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SpiceJet
Headquarters: 319 Udyog Vihar, Phase IV, Gurugram (Gurgaon) India 122016
Overview
3.56,924 reviews
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About SpiceJet
Headquarters: 319 Udyog Vihar, Phase IV, Gurugram (Gurgaon) India 122016

Airline Summary

Budget carrier SpiceJet (SG) is India’s second-biggest airline when measured by the number of domestic passengers. The airline operates a fleet of Boeing 737s, Dash 8- Q400 & freighters and is the country’s largest regional player operating 63 daily flights under UDAN or the Regional Connectivity Scheme. The airline flies to over 60 destinations, including more than 50 within India. The airline’s international destinations include Bangladesh, Oman, Sri Lanka, Thailand and the United Arab Emirates. The majority of the airline’s fleet offers SpiceMax, the most spacious economy class seating in India. Passengers who opt for SpiceMAX receive priority check-in, boarding & baggage delivery; seats with extra legroom; and complimentary meal & beverage. SpiceJet offers in-flight entertainment on-board through its path-breaking SpiceScreen system, wherein flyers can stream a wide variety of content directly on their personal devices. The airline also operates a dedicated air cargo service under the brand name SpiceXpress offering safe, on-time, efficient and seamless cargo connectivity across India and on international routes.
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Road41813077338 wrote a review Yesterday
2 contributions
New Delhi - Bagdogra
Domestic
Hi Fellas. Never ever in your life travel by Spicejet Airlines. One of the worst, poorest and pathetic airlines that’s out there. Sorry to say, but their only intention of running the airlines service is to make money as much as possible at the expense of their passengers. On June 17 2024, I had a flight from Delhi to Bagdogra. They denied to give me my boarding pass because I was 10mins late to check in. Ms. Tannu was the one who adamantly denied to give me the boarding pass (I have had experience of arriving late for my past flights too but no one had ever denied me the boarding pass). I pleaded several times but no cooperation was shown. Funny thing, after I had ended my continuous appeal and given up. I still had 35mins in my hand. Thanks Spicejet for giving me this wonderful experience that I will remember my whole life. Now I know never ever to travel by your airlines. Stay away from it folks, if you want to be out of trouble.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roam49563605537 wrote a review Yesterday
1 contribution
Ahmedabad - Dubai
International
Amazing exp and always on time,good inflight exp, staff has always been helpful and customer care always been there when needed
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, We're glad to hear about your experience. We strive to provide excellent customer service and appreciate you taking the time to share your feedback. We shall certainly share your words with our team. Stay #RedHotSpicy 😀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Libini G wrote a review Yesterday
1 contribution
Dubai - Kochi (Cochin)
International
My advice to all... Kindly avoid this airline. It will never go on time. My flight to Kochin from Dubai on 16th June 24 ( SG17). The scheduled time was 12.10 PM Initially they said 1 hr delay, then this message repeated in every hour. Now the last information is 7 to 8 hr delay, but there is no customer support or any responsibile person to clarify this delay. Our (Indian) railway is much better than this airline. I tried to call a customer relations executive in Hariyana, there the executive was very rude. So my advice to all malayalis, avaoid this airline. "Express" is much better that spice.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sureshkumarkrishna wrote a review 15 Jun
Dubai, United Arab Emirates3 contributions
New Delhi - Srinagar
Domestic
Dear Spicejet Team, I am writing to express my extreme disappointment with the recent incident involving the loss of my luggage Baggage tag numbers are – 0775235947, during my DELHI to SRINAGAR flight. The lack of apology and careless attitude displayed by your staff Mrs. Fancy and Mudassir, has only added to my frustration. To top it all to avoid sending the baggage to our hotel, I was shocked to hear the excuses they give, I find unacceptable and unprofessional. I urgently request your assistance in locating and returning my missing luggage - Baggage tag numbers are – 0775235947. My local number in Srinagar is +91 91037 12326, Your prompt attention to this matter would be greatly appreciated.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rohan t wrote a review 14 Jun
1 contribution
Dubai - Mumbai
International
I have traveled with Spicejet flight on 23/5/24 around 5am from Dubai to Mumbai flight no SG 14. This fight super late it supposed to flight at 12:45 but it was delay .we was okay for this one but once I reach Mumbai.i have to wait again to long time for my bag. Once my bag came it was broken. And the staff told me it will be resolved this problem by 3 or 4 day. But now it almost 1 months still not happening. This kind of service they are give to there customers. Which is really unexpected.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from nafees0436, Customer Experience at SpiceJet
Responded 2 days ago
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Libini G wrote a tip Yesterday
"Dont even think about spicejet It is a waste."
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sureshkumarkrishna wrote a tip 15 Jun
"Never take this airline "
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rohan t wrote a tip 14 Jun
"Worse flight is Spicejet. I will never ever travel with then even I will inform my friend and my co-workers "
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Roving40109997875 wrote a tip 14 Jun
"Try to improve your service "
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Go29136665595 wrote a tip 13 Jun
"Excellent time schedule now...thats amazing "
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