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LATAM Airlines


31,983 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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31,983 Reviews from our TripAdvisor Community

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31,983 reviews from our community

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Showing 3,552: English reviews
Gold Coast, Australia
Level 4 Contributor
29 reviews
12 helpful votes
Reviewed yesterday
NEW

This company is an absolute joke. Upon travelling to South America I had to make on the spot changes to my flights. which resulted in me not catching my last connecting flight. As a result of this they cancelled my International return flight from lima top Melbourne. it was only by chance that I noticed that my flight had been...

Date of travel: February 2019
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International Economy Lima - Brisbane

Helpful?
Thank SRMC91
Durban
Level 6 Contributor
454 reviews
1,065 helpful votes
Reviewed yesterday
NEW

We flew from Johannesburg to Sao Paulo, on to Santiago and return. Flights were comfortable but not one of 4 was on time. On return the flight was loaded and then we sat for 1,5 hours waiting take off clearance. Although we did not miss any connecting flights it is a waste. On the positive side the captain and crew...

Date of travel: January 2019
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International Economy Johannesburg - Sao Paulo

Helpful?
Thank SharksSupporter1
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

This was my first time flying with Latam on the Qantas side, and I was travelling business class. The service and meals were satisfactory, but not outstanding. The seats reasonably comfortable, and when collapsed to form a bed still reasonably comfortable. The Santiago lounge was just okay, but not comfortable, and the snacks provided not overly inviting.

Date of travel: December 2018
International Business Class Auckland - Buenos Aires
Helpful?
Thank actrix
1 review
Reviewed 2 days ago
NEW

WE are a family of four that travels regularly to Brazil and made a decision as a family to spend 2018 Christmas and new years there, I bought and PAID our tickets and got our seats confirmation in September 2018. When it came time to travel and for LATAM to deliver the goods, they not only didn't do it, they...

Date of travel: December 2018
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International Economy Boston - Sao Paulo

Helpful?
Thank p7santana
Level 1 Contributor
5 reviews
Reviewed 2 days ago
NEW

Made us waste entire day of our holidays in Washington. Lost our reservations for the hotel and eveything.

Date of travel: March 2018
International Economy Rosario - Miami
Helpful?
Thank soficalvo
Gosport, United Kingdom
Level 6 Contributor
573 reviews
213 helpful votes
Reviewed 2 days ago
NEW

The aisle seat in row 17 was missing it's arm rest but luckily no one was in the middle seat. They say their international flights are very good but this internal flight was definitely not one of their more modern planes. We did get a free drink during the flight.

Date of travel: February 2019
Domestic Economy Buenos Aires - Puerto Iguazu
Helpful?
1 Thank Wendy H
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I bought tickets from Miami to Belo Horizonte Brasil, leaving Miami at 9:20 am and arriving 10:55 pm. They changed my flight to arrive next day at 10:55 am. Staying 12 hours in connection. They have no respect, no consideration to their clients. After waiting in the phone for more than 3 hours they told me that their system was...

Date of travel: February 2019
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International Economy Miami - Belo Horizonte

Helpful?
1 Thank Coconutcree
Wellington, New Zealand
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed 3 days ago
NEW

It was a good enough flight except for being in darkness from start to finish, my husband and I were shining a flashlight to fill in our arrival cards as we approached Auckland Int'l Airport. We did use overhead personal seat lights too but it wasn't enough in such a very dark plane.We are in our 50's/ 60's and we...

Date of travel: February 2019
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International Economy Santiago - Auckland

Helpful?
1 Thank mariascatmotel
1 review
Reviewed 3 days ago
NEW
via mobile

Don't used this airline they charge for 1 luggage. Used Avianca better service. Avianca do not charge for you luggage .some flight guayaquil. Quito avianca ,allowed 1 luggage free.this Latam charge for some flight back 25 dollar not 13 as internet show .please Don't used Latam airlines. They Don't have gun. But they robbed you under illegal policies from this...

Date of travel: February 2019
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Domestic Economy Quito - Guayaquil

Helpful?
Thank Quitotrip2019
Miami, Florida
Level 6 Contributor
185 reviews
38 helpful votes
Reviewed 3 days ago
NEW

The booking and purchase process was a bad experience. The advertised price ended up being double (could have flown two other airlines for less).!! When you go to their web page there are several like flashes, then you are re-directed to their page in Chile and there the amount to pay looks similar to the one advertised; but, the currency...

Date of travel: January 2019
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South America Economy San Jose - Lima

Helpful?
Thank vilar30
See travel tips for airlines
“Don't travel with them”
SRMC91, 15 Feb 2019 | Read review
“bring a flashlight if you are flying overnight”
mariascatmotel, 13 Feb 2019 | Read review
“Patience, plenty of it!”
constanceo2013, 12 Feb 2019 | Read review
“getting early at check in, the queue is very long! try to do the online check in.”
AnaM11319, 12 Feb 2019 | Read review
“Great airline to fly from Australia and to South America”
853berlin23, 11 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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