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firefly
Headquarters: Admin Building 1, Sultan Abdul Aziz Shah Airport, Petaling Jaya Malaysia 47200
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3.0339 reviews
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About firefly
Headquarters: Admin Building 1, Sultan Abdul Aziz Shah Airport, Petaling Jaya Malaysia 47200

Airline Summary

firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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Camper22796055526 wrote a review Feb 2024
1 contribution1 helpful vote
Kuala Lumpur - Singapore
Southeast Asia
Unreliable. The flight delay for more than an hour and also arrived late at the destination. No punctuality and this is the second time i experienced in 2 months. This is an embarassment to the nation. Malaysian Airlines is hopeless
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Meander40458774577 wrote a review Feb 2024
1 contribution1 helpful vote
Penang - Kuala Lumpur
Domestic
Terrible!! Kept delaying every hour. Steer clear. Go with air Asia. Or other airlines. People have other things to do in their life. Our time is not free. Frustrated!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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keith j wrote a review Feb 2024
chippenham15 contributions
Penang - Langkawi
Domestic
Worse than Ryan Air. Checkin took 2 hours of chaos at penang airport. Bur it didnt matter as the half hour flight was 2 1/2 hours late. I cannot describe how strongly i feel about this airline the worst I've experienced in 40 years of flying. Please please look elsewhere.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nhi B wrote a review Feb 2024
1 contribution
Sandakan - Kota Kinabalu
Domestic
flight from Sandakan to Kota Kinabalu Malaysia on 10.1.24 , but the flight reschedule to next day 11.1.24, which cause my holiday disrupted (hotel, tour booked and paid in Kota Kinabalu) I did make my owe way travel from sandakan to KK on 10.1.24, I send email to airline on
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sebastian Schmidt wrote a review Feb 2024
Hamburg, Germany2 contributions1 helpful vote
Kuala Lumpur - Kota Bharu
Domestic
I have never experienced so much incompetence and ignorance as with Firefly. Absolute cluelessness and helplessness, late or postpone answer or response to queries by e-mail. A tragedy and an indictment. Personally, I wonder how you as a company has managed to survive until
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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На таком малыше мы летели в Куала Лумпур
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This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
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This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
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123456
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julien b wrote a tip 10 Jun
"Don’t be in a hurry!"
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Carolyn L wrote a tip May 2024
"Fly with other airlines. "
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Chee Leong F wrote a tip May 2024
"Getting better. Syabas!"
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Jules H wrote a tip May 2024
"Don't use them!"
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Trek50074120493 wrote a tip Mar 2024
"Avoid at all costs if you want to enjoy a stressless travel! "
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