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Air VIA [no longer operating]

81 reviews
Headquarters: Air VIA Ltd 11 Arsenalski blvd., Sofia 01000 Bulgaria +678-23848 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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81 Reviews from our TripAdvisor Community

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81 reviews from our community

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Showing 66: English reviews
Deer Park, Texas
1 review
1 helpful vote
Reviewed 2 May 2018 via mobile

I purchased tickets last year but the flight was cancelled due to weather. At the time I was offered vouchers, to reschedule for later or receive a refund. I called to reschedule and they apparently didn’t contract through the Houston Tx. airport this year. I asked for a refund and now they refuse because the cancellation was weather related. So...

Domestic Economy Houston - Springfield

1 Thank Keith S
Harrisonburg, Virginia
1 review
Reviewed 18 April 2018

Terrible company. They cancelled the second leg of my return flight stranding me in Charlotte. Finally got them to agree to cover a rental car but now 2 months later can not tell me where my reimbursement check is. The person you need to talk to is never "in the office" and no one will give you answers on anything....

Domestic Economy Staunton - Orlando

Thank jhmonger
Kansas City, Missouri
1 review
Reviewed 13 April 2018

I highly advise individuals to NEVER fly ViaAir. They have been a nightmare! On top of canceling our flight home on Easter, leaving us to purchase insanely high tickets and forcing us to pay a fortune to get to the airport, they are only reimbursing us $150. #ViaAir #neverfly #terriblecustomerservice

Domestic Economy Kansas City - Hayden
Thank andreajohnson2010
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 5 March 2018

VIA AIR I just went on their website to check on flights from DFW(Dallas)To Branson, MO. Looks like they dumped DFW or maybe it was the other way around. Looks like DFW is out of the picture. They now have more flights out of Austin, TX. Though I can understand why. One would think they would get it together and...

Domestic Economy Dallas - Springfield

1 Thank Carol-Ann S
Branson West, Missouri
Level 6 Contributor
117 reviews
13 helpful votes
Reviewed 31 December 2017

I flew from the new Branson Airport to Houston in November. The flight was on time, offered a beverage and was smooth. The plaines are small (about 50 passengers) but the price and service was very good. My round trip to Houston was only $198 including all charges. From my perspective it was cheaper than driving and took a lot...

Domestic Economy Springfield - Houston

Thank Paul Z
Hobe Sound, Florida
2 reviews
2 helpful votes
Reviewed 27 November 2017 via mobile

Horrible airline! And I'm still waiting for a reimbursement 4 months later. They said their company moved to a different building so thats why there is a delay in my reimbursement. We had a family reunion planned for the weekend in Lewisburg WV. We were flown to a different airport 4 hours after our flight was cancelled. We had to...

Domestic Economy Charlotte - Lewisburg

2 Thank 6Palms
wichita falls, texas
Level 6 Contributor
146 reviews
31 helpful votes
Reviewed 26 November 2017 via mobile

I read some of the reviews and was worried. We flew our daughter from Houston ( she goes to A&M in college Station ) to Branson for thanksgiving. They flew when they said and the cost was very reasonable. The costs to fly from Springfield were double and it was jet service. With only an hour flight it worked very...

Domestic Economy Bentonville - Houston

Thank wffood
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 18 November 2017 via mobile

I booked a last minute flight on via air. I hadn't heard much about it before, so I looked at the reviews. After reading all the bad reviews, I panicked thinking I would never get to my destination, or worse, not be able to get home. HOWEVER, I experienced the opposite. I experienced a very slight delay both ways of...

Domestic Economy St. Augustine - Charlotte

1 Thank md1551
White Sulphur Springs, West Virginia
2 reviews
5 helpful votes
Reviewed 17 November 2017

There is no depending on this airline for anything. They cancel flights without advanced notice on a REGULAR BASIS, depending on which way the wind is blowing. They are ALWAYS late even knowing the schedule ahead of time, just no pre-planning in their vocabulary. They only exist because they have a monopoly on certain routes - no other choices. Do...

Domestic Economy Charlotte - Lewisburg

3 Thank donluz
Fairfield, Maine
2 reviews
4 helpful votes
Reviewed 16 November 2017

Arrived early to take the 8:30 flight to SHD. Flight was cancelled when we should have been boarding. Was given the opportunity to switch flights to the 11 AM Lewisburg flight with a rental car voucher to drive 2 hrs. to SHD. Boarded and then was told to exit the aircraft due to maintenance issues. Waited around for that flight...

Domestic Economy Charlotte - Staunton

2 Thank karen4748
See travel tips for airlines
“Walk instead”
donluz, 16 Nov 2017 | Read review
“Book somewhere else.”
juahm, 1 Nov 2017 | Read review
“Book early. Cheap fares expire”
jackiesC2039AO, 24 Oct 2017 | Read review
“Do not use this airline.”
themother52, 16 Oct 2017 | Read review
“The ticket counter closes 30 min prior to flight time. There are slow moving trucks using the road to the airport”
BJW164, 24 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Air VIA [no longer operating]
Bulgarian charter carrier Air Via Bulgarian Airlines (VL) flies to destinations in Austria, the Czech Republic, Germany, Hungary, Switzerland, United Kingdom, Israel and the United Arab Emirates. The airline is based in the city of Sophia and has operating bases at Sofia Airport (SOF), Burgas Airport (BOJ) and Varna Airport (VAR). Its fleet consists of five Airbus A320-232 planes configured with an all-Economy Class cabin.
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