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firefly
Headquarters: Admin Building 1, Sultan Abdul Aziz Shah Airport, Petaling Jaya Malaysia 47200
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3.0341 reviews
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About firefly
Headquarters: Admin Building 1, Sultan Abdul Aziz Shah Airport, Petaling Jaya Malaysia 47200

Airline Summary

firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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Nhi B wrote a review Feb 2024
1 contribution
Sandakan - Kota Kinabalu
Domestic
flight from Sandakan to Kota Kinabalu Malaysia on 10.1.24 , but the flight reschedule to next day 11.1.24, which cause my holiday disrupted (hotel, tour booked and paid in Kota Kinabalu) I did make my owe way travel from sandakan to KK on 10.1.24, I send email to airline on
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sebastian Schmidt wrote a review Feb 2024
Hamburg, Germany2 contributions1 helpful vote
Kuala Lumpur - Kota Bharu
Domestic
I have never experienced so much incompetence and ignorance as with Firefly. Absolute cluelessness and helplessness, late or postpone answer or response to queries by e-mail. A tragedy and an indictment. Personally, I wonder how you as a company has managed to survive until
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Huey Khim C wrote a review Feb 2024
17 contributions
Kuala Lumpur - Penang
Domestic
Scheduled flight at 1910 on 7th Feb. 2024. 1st delay - sms notifying flight rescheduled to 2020 on 7th Feb. 2024. Well, OK, just 1 hr. delay, fine... Reaching the airport ard. 1705 on 7/2/24 and to realized the flight rescheduled again to 2320! 2320! 2320! The sms notification
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Timothy S wrote a review Feb 2024
1 contribution
Kota Kinabalu - Penang
Domestic
Worst Airline I ever encountered; my flight was delayed for 7 hours without any explanation. Zero after-sale service with no replies to any phone calls / emails / messengers. Ride on your own risk, be warned. That will be my first and the last with this crappy airline.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passport827273 wrote a review Jan 2024
1 contribution
Kuala Lumpur - Johor Bahru
Domestic
I travel frequently and this is the worst ever airline. both my return flights with this airline all got delayed. never taking firefly again. heard from one of the passengers that take the airline frequent was that the pilots lack of discipline. flight at 7am, pilot arrives at
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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На таком малыше мы летели в Куала Лумпур
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This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
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This is the "BEST" explanation given by Firefly Customer Relations Team. Said their management team really "serious" look into this matter. Haha...I give you my foot! As a passenger,we all understand technical issues that happened unexpectedly. But firefly airlines can even foreseen and predict the issue will happen in advance & keep delay!! Haha... Lols...for those who haven't taken the flight and they keep delayed your flight multiple times, better lodge a report to MAVCOM, NCCC & KDPN.
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123456
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julien b wrote a tip 10 Jun
"Don’t be in a hurry!"
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Carolyn L wrote a tip May 2024
"Fly with other airlines. "
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Chee Leong F wrote a tip May 2024
"Getting better. Syabas!"
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Jules H wrote a tip May 2024
"Don't use them!"
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Trek50074120493 wrote a tip Mar 2024
"Avoid at all costs if you want to enjoy a stressless travel! "
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