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Bamboo Airways

Headquarters: 265 Cau Giay Street, Bamboo Airways Tower, Dich Vong Ward, Cau Giay District, Quy Nhon Vietnam

Overview

2.52.5 of 5 bubbles547 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)2.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service2.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.5 of 5 bubbles
About Bamboo Airways

Airline Summary

Originating from the great national pride and endless inspiration on our exploration journey, Bamboo Airways was officially established in 2017. With a mission of connecting tourist destinations throughout our S-shaped country to elevate the image of Vietnamese culture and people on the international map, Bamboo Airways spread our wings in cooperation with world-leading brands in the aviation industry. Especially, Bamboo Airways operates a modern fleet including the famous wide-body Boeing, the narrow-body Airbus, and the ultra efficient Embraer E-Jet, with a commitment to provide 5-star-oriented service quality in each and every touchpoint. With an exquisite menu on cloud nine, an excitingly diverse inflight entertainment system, and the signature hospitality from the heart of our cabin crew, passengers can fully enjoy the experience of "More than just a flight" on every journey.
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547Reviews
160Photos
49Tips
2.5
547
Excellent
110
Very good
56
Average
20
Poor
40
Terrible
321

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Romaine G
1 contribution
1.0 of 5 bubbles
Bad experience at the airport by the bamboo airways staff
Phu Quoc Island - Ho Chi Minh CityDomestic
We had a frustrating experience with Bamboo Airways due to the unprofessional behavior of their supervisor, Hoang Bao Ngoc. Our names were shortened on the ticket as suggested by their system, but instead of assisting us, the supervisor was rude, careless, and refused to communicate properly. They wouldn’t speak with our travel agent despite the language barrier, causing unnecessary delays. In the end, we had to contact Bamboo Airways directly, and only then were we allowed to board—by which time we were already delayed for the only flight to Ho Chi Minh City. Very disappointing service!
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Justina gac
4 contributions
1.0 of 5 bubbles
Avoid!!!!!!!!!
Bangkok - Ho Chi Minh CitySoutheast Asia
The worst experience I ever had! I’m shocked how your staff can treat people like that?! I’m sorry for my language but I felt like a sh.. I will never use this airline again. Please avoid!!!
Date of travel: February 2025
2.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 14 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shamus T
2 contributions
1.0 of 5 bubbles
Don't book with Bamboo Airways
Da Nang - Ho Chi Minh CityDomestic
Poor service all around----Avoide at all cost not worth the hassle it is not worth saving a few extra pounds go with one of the other companies
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 27 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Raintree_Thailand
Bangkok, Thailand
4465 contributions
3.0 of 5 bubbles
Good in most respects, but routine scam of passengers for additional "booking change fee"!!
Ho Chi Minh City - Da LatDomestic
Pretty much everything was fine with our 40-minute flight itself. The plane was an older A321, but clean and well maintained. Flight was on time. Our only complaint was the same as hundreds of other passengers. They seem to routinely milk passengers for an extra 108K VND for not having middle names entered in their system exactly as appearing on passports. This is the first airline I've ever seen scamming passengers in this manner. It literally took the agent 15 seconds to change my name in the system, but she insisted to charge the "booking change fee". The staff said many, many passengers complain about this racket. It would be exceedingly simple to revise their booking program and include a warning on the booking site about the strictness in requiring the middle name, but they obviously don't want to eliminate this cash cow. Imagine, an extra 108K VND from half of their passengers!! I'd give this airline at least four stars based on everything else, but they get a major "F" for failure to properly warn people on their website and scamming the overcharge!
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 20 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

StellaJM
London, United Kingdom
36 contributions
1.0 of 5 bubbles
A poor passengers experience let down by terrible IT systems
Da Nang - Ho Chi Minh CityDomestic
This airline’s IT systems are terrible and cause all sorts of unnecessary problems that annoy customers and make the passenger experience an annoyance. We bought two return tickets with 20kg of checked luggage each. When checking in at the airport for the return journey, we were told we only have luggage allowance for one person even though we have an email confirming otherwise. We were sent to the service desk to sort it out. There we were told we had luggage allowance for one person even though we had one booking number for the entire return trip and had paid for checked luggage for two people. So this became an argument until my partner held his ground and the agent corrected their systems. We also had problems on the outbound journey, my partner having been told his name was too long for their system. The system had therefore shortened it but this means the name in the system was then different than what was in his passport. When IT systems cause you the odd problem, fine. But then your problems become routine and lead to consistent passenger annoyance, you have a big problem you need to urgently fix.
Date of travel: January 2025
Written 10 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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A meal provided by Bamboo Airways for a 2-hour flight.
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Justina gac
4 contributions
1.0 of 5 bubbles
You can check in earlier so you have to queue for long time, flight was almost on time. The only issue I have is the behaviour of the staf…
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Raintree_Thailand
Bangkok, Thailand
4465 contributions
3.0 of 5 bubbles
Make sure you include your middle name on the booking form when you book online!!
Read full review

JS M
Winnipeg, Canada
8 contributions
5.0 of 5 bubbles
When booking a flight online always always always spell your name and the rest of the information the same way on your passport.
Read full review

Nhan N
1 contribution
1.0 of 5 bubbles
Not at all, don't fly with them
Read full review

Joseph N
1 contribution
1.0 of 5 bubbles
Don't travel with this airline at all.
Read full review

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