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All reviews ducal palace table and two chairs large balcony beautiful hotel historic building excellent location wall paintings swimming pool a wonderful stay incredible atmosphere free parking vila pousada frescoes alentejo marble iv
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Reviewed 5 July 2015

This is a well-located historical property in a quiet marble town. The facilities and service were rather formal and a little stiff, but fine overall. The pool had some peeling paint and the main bar room was being painted while I was there, but these are probably just anomalies. But, after receiving truly delightful service and meals at other hotels and b & bs around Portugal, there was something lacking here that keeps me from giving it a top rating. Providing free bottled water and having better town maps and tourist information about nearby sites, restaurants, and spas would help.

Date of stay: June 2015
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MissoulaTeresa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_DJoao, Gerente at Pousada Convento de Vila Vicosa, responded to this reviewResponded 8 July 2015

Dear Guest,

Thank you so much for your comments about Pousada Convento de Vila Viçosa. We were pleased to hear that you enjoyed your stay with us, namely our location, breakfast and staff friendly-
Is very important for all team, know that we have reached the client expectation, I am certain that this will serve us as a source of inspiration to achieve higher standards of excellence in the future.
Thank you for your preference in Pousadas de Portugal and we are looking forward to welcoming you back in the near future.
Best Regards,
Marco Madaleno | Unit Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2015

Beautiful historic building but badly maintained.
Our stay was destroyed but screaming kids that took away the wonderful experience that one expects from such a place; this seems to be a problem with the Pousadas, as the Portuguese families don't seem to understand that those places are for adults or for well behaved children. There is no appreciation nor respect.
The lack of some classic back ground music and the unpreparedness of the management to deal with those issues makes it a real shame.
Avoid it.

Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank planetvirtual
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_DJoao, Manager at Pousada Convento de Vila Vicosa, responded to this reviewResponded 16 June 2015

Dear Guest,
Thank you very much for your helpful review. Our goal is always to have the highest quality, and your feedback help us to improve in future.
We really expect to receive you again at Pousada de Vila Viçosa in your next visit to Alentejo, Portugal.
Best regards
Carolina Nogueira de Lemos | Unit Supervisor

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Reviewed 7 June 2015

What a gem of a hotel -- Friendly, professional and welcoming staff as you arrive; wonderful large room appropriately decorated; large marble bathroom; peaceful hallways that remind you that it was once a convent; tasty breakfast in the morning and finally, a reasonable bill when you leave. I will definitely return, stay longer to enjoy the pousada and the cute village surrounding it. Highly recommended.

Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Humberto F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_DJoao, Manager at Pousada Convento de Vila Vicosa, responded to this reviewResponded 16 June 2015

Dear Guest,
Thank you so much for your comments about Pousada Convento de Vila Viçosa. We were pleased to hear that you enjoyed your stay with us, namely our location, breakfast, rooms and specially the staff performance. Is very important for all team, know that we have reached the client expectation, I am certain that this will serve us as a source of inspiration to achieve higher standards of excellence in the future.
Thank you for your preference in Pousadas de Portugal and we are looking forward to welcoming you back in the near future.
Best Regards, Carolina Nogueira de Lemos | Unit Supervisor

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Reviewed 20 May 2015

We were a group of people on a retreat from work, spent 3 nights at this Pousada and used their meeting room (beautiful old hall) and enjoyed the lunches, coffee breaks and buffet breakfast. This is a wonderful place to have a calm time to reflect, discuss and relax. The personnel is very professional and dedicated. The rooms are adorable, comfortable, clean, and some are very special with original installation from the convent time. The breakfast offers a large variety of breads, juices, warm dishes and special jams. I can warmly recommend this places for singles, couples and small groups.

Date of stay: May 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank IvoT330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_DJoao, Manager at Pousada Convento de Vila Vicosa, responded to this reviewResponded 30 May 2015

Dear Guest,
Thank you so much for your comments about Pousada Convento de Vila Viçosa.
We were pleased to hear that you enjoyed the Pousada, our general services and the rooms.
It was a great pleasure to receive your group.
Thank you for your preference in Pousadas de Portugal and we are looking forward to welcoming you back in the near future.
Best Regards,
Carolina Nogueira de Lemos | Unit Supervisor

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Reviewed 7 May 2015

We stayed here in April 2015. I love the architecture of Portugal's pousadas, and this converted convent did not disappoint us. We had a nice large room with a view overlooking the town. It is next to the palace and opens onto the large square, so it is very quiet at night. Breakfast was plentiful and the staff was very nice. Lovely lounging area to relax and use the free wi-fi. Only disappointment was that the pool was drained while we were there.

Date of stay: April 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank kaudrey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_DJoao, Manager at Pousada Convento de Vila Vicosa, responded to this reviewResponded 9 May 2015

Dear Guest,
Thank you so much for your comments about Pousada Convento de Vila Viçosa.
We were pleased to hear that you enjoyed our Pousada, our services and the location.
Regarding the pool, it is drained due to an intervention that we are holding for improvement. We hope that it ends as soon as possible to fully satisafzer our customers.
Thank you for your preference in Pousadas de Portugal, and we really expect to receive you again at Pousada de Vila Viçosa in your next visit to Alentejo, Portugal.
Best Regards,
Carolina Nogueira de Lemos | Unit Supervisor

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