We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Australia


4 of 5 bubbles
2,458 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,458 Reviews from our TripAdvisor Community

Write a Review

2,458 reviews from our community

Filter reviews by popular destinations:
All reviews Sydney Brisbane Melbourne Perth Los Angeles Adelaide Denpasar Coolangatta Auckland Cairns Hobart Canberra Darwin Nadi Christchurch
Traveller rating
Cabin
  • (2,019)
  • (80)
  • (262)
  • (0)
Route
  • (1,463)
  • (544)
  • (208)
  • (147)
  • (1)
  • More
Language
  • More
Showing 2,363: English reviews
Ormskirk, United Kingdom
Level Contributor
821 reviews
274 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

No problems. All went very smoothly. The short flight was comfortable. Had a fair amount of space. Didn't like the snack.

Domestic Economy Melbourne - Hobart
Helpful?
Thank pollyoppy
London, United Kingdom
Level Contributor
54 reviews
22 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Travelled with Virgin Australia for the first time this year, on a short flight from Ayers Rock to Sydney, using their business class cabin. Check in at Ayers Rock airport was easy using the priority desks available to business class passengers we were soon in the departures area waiting to board the aircraft. Boarding was quick and the onboard team...

More 
Domestic Business Class Uluru-Kata Tjuta National Park - Sydney

Helpful?
Thank UKtraveller055
Hobart, Australia
Level Contributor
12 reviews
11 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

Selecting my seat is important to me, first flight i was moved to another seat and didnt think staff were overly friendly with their explanation why, then return trip my seat was again changed, then after boarding it was changed again, went from row 30 to row 6 to row 7 on 1 flight. I expect to fly maybe 20...

More 
Domestic Economy Launceston - Sydney

Helpful?
Thank Squizza888
Perth, Australia
2 reviews
1 of 5 bubbles Reviewed 2 days ago NEW

Virgin Australia should be ashamed of themselves This was the worst flight ever over 45 years of flying I booked this flight 3 months ago..it was an A330....selected seats in the middle of the plane ..same as the PER-BNE which was excellent Arrived at plane to find it had been changed to a 737 which has always been the most...

More 
Domestic Economy Brisbane - Perth

Helpful?
Thank Brian1942
Leicester, United Kingdom
Level Contributor
214 reviews
149 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

The last leg of a Etihad flight from London, wouldn't have flown such a short distance in business normally but the Virgin code share flight came with the overall ticket. The seats are comfortable and plenty of room, a hot snack was on offer and all the Virgin staff we came into contact with were friendly and efficient.

Domestic Business Class Melbourne - Adelaide
Helpful?
Thank crushertim
Level Contributor
37 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

flew from Melbourne to Sydney for an interconnecting flight to Los angeles. The staff were great at Melbourne and Sydney airport, smooth transition on the bus to the international departure at Sydney. thanks virgin. Boarded the flight on time, with smiling flight attendants. Flight wasn't full so was able to get my own row ( bonus) food was average, typical...

More 
International Economy Melbourne - Los Angeles

Helpful?
Thank Ariana G
Tasmania
Level Contributor
724 reviews
356 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Due to a poor experience flying out of Hobart on part of an international itinerary, the MEL lounge staff upgraded us to Business class on our return domestic leg. The cabin was half empty and we received great service. The cheese tart was yummy and they had Lindt chocolate for dessert. The seats are comfy and I used the Samsung...

More 
Domestic Business Class Sydney - Hobart

Helpful?
Thank wombatdavid
More ▾
Sunshine Coast, Australia
Level Contributor
11 reviews
2 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

I am a Velocity Gold, soon to be Platinum Member of Virgins Velocity, I cannot fault them, whether I'm Flying Brisbane to LAX or Sunny Coast to Sydney, I am always happy and genuinely love the service I receive, I constantly hear friends talking about how horrible their flights with other airlines are and I cannot relate, all I can...

More 
Domestic Economy Brisbane - Darwin

Helpful?
Thank CastelleEdwards
Level Contributor
58 reviews
12 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

I always fly virgin domestically when I can. They service the areas I go to. Always love the cabin crew. The interior of the planes that service sydney to hervey bay are getting a bit tired ... nevertheless, will travel again and again as find the on line booking to online check in very easy. Baggage drop off crew always...

More 
Domestic Economy Hervey Bay - Sydney

Helpful?
Thank Nichollette E
Hoddesdon, United Kingdom
Level Contributor
731 reviews
736 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Arrived at the small Hamilton Island Airport with nearly two hours before boarding- hotel arranged all the transfers and we expected to have plenty of time. On arrival we found the VA check in queue was already out of the terminal building - after returning some time we managed to get into the building. There were on,y two check in...

More 
Domestic Economy Hamilton Island - Sydney

Helpful?
Thank Barry B
See travel tips for airlines
“Join the rewards system, after flying Qantas for years I got no where, Virgin? Im almost Platinum.”
 of 5 bubbles CastelleEdwards, 25 Mar 2017 | Read review
“Book an earlier flight due to regular departure delays.”
 of 5 bubbles adperrin, 24 Mar 2017 | Read review
“Fly with another airline”
 of 5 bubbles wendyanddavid536, 23 Mar 2017 | Read review
“Don't spoil your trip with this lot of numpties. Qantas are FAR more reliable & safer.”
 of 5 bubbles Anne363, 19 Mar 2017 | Read review
“buget airline - poor leg room, OK for a short flight”
 of 5 bubbles DebraLetica, 19 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

231 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (231)
Viewed
Onboard Feature (9)
Viewed
Seat (22)
Viewed
View from Window (53)
Viewed
Food and Drink (18)
Viewed
Airport (30)
Viewed
Cabin (17)
Viewed
Airline Lounge (11)
Viewed
Other (71)