I visited the Artmore Hotel in May 2011. I was there on a short, conference room packed business trip—so I did not require much more than a central location and a comfortable bed to sleep in—check and check.
But here’s the problem: I travelled on the train, and thus decided to send my clothing to the Hotel’s laundry for washing so that they would be clean for my return trip. This should be a basic hotel service. Yet, my pants, which had been washed and dried in the past without any issues, came back as if it had been splattered with bleach. When I complained, I was given the name and phone number of the Laundry and told to contact them myself. I spent the better part of two days calling Sanji at Classic Touch and got no response from their laundry facility. I finally escalated my complaint to the hotel’s manager and walked her through where I bought the pants (she could see the tags etc.), the delivery charge and the tailoring charge to replace the pants—and was finally promised a full refund. Unfortunately, after several days, this all finally came to a head the day I was travelling home! Not only did I not have the clothing I was planning to wear on my return trip, but after all the run around… and the general lack of interest by the staff, I had a sinking suspicion that they would never send me the full refund. And I was right!
To date, I’ve only recovered actual cost of the pants (and that was accomplished after 13 phone calls!). Even though I followed up several times with the cost of the shipping $12 and tailoring $15, and got promises of a refund from the hotel manager, I haven’t seen the remainder-- 3 months later. To most that $27 may seem like not much of a big deal, but after ruining my trip, ruining my clothes, having me do triage, having me submit a bunch of emails and receipts, and make a ton of calls… I’m still out the final $27 needed to replace something ruined by this hotel! But more importantly, I’m completely disappointed with their customer service and their failure to meet promises made.
- Also Known As:
- Artmore Hotel Atlanta
- Best Western Atlanta
- Best Western Atlanta Downtown
- Atlanta Best Western
- Official Description (provided by the hotel):
- A Boutique Hotel in Midtown Atlanta across the street from the Arts Center MARTA station. Near the High Museum, Fox Theater, Museum of Design & Architecture, Piedmont Park, Atlantic Station, Atlanta Botanical Garden and Center Stage performance venue. Close proximity to Downtown Atlanta and Buckhead. Renovated, dog Friendly, and LGBT-Friendly, with a great courtyard for relaxing or lounging. The Studio + Bar is a great place to gather and the Artmore Hotel is the place to stay in midtown Atlanta. For a unique experience also try our cocktail garden serving delicious bites along with Artmore's signature drinks. ... more less
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