Over the past two weeks, we have taken six other flights with various airlines, including AirAsia and United, and not a single one came close to the terrible experience we had with VietJet Air.
At baggage check, the agent was not only rude but also handled our belongings carelessly, shoving items back into our bags and even smashing some of our souvenirs. Her bad attitude and complete lack of professionalism made an already frustrating situation worse.
Then, at boarding, the agent scanning passes raised her voice at me just because I expressed frustration with the airline. Instead of handling the situation professionally, she chose to be confrontational, which was completely unnecessary.
To make matters worse, the seats on the plane were incredibly small, with hardly any legroom. It was one of the most uncomfortable flights we’ve ever experienced.
This level of service is a terrible representation of Thai culture and the warmth of its people. Having traveled extensively in Thailand, we know this behavior is not reflective of the country’s hospitality. VietJet Air needs serious improvements in staff training, customer service, and overall passenger experience if they want to meet even basic airline standards.
I would strongly advise against flying with them unless they make drastic changes.