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firefly

334 reviews
Headquarters: Admin Building 1, Sultan Abdul Aziz Shah Airport, Petaling Jaya Malaysia 47200
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3.0334 reviews
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About firefly
Headquarters: Admin Building 1, Sultan Abdul Aziz Shah Airport, Petaling Jaya Malaysia 47200

Airline Summary

firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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RSmith wrote a review 7 May
Kuching, Malaysia3 contributions
Kuching - Penang
Domestic
Haven’t even got on our flight yet. The airline first told us that our flight was cancelled and we were having to travel in the afternoon (on a flight which we had deliberately chosen not to travel on as it clashed with important meetings). The morning flight we had chosen was more expensive. They rejected our request for a refund of the price difference. THEN we are emailed informing us that our flight has been moved to the following day… meaning we will have to pay for a hotel for an extra day. We do not have this kind of money. I am appalled at their treatment of customers. We were going away for our 1st wedding anniversary and it is expensive for us but we wanted to make it special. Firefly is making it very stressful and beyond our financial means completely out of our control. I do not recommend them.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Safari21987059953 wrote a review Apr 2024
1 contribution
Singapore - Penang
Southeast Asia
Worst airline ever. Charged us $110 change fee to change flight date but changed us back to the original flight and refused to refund the change fees. Where is the justice to customers? Please don’t fall into their trap of offering cheap fees. They frequently change your flights just to cancel their non-profitable flights.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Getaway31180700055 wrote a review Apr 2024
1 contribution
Kota Kinabalu - Penang
Domestic
Bad experience because of their bad management, flight delay 3 times and last minute inform. From 1025H to 1800H. About 8 hours waiting here at airport
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steven C wrote a review Apr 2024
Singapore, Singapore44 contributions7 helpful votes
Singapore - Kuala Lumpur
Southeast Asia
Booked for 2pax to travel in June 2024. Invoiced at SGD502.42 but when the credit card bill came, they charged SGD507.44. When queried, they said the difference is due to cross border charges. However, this was not made known on the website that they will be charging additional fees for this. NOT transparent pricing. Beware! Avoid!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kamine N wrote a review Mar 2024
11 contributions1 helpful vote
Kuala Lumpur - Johor Bahru
Domestic
The flights have been often rescheduled and it disrupts the activities we have planned. Have been taking these flights few weeks now and the rescheduling is just unacceptable.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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На таком малыше мы летели в Куала Лумпур
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This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
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This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
avatar-image
This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
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123456
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Trek50074120493 wrote a tip Mar 2024
"Avoid at all costs if you want to enjoy a stressless travel! "
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Explorer67813729513 wrote a tip Mar 2024
"Just don't bother booking"
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keith j wrote a tip Feb 2024
"Don't, book with airasia or in fact any other airline you can think of. Also don't recognise the good reviews on TA!! Suspicious!!"
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Nhi B wrote a tip Feb 2024
"very bad customer services, terrible"
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Timothy S wrote a tip Feb 2024
"Avoid at any cost unless you want your flights to be delayed, retimed, and rescheduled. Be warned."
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Round TripOne-wayMulti-city
Depart
Tue, 04/06
Return
Tue, 11/06
Travellers
1, Economy