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LEVEL (airline)


232 Reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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232 Reviews from our TripAdvisor Community

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232 reviews from our community

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Showing 50: English reviews
Boston, Massachusetts
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

I admit I was nervous and skeptical - I read EVERY ONE OF THE REVIEWS below mine 2-3 times (which did not help my anxiety) before taking this flight. To be honest, it was my only option for booking a flight home because 1. I waited too long to book 2. the price fit my budget 3. it was direct....

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International Economy Barcelona - Boston

Helpful?
Thank FrancesValerie
Lebanon
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

Flight was 3 hour delay, gaining new Information was slow. Minimal care on the flight, the flight attendants didn’t seem to like their jobs, except for the head attendant who tried to help with our problem, which was, our preflight reservation said we paid for “in cabin meals”, but the flight attendants schedule said otherwise. It was an 8.5 hour...

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International Economy Barcelona - Boston

Helpful?
Thank kytraveler_13
Barcelona, Catalonia, Spain
Level 6 Contributor
90 reviews
83 helpful votes
Reviewed 5 days ago
NEW

Being a low-cost child of another company, contacting the airline for queries was complicated. Some basic data like baggage specs and meal availability had to be exhaustively searched when they should be availabe at a glance/click. Some features may lead to confusion (e.g. we booked a fare which included meals but further down the booking process we were offered to...

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International Economy Barcelona - Oakland

Helpful?
Thank nobradors
1 review
1 helpful vote
Reviewed 1 week ago

I flew on the inaugural flight from Boston to Barcelona on March 28th and returned to Boston on the 11th. The total roundtrip cost was $345, which is a steal for transatlantic flights. Like other reviews have said, they charge extra for everything (including water), so plan accordingly. The flight itself was tolerable, the seats weren't the most comfortable but...

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International Economy Boston - Barcelona

Helpful?
1 Thank Grace G
Barcelona, Spain
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

I bought a ticket from Barcelona to Oakland in February, thinking I would be in good hands. Immediately after paying via credit card, I received my reservation confirmation to my email. My flight left on the 6th of April and, the night before, I was set to check-in online. After many failed attempts to access my profile (having introduced my...

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International Economy Barcelona - Oakland

Helpful?
Thank Anna R
031397
Level 6 Contributor
327 reviews
89 helpful votes
Reviewed 1 week ago via mobile

I checked in online at home then began to pack. Realized I needed a larger suitcase. Tried to change my boarding ticket at home to add luggage- couldn’t. Got to the airport and they charge $55 for a piece of luggage!! ($10 more than on line) The women who took my credit card said I should have called and someone...

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International Economy Los Angeles - Barcelona

Helpful?
Thank kpocampo
LEVEL (airline), Community Manager at LEVEL (airline), responded to this review

Hi there, we appreciate your feedback and thank you for sharing your LEVEL experience with other customers. At LEVEL we do recommend that you purchase your baggage online before you travel and we’re sorry you were unable to do it at the time.

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International Economy Los Angeles - Barcelona

Olympia, Washington
2 reviews
1 helpful vote
Reviewed 1 week ago

Beware this airline. Tiny seats for long flights. Large extra charges for everything. Tried to get the lower fee by reserving luggage in advance, but the website didn't work. Took a screenshot of my attempt to purchase the bags to try to get lower price at the airport. They didn't care and were quite rude about it. On the return...

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International Economy Oakland - Barcelona

Helpful?
1 Thank lbrubaker2018
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 1 week ago via mobile

I flew round trip from Oakland California to Barcelona, Spain in Level Airlines “Basic Economy “ Class. Level is an offshoot of Iberia, soon to be independent. I made my reservations on Iberia and never even knew about Level until arriving at Airport and finding no Iberia counter! The flight itself was fine but is VERY budget. You will pay...

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International Economy Oakland - Barcelona

Helpful?
2 Thank Robert D
LEVEL (airline), Community Manager at LEVEL (airline), responded to this review

Hi Robert, thank you for sharing your first LEVEL airlines experience! We really appreciate your feedback on your flight and tips for other customers. Thanks, we hope to see you on board again sometime soon!

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International Economy Oakland - Barcelona

Mount Pleasant, South Carolina, United States
1 review
Reviewed 1 week ago

Hello all, I am still hoping to reach management group at LEVEL, as they changed our flight from 2140 Hrs to 1800 Hrs/ April 15, 2018. I was notified 1 week in advance of our flight. customer care doesn't seem to care, as they have no reliability sticking to the flight schedules they advertise. now I have to tell my...

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International Economy Los Angeles - Barcelona

Helpful?
Thank Juan M
Petaluma
Level 3 Contributor
10 reviews
9 helpful votes
Reviewed 3 weeks ago

4 of us decided to take a trip to Barcelona on Level given the cheap roundtrip price. We were a bit nervous, especially given all of the bad reviews. We ended up having a great experience. Flying in general is kind of sucky these days. There's never enough legroom etc. Here's my take on things with our flights.....Level has brand...

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International Economy Oakland - Barcelona

Helpful?
1 Thank AllieBPetaluma
LEVEL (airline), Community Manager at LEVEL (airline), responded to this review

Hi there Allie, we are glad to hear you enjoyed your first LEVEL experience! We really appreciate your feedback and advice for other customers! Thank you for this, we hope to see you on board again some time soon!

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International Economy Oakland - Barcelona

See travel tips for airlines
“Pick a roomy seat if they are available!”
FrancesValerie, 18 Apr 2018 | Read review
“try to book row 4 or row 7 for more legroom in economy. Or book premium economy if you can.”
AllieBPetaluma, 31 Mar 2018 | Read review
“Know what options you are paying for; you get what you pay for.”
hahnecho, 20 Mar 2018 | Read review
“Side rows toward the front of the plane (i.e. row 5) don't seem as tightly packed as those in the rear.”
G6532DPbrendab, 19 Feb 2018 | Read review
“If there are three of you, choose Row 38 as the plane tapers in the back so those in the aisle seats can stretch their legs out somewhat.”
PL8on, 1 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About LEVEL (airline)
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN) and Paris Orly (ORY). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina and Los Angeles (LAX); Boston (BOS) and Oakland (OAK) San Francisco in the United States. It will also start flying between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). The airline’s fleet consists of two Airbus A330-200 aircraft, which will increase to five this summer. Each of which has 21 seats in its premium economy cabin and 293 seats in its economy cabin.
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