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VietJetAir

Headquarters: 530 Nhat Tao, District 11, Ho Chi Minh City Vietnam

Overview

2.02.0 of 5 bubbles6,768 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience2.5 of 5 bubbles
Customer service2.5 of 5 bubbles
Value for money2.5 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding2.5 of 5 bubbles
Food and beverage2.0 of 5 bubbles
About VietJetAir

Airline Summary

Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes.
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6,768Reviews
1,362Photos
100Tips
2.0
6,768
Excellent
623
Very good
949
Average
731
Poor
566
Terrible
3,902

Popular mentions


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Sk abrar
11 contributions
1.0 of 5 bubbles
Worsssstttttt
Mumbai - BangkokSoutheast Asia
Worst airline ever Rude staff No water facility on international flight Zero comfort and leg room space a request to everyone dont ever think to travel with this airline
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 18 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jennifer A
Phoenix, Arizona
3 contributions
1.0 of 5 bubbles
The Worst Airline Experience – Rude Staff, Tiny Seats, and No Professionalism
Chiang Mai - PhuketDomestic
Over the past two weeks, we have taken six other flights with various airlines, including AirAsia and United, and not a single one came close to the terrible experience we had with VietJet Air. At baggage check, the agent was not only rude but also handled our belongings carelessly, shoving items back into our bags and even smashing some of our souvenirs. Her bad attitude and complete lack of professionalism made an already frustrating situation worse. Then, at boarding, the agent scanning passes raised her voice at me just because I expressed frustration with the airline. Instead of handling the situation professionally, she chose to be confrontational, which was completely unnecessary. To make matters worse, the seats on the plane were incredibly small, with hardly any legroom. It was one of the most uncomfortable flights we’ve ever experienced. This level of service is a terrible representation of Thai culture and the warmth of its people. Having traveled extensively in Thailand, we know this behavior is not reflective of the country’s hospitality. VietJet Air needs serious improvements in staff training, customer service, and overall passenger experience if they want to meet even basic airline standards. I would strongly advise against flying with them unless they make drastic changes.
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
Written 18 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ekaterina HAUGOMAT KANAEVA
France
3 contributions
1.0 of 5 bubbles
Unacceptable Delay and Zero Responsibility – Avoid VietJet!
Ho Chi Minh City - BangkokSoutheast Asia
My husband and I had a terrible experience with VietJet due to their complete lack of responsibility and customer care. Our flight from Ho Chi Minh City to Bangkok was delayed, causing us to miss our next flight with another airline. As a result, we lost €120, yet VietJet offered absolutely nothing to help. The delay was entirely their fault, but instead of assisting passengers who suffered financial losses, they simply ignored the situation. No compensation, no support, even didn't said “sorry”. This is the worst kind of airline service—they take your money, waste your time, and leave you to deal with the consequences. I strongly advise against flying with VietJet. If you value your time and money, choose a more reliable airline!
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nico
3 contributions
1.0 of 5 bubbles
Neeeeveeer!!!
Phuket - Chiang RaiDomestic
Worst crew ever. airplane had issues so flight was delayed around 1.5h. Was not even able to buy water because there was no service. Won’t ever fly with these people again.
Date of travel: February 2025
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jeff H
1 contribution
4.0 of 5 bubbles
This airline seems to try hard and succeeds.
Bangkok - HanoiSoutheast Asia
Seat pitch seems a bit tight - so maybe not for those who are very long in the leg - but in all other respects the experience was very good. Ground staff and cabin staff were all excellent. As a budget airline you don't get free food & drink - but for a flight of one hour and 50 minutes, who needs that? Plane was a modern A321 and the flight was smooth and reasonably punctual. They need to get their Bangkok online check-in working - it just doesn't. At Hanoi, on our return flight HAN-BKK the online check-in worked well. I would use Vietjet again.
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Jennifer A
Phoenix, Arizona
3 contributions
1.0 of 5 bubbles
Tip: pay more and fly another airline!
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Jeff H
1 contribution
4.0 of 5 bubbles
As with most flights, check in early online & if that's not possible (as in my case at BKK) check in early at the counter.
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Hanish S
Pune, India
1 contribution
1.0 of 5 bubbles
JUST DONT TRAVEL WITH THEM.
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OzFFlyer
Sydney, Australia
123 contributions
1.0 of 5 bubbles
See detailed tips contained in my review
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Rosh
Tamworth, Australia
9 contributions
2.0 of 5 bubbles
Add extras like meals and Kg's to your booking initially when you make the booking. Honestly fly another airline for less hassle.
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Showing results 1-5 of 100
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