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TAME Vuela Ecuador


364 reviews
Headquarters: Av. Amazonas y Av. Col_n. Edificio Tame, Quito Ecuador, Quito N24-260 Ecuador 1700 500 800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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364 Reviews from our TripAdvisor Community

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364 reviews from our community

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Showing 146: English reviews
East Hampton, New York
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I have read a few reviews of people saying they felt discriminated against for being from the US. We unfortunately felt the same. After having an absolutely terrible flight into Quito on VivaAir we switched to our Tame flight. It was about 1am and I approached the gate attendant to ask her if we could be upgraded to business class....

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International Economy Lima - New York City

Helpful?
1 Thank Kim_berly101088
portorl
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed 1 week ago

No online check in so we waited 2 hours to check in. Plane left Fort Lauderdale an hour late. Plane was probably 20 years old with the most uncomfortable seats I've ever sat in. No entertainment system at all. Coming back was better. We left on time but the seats were still horribly uncomfortable (this time it was a red...

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International Economy Fort Lauderdale - Guayaquil

Helpful?
Thank portorl
1 review
1 helpful vote
Reviewed 2 weeks ago

Delayed 13 hours with no explanation. $35 compensation for waiting in the airport for 13 hours. Girlfriend and 2 other women were lead by TAME staff to get "randomly" searched for drugs in Ecuador. Plane was very old, and repeatedly took random dives in mid air while people literally screamed on board (at least 50 feet). Fell so bad for...

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International Economy New York City - Lima

Helpful?
1 Thank NYC-BK-USA
Salt Lake City, Utah
1 review
3 helpful votes
Reviewed 2 weeks ago

We booked our tickets through Travel2be from Quito to Galapagos for an amount of 665 USD. Tame airlines charged us an extra 537 USD because they told us: the tickets you booked through Travel2be are only for Ecuadorian people. Simply said: they did not allow us on the flight although we had tickets in our hand. This happened to many...

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Domestic Economy Quito - Galapagos Islands

Helpful?
3 Thank V1828GOalex
3 reviews
1 helpful vote
Reviewed 2 weeks ago

Flew from JFK to Lima, Peru with a connection in Quito, Ecuador. Our departing flight was scheduled for 11 am.... we did not leave till midnight!!! Was only compensated $35 in meal vouchers for sitting in JFK for 15 hours! Once we landed in Quito they put us in a hotel because the next flight to Lima wasn't till 7pm....

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International Economy New York City - Lima

Helpful?
1 Thank Carissa M
2 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

I will try my best to put into to words to frustration of this airline. To begin we booked our flights to the Galapagos through Skyscanner, all was fine no issues,As we checked in for our departing flight, we were told that we had booked Ecuadorian seat and needed to pay $300 extra to flight. thankfully the Tame staff member...

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Domestic Economy Guayaquil - Galapagos Islands

Helpful?
3 Thank smcg34
Las Vegas, Nevada
Level 5 Contributor
28 reviews
36 helpful votes
Reviewed 4 weeks ago

I have flown twice on TOME, once from Loja to Guayaquil and few days ago from Cuenca to Guayaquil. Booked on line, easy simple, great price! Checked on line, as well, easy and simple. Aircraft seem to be both times brand new, with great service!

Domestic Economy Cuenca - Guayaquil
Helpful?
1 Thank Lazarela
Stockholm, Sweden
Level 3 Contributor
9 reviews
Reviewed 5 weeks ago

I really was surprised, Very good comfort and price from the first contact to the end of the trip. Very good and professional services by TAME.

Domestic Economy Cuenca - Quito
Helpful?
Thank pontusl617
1 review
1 helpful vote
Reviewed 14 June 2018 via mobile

Bought 2 return tickets from quito to baltra for $600 usd on their website and 2 days before the flight they email saying that we purchased flights that was only for Ecuadorians and that it would be another $240 and that we had to show up 3 hours before the flight to clear this up. Showed up and they said...

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Domestic Economy Quito - Galapagos Islands

Helpful?
1 Thank Brent A
1 review
Reviewed 12 June 2018 via mobile

i got a round trip flight from Quito to Manta, and then Manta to Quito. but missed the first flight to Manta bc we took a different route. so Tame airlines cancelled the flight from Manta to Quito without sending an email or text or call so i wasn’t aware of the cancellation. now we couldn’t check in and had...

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Domestic Economy Manta - Quito

Helpful?
Thank Gabriella C
See travel tips for airlines
“Avoid this airline”
portorl, 10 Jul 2018 | Read review
“Best prices than other airline and all very easy and convenient!”
Lazarela, 22 Jun 2018 | Read review
“Great way to get around in Ecuador”
pontusl617, 15 Jun 2018 | Read review
“Do not fly With TAME going to the Galapagos”
AdrianoLucca, 7 Jun 2018 | Read review
“Don't book it, it is a scam”
522ors, 29 Apr 2018 | Read review
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