Anchorage, and I have stayed there many, many times over the years. It's clean, comfortable, beautiful, and centrally located. But I'm afraid that this last time has done me in. I made the grave mistake of forgetting to pack my laptop when I was checking out--my husband even commented on how light my bag was, which should have been a clue. We ran a few errands around Anchorage (never taking anything out of the car but my wallet and phone), and got home 5 hours after we checked out. I noticed right away that my laptop wasn't in my bag and called the hotel. I was patched through to housekeeping, but no one answered, so I was routed back to the front desk. I left my name and contact information, and was told I'd get a call back as soon as they found my computer. I called back about 3 hours later, and spoke to housekeeping, who said they never found it. I spoke again to the front desk, who said that it can take up to two weeks for lost items to work their way through the system, and again that they would call me. Then I noticed that I was double billed for my room. I had booked and paid for the room on Priceline, but when they took my card at the front desk for incidentals, they charged me again. After the two weeks passed with no communication, I called and spoke to the general manager, who told me that the two week thing was completely wrong, that he would suss things out and attempt to find my computer, and that he would get my bill sorted out. I never did hear back from him, so I called back again. The computer was never found. The charge is still on my credit card. As of tomorrow it will have been a month since I stayed there. Everyone was been very polite and courteous, and obviously it was my mistake to leave anything in my room at all, but I feel insult has been added to injury. My computer is missing and I'm paying double for my very nice room. I've received lots of apologies, but no compensation of any kind. Pretty bummed about the whole thing. I stayed at the Crowne Plaza Hotel instead of the Sheraton when I went to Anchorage again.

Room tip: Watch your bill.
Date of stay: November 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
4  Thank saltwood0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin M, General Manager at Sheraton Anchorage, responded to this reviewResponded 10 November 2014

Dear Saltwood0,

I was indeed the individual that spoke with you regarding your missing laptop and the billing error. All in all I can see that you would certainly be disappointed with your most recent stay in light of what occurred. As we discussed we did an exhaustive search of the hotel, interviewed the housekeeper whom has has worked for us for twenty years and alas we did not find the laptop. With regards to the billing error I do believe this should be rectified by now and again I offer my sincerest apologies. I would be delighted to have the opportunity to host you again, I would also like to upgrade you to our best suite available. If your travels do take you back to Anchorage please contact me so may make the needed arrangements.

Sincerely,

Colin McBeath
General Manager

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Reviewed 24 October 2014 via mobile

Noticed some changes for the better on my monthly stay at the Anchorage Sheraton. The most notable being: #1. I slept better. #2. New in room furniture. #3. The Club Floor food quality was much improved, as well as service. I only rated my stay as a 4 out of 5 on Trip Advisor due to some minor cleaning details. My stay was 3 nights and the hotel was busy (unusual for after cruise season). While checking out of the hotel I was asked the typical "How was your stay on a scale from 1 to 10?" What was different is the gentleman actaully seemed interested. So I told him about sleeping better, and about the minor cleaning details that would improve my rating from a 9 to a 10. Turns out this gentleman was promoted approximately 1 month ago to Front Office Manager. I'm look forward to seeing additional changes on my next visit in November!

Date of stay: October 2014
Trip type: Travelled on business
4  Thank KimmisEyes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin M, General Manager at Sheraton Anchorage, responded to this reviewResponded 28 October 2014

Dear KimmisEyes,

I was so pleased to read about your most recent stay. I'm delighted that you have noticed some of the many improvements we have implemented in the recent months. We do indeed attempt to ensure everything is in fact as "perfect as it can be" prior to departure and if not we at least have an opportunity to address it immediately. I also agree, the beds are very, very comfortable.

I so look forward to welcoming you back to the Sheraton Anchorage Hotel and Spa.

Colin McBeath
General Manager

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Reviewed 20 October 2014

We were not impressed by the hotel but one should not be, in a quaint town atmosphere. There are no towering sky scrapers or lines of taxis ready to take you anywhere. Sheraton has seen it time since its last update. Our room were clean and the staff was prompt on any request. The leather desk chair in our room should have been given a proper burial long ago. Complimentary breakfast was a pleasant surprise. Parking is free if you need a car. The hotel is nicely located for shopping and train rides. Alaska is a beautiful areas. You can get up close to glaciers, walk on glaciers. Drive or train to Denali for a great experience.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank TravelPort101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd C, General Manager at Sheraton Anchorage, responded to this reviewResponded 23 October 2014

We do listen to the comments of our guests. I am not sure of the dates of your stay with us but just a few weeks ago, we did replace all the office chairs in all the rooms. Over the next few months we will be doing lots of updating to our guest rooms including new carpet. I am so glad to know that the cleanliness of our rooms and attentiveness our staff met you standards. We look forward to seeing you next time you are visiting Anchorage.

Todd Capizzo
General Manger

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