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Israir

Headquarters: 23 Ben Yehuda Street, Tel Aviv Israel 63806

Overview

2.52.5 of 5 bubbles629 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience2.5 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money2.5 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.0 of 5 bubbles
629Reviews
87Photos
44Tips
2.5
629
Excellent
90
Very good
99
Average
88
Poor
75
Terrible
277

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AYC62
New York City, New York
7 contributions
1.0 of 5 bubbles
Israel -- quality of service raises a concern about flights safety!
Dubai - Tel AvivMiddle East
I never experienced such a bad ordering service and VERY POOR internet portal. It seems like it was design 20 years ago. very hard to navigate, hard to find information user experience = 0. I had to cancel my flight and got a voucher. When trying to book a new flight there was no option to use the voucher, only pay by credit card and there were no where to find an explanation on how to use it. I tried their WhatsApp and got a message to use the website.. ridicules i'm surprise that an airline company choose to give such a bad experience to its customers. Obviously they are taking advantage of the situation (limited competition) but they are loosing customers and also money people who choose to fly with them are doing so because of low cost but that raises a concern to the safety of Israir flights! you have no budget to maintain a high safety standards! I will not trust neither their airplanes or the one theyu charter with low - quality providers. Company that doesnt care about its passengers cant be trusted with its airplanes!!! Israir -- Wake-up before it is too late
Date of travel: February 2025
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
Written 10 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

3.0 of 5 bubbles
Pro con advice a flight to “visit” London
Tel Aviv - LondonInternational
PROS * Less expensive= low cost * A variety of destination options from TLV Israel, with London LTN recently added (see photo), mine possibly being the first flight on this new route * Offering deals, such as lodging, organized tours and car rental * Able to choose a seat with the 24 hour check in, which do not cost extra * Efficient and uncomplicated boarding process CONS * Low cost = cheap * No business nor first class- the entire place is 40 rows of economy * Somewhat unclear process for purchasing ticket, and even more unclear and not smooth for on- line check in * No way to communicate with the company- not telephone, nor WhatsApp and not email. * The basic fare for a seat includes only a personal item- not even a cabin bag * No electric or electronic plugs * Fees for extra stuff such as closer to front seats, cabin bag and check bag * No food service, incredibly very basic bland stuff costs USD$10 or more (see my helpful 👍 attached photos 📷) and payment only with actual physical credit card * Water is for sale too, although I saw attendants granting a cup of water to pleading petitioners * No inflight magazine at all * No inflight entertainment * Half of the flight attendants are native Eastern Europeans who speak very basic English and no Hebrew at all. The native Israeli staff have to use their broken English to communicate with them * There is no fabric or netting pocket at the bottom of the seat in front to put stuff and refuse “I VISITED THIS PLACE”… … because it was my last hope to get to London (and then Amsterdam), where I had plans and reservations. My fantastically inexpensive British Airways ticket purchased six months before travel was cancelled, and then my replacement Lufthansa flight via Munich was also canceled. And then Israir announced opening a new route to London… The “low cost” basic fare of Israir was significantly more than the British Airways and Lufthansa fares, but I purchased because I was committed to traveling. As stated, I paid extra for a check bag and for a carry on bag. I was able to obtain a good side seat in the middle of the plane for no extra cost (on the 24 hour check in). The five hour flight left the gate almost 15 minutes late, but was otherwise unremarkable, arriving 10 minutes late, but still allowing me to take my scheduled amazing National Express coach. I had flown the LTN- TLV route before but in another airline- last year, I took a Wizz in London and it landed in Tel Aviv. Full disclosure- I had flown this airline last year to Athens, and it was clearly unremarkable then too… except that the Greek desk clerk claimed that I did not purchase a a checked bag, so I showed him a random price listing pages of Israir in Hebrew, which he accepted, because “it was all Greek to him.” WAS IT WORTH THE COST? It was more expensive than the British Airways and Lufthansa fares WOULD “I VISIT THIS PLACE”AGAIN? Only if I had no other choice, as happened this time ADVICE It is basic
Date of travel: November 2024
3.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 30 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Etty P
1 contribution
1.0 of 5 bubbles
Unreliable ,huge disappointment.
Tel Aviv - TbilisiInternational
Terrible, unreliable company. Always late and half of the time they don't bother to inform you about the delay. ( Food, drinks, and luggage are not included, but that's qt least is expected)
Date of travel: October 2024
Written 16 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

לימור
3 contributions
1.0 of 5 bubbles
Terrible customer service
Budapest - Tel AvivInternational
Terrible customer service. I'm entitled to compensation due to long delay. They are impossible to reach, via all communication channels.
Date of travel: August 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 29 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tamar Rubinstein Cohen
Herzliya, Israel
6 contributions
1.0 of 5 bubbles
Do your best to stay away from that company - absolutely the worst
Athens - Tel AvivInternational
Terrible service. Flight time was changed. That made the connection impossible. Good luck trying to talk to a representative. It took a hour on an international call. When they finally and hung up. answered they said - too bad. Tough luck. Do your best not to fly with that company
Date of travel: September 2024
Written 1 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 204
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The sign reads “appropriate for me! A new line to London!”
3 Helpful votes
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The passengers on arrival at Luton in London
3 Helpful votes
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Seating arrangements and my daypack
2 Helpful votes
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The menu/ notice the prices
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The menu/ notice the prices
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Showing results 1-5 of 87
Liron N
1 contribution
1.0 of 5 bubbles
Don’t use this airline
Read full review

Itay
4 contributions
1.0 of 5 bubbles
Avoid this airline at any cost
Read full review

Gilad M
8 contributions
1.0 of 5 bubbles
DONT FLY WITH THEM !!!
Read full review

Alexaesther
9 contributions
2.0 of 5 bubbles
expect nothing and you get nothing
Read full review

Showing results 1-5 of 44
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