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Reviewed 10 September 2014

We booked this resort for three days and immediately wished we had booked it for more. The staff knew we were celebrating our 40 th wedding anniversary, and on arrival we were upgraded to a suite ( our own bungalow really) in our room was a card wishing us a happy anniversary from reception. I booked a table in the terrazzo restaurant and Katie our server greater us with congratulations and could not do enough for us.John the sommelier came to the table to discuss wines which I have an interest in, and later that night came back with a half bottle pudding wine for us to try with his compliments. We held that over until two days later as we were exhausted and a little jet lagged. The wine list is enormous and well constructed. The food served was of good quality, although we did not eat in the grill restaurant as we like to eat outside when we can. This was a first rate experience, really good staff who went that bit further. If I was to be pickey I could say that the menu choices would leave me struggling for choice if we ate there every night for a weeks stay, but that does not affect my overall,judgement. A place I highly recommend

Room tip: Check their website
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank nickg010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 13 September 2014

Dear Nick,
Congratulations on celebrating your 40th Anniversary. We appreciate you coming to stay with us on this momentous occasion. We are always happy and enjoy providing special touches such as upgrades, cards and amenities when guests are celebrating these events. Great to see our staff made these happen for you.
Thank you also for dining with us during your stay. As a "wine guy" you came to the right place. The wine "bible" as we call it is quite diverse and at somewhere around 30 pages has something for everyone. Great to see that on the restaurant side they also provided special touches and great service.
I hope we can become a regular stop for future anniversaries and dont hesitate to contact me directly if I can assist with any arrangements. Regards

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Reviewed 9 September 2014

Charming adobe buildings house history and a southwest ambiance. I was so disappointed in the food, the service and the prices at the restaurant that[even though I'm a local] I may never return.
I paid $17.80 for four fish tacos. That included a service charge and tax. The pieces of fish were small. Others in my group did have better food. The service was very slow. There were 3 separate menus each with different prices. The patio where we sat was small and crowded and too warm. Inside was more comfortable and did have an amazing view of the sunset.

Date of stay: September 2014
  • Trip type: Travelled with friends
    • Service
1  Thank jobeth2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 13 September 2014

Dear Jo,
Thank you for coming to stay and dine with us from in town. I am sorely disappointed to see that your restaurant experience was less then enjoyable. I have sent a copy of your review to the restaurant manager and if you have an opportunity I would love to be able to have them contact you directly via email of phone if that can be provided. I can be reached at fdesksupervisor@haciendadelsol.com We would love to see you come back and stay with us again and give the restaurant a second chance to show what they really are made or. Regards

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Reviewed 7 September 2014

Really lovely place to stay - nice spacious rooms and beautiful gardens. View over the city, especially at night, is great. Lots of wildlife wandering about, including javelinas - which are cute as long as you keep your distance. Friendly welcome. Our room was a bit scuffed up though so not as fancy as you might think from the website. Bed and bedding also felt a bit tired and there was a very strong chemical smell in the room when we checked in (bleach?) which we had to open all the windows to clear - not a great option in 110 degree heat. Also the tiled floor in our room wasn't clean - it looked it but after 10 minutes of walking about in bare feet or white socks - either was grey with dirt. This isn't really acceptable - so easy to put right....

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank PF2UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 10 September 2014

Dear PF,
Thank you for spending part of your holiday with us from across the Pond. I appreciate your kind review as well as voicing some concerns which only help us get better and are welcomed.
Addressing the two concerns in your review. First, we have been having an issue with our linen vendor lately. We are working to get this resolved and in the near future will be doing our own linen and purchasing high quality products to better keep quality control. Second, there is no excuse for floors which are not kept up to high cleanly standards of the rest of our rooms and grounds. I have notified our Housekeeping manager to see what can be done regarding upkeep and maintenance of the floors. In our usual inspections of the rooms we do flush the toilets to avoid the lingering bleach, my apologies we dropped the ball on this in your room.
In spite of the room issues I am glad to see you enjoyed your stay and were able to meet some of our furry friends. The javelinas arent too dangerous unless they have their babies with them then they get super protective.
We hope you can come back again in the future and again we appreciate your constructive feedback. Regards

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Reviewed 3 September 2014

Very enjoyable historic hotel with excellent restaurants and service. Nice, quiet atmosphere in an excellent area of Tucson that offers something for everyone. My wife had a fun time horseback riding and we enjoyed the pool area.

Highly recommended ! We will be back soon.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Deane P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 5 September 2014

Dear Deane,
Thank you for staying at the Hacienda recently from our neighbors to the east. We appreciate taking the time to share your experience.
Thank you for taking advantage of our on site horseback stables, great to hear you enjoyed your ride with our wranglers.
We are blessed to have been in Tucson for so long and ending up in as you mention an excellent area of town. It makes everything easy for guests and for us to recommend restaurants and attractions that fit with the hotel.
We look forward to your return visit, hopefully you enjoy the amenity we provide to all returning guests. Regards

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Reviewed 2 September 2014

Located in the Tucson foothills, the views are spectacular! The hotel is historic, but has been updated with excellent amenities in the rooms, quiet, lovely grounds (lots of cacti), and facilities. Our room included a terrace overlooking distant mountains. The bathroom was so attractive I took photos of the shower.

The pool vista includes mountains and lots of cacti. The pool is small, but very nice.

The dining room is also excellent though we felt the menu was limited. The Ahi Tuna appetizer was one of the best I've had recently. My friend and I split an excellent breakfast (delicious short stack with terrific bacon); our server Paul was outstanding.

The margaritas were a disappointment -- Tasted like the mix included Rose's Lime Juice instead of just fresh lime juice RLJ ought to be banned.

The small fitcen is adequate as long as no more than three people want to exercise at a time and are each willing to use equipment available (treadmill, recumbent bike, & elliptical. A small refrigerator is stocked with cold water, and there's a TV. The large picture window looks out over the valley, so is a pleasant scene. They downer was that the in-wall A/C unit was making a constant high pitched whining noise that was extremely distracting. Reported on our first morning, not fixed two days later on our last morning. Probably a part, but the noise was really bad.

Room tip: Many of the rooms are a distance from the restaurants & office. If walking is an issue you'll want to be close. We were in #3 and it was about a short city block from the restaurant.
Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Soars37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 4 September 2014

Dear Soares,
Thank you for staying at the Hacienda all the way from our nations capitol. Thank you for reviewing your experience, it was both enjoyable and also helpful to us.
It sounds like you stayed in one of our Casitas. I am pleased you found both your accommodations and grounds to be worthwhile. The dual sinks plus tub and walk in shower are both practical and well decorated as you mention.
Thank you for visiting our dining room multiple times during your stay. As always I have mentioned some of the "criticisms" to our restaurant manager for review. I am glad that the majority of your experience there was positive.
Regarding our fitness center. Yes I agree it is very small and does not have a complete gym set up. We tried to at least have something on property for guests to use and not have to leave, this is our only non-used building where it would work. My apologies the noise issue of the AC was unacceptable, a part was needed and had to be ordered which is why it was not taken care of properly during your stay.. We appreciate your feedback to help us rectify the issue.
I hope we have earned a repeat visit when your in the area, please contact me if I can assist with reservations or any questions. Regards

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