Returned from a one week stay from March 23/30 , my husband and my self.
My brother and sister-in-law arrived 3 days later.
As stated by others the property is very dated and in need of some TLC, although it is very clean with no issues in that regard, our room was very clean but tired looking, the bed was comfortable, everything worked properly, we had hot water and lots of pressure any time we had our shower,day or night, we were in the Luna side in building 8. the problem is that everything is sooo far from everything else. although it is not a large property it is spread out. I was surprized at the lack of hand railings dividing stairs and ramp ways, the little lips, (half a steps up or down) you constantly have to watch your step, while there a lady missed a step and fell and broke her ankle, we witnessed this, very scary indeed, On March 26th in the evening the lights went out several times (just for a few mins.) BUT NO EMERGENCY LIGHTING, and it was so dark that you could not see your hand in front of you. this happened 2 times that evening, people were using lights from thiers phones and such. I was totally shocked by that.
The beach is one of the nicest I have been to and we have gone south 11 times in 13 years to AIl Inclusives, We spent all of our time on the beach, it gets very windy however, but it is nice to keep you cooled down, the water is warm and inviting, but when the wind blows it can make for some larger waves and it is fun and you get sand blasted tooo. The beach is very wide and long, lots of shade and not to much of the towel game going on, unless you have a paticular spot that you wanted then it is suggested that you mark your spot. One thing though they do need another bar at the beach with a washroom, as there is a bar and washroom at each end of the beach and nothing in the middle so makes for a little treak if you are seated in the middle.
The weather was just awesome in the 30's all week we had a sprinkle one afternoon for about 2 mins. and that was it.
I was not fond of the food, BUT that is me I'm a very picky eater, don't get me wrong there was lots to eat and my husband had no issue, it just tasted all the same to me, I have this issue most every time we go south so I'm used to not having to much to eat on holiday. There are many restaurants, the 24 hour snack bar in the Luna side had burgers/fires, pizza, hot dogs ect. and actually they weren't that BAD .. :) We found the ice cream bar on the last day, darn, cause they have the best coconut ice cream ever, it is just to die for.
they have many bars, and the drinks vary depending on who gets them for you, a few times I asked for a strawberry Diaquiri and got beer, oh well no worries I drank the beer then tried again for the Diaquiri.
We only went to 3 shows, the water ballet was very nice, the other 2 well lets just say the tried. it was painful, but this is not broadway, we saw the black light show and the magic show, the magic show was horrible, not that the magic was horrible, but they dragged it out and when changing sets they had a Michael Jackson impersonator, I guess he was ok but I was never a fan so we just left after the 2 time he was out, and we never went back to another show. Remember to each his own right, I just was not fond of it is all.
I found the place to be very clean and that is what is important to us, the other stuff is just that, stuff. as long as I have a clean place to lay my head I'm happy.
One last thing the staff for the most part are friendly and inviting, it too is hit or miss, BUT we met some AWESOME staff, one that comes to mind is Raydel Dias, he works security, and what a sweet man he is. We loved him, he was so cheerful and pleasant even after working many, many, many long hours standing up, all for very little money, he was a wealth of information and no question was out of the question, although we had travelled before we found Raydel to be most forth coming and he didn't mind answering our questions, he speaks 3 languages (self taught mind you) it is a shame that he is a hidden gem in security when he could be out front intermingling with the guest. The hotel and guests would benifit from having him in the fore front. We were totally impressed by this guy, and we do not impress easily mind you. If you go please tell him that Nancy and Glenn say hello from Canada. We would love to meet up with him again someday. He certianly could teach some customer service to some people right here in Canada that's for sure.
In closing, I would only give the place a 3* rating, especially for the danger level, and that everything is so far from everything else. But as for location it is top notch, and Raydel Dias he gets a 5* in our book.
If anyone has any questions at all I would be more than happy to answer them.
Thanks for reading. Nancy & Glenn
I think that most top floor rooms on the Luna side would be ocean view, can't say for sure as we...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC