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Arik Air


70 Reviews
Headquarters: Murtala Muhammed Domestic Airport PO Box 10468, Lagos Nigeria +234-0-1279-9999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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70 Reviews from our TripAdvisor Community

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70 reviews from our community

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Showing 67: English reviews
Katsina State, Nigeria
Level 4 Contributor
37 reviews
3 helpful votes
Reviewed 3 weeks ago

The flight was okay from Abuja to Calabar but the landing at Calabar was not smooth which i don not know why.The take off and landing times were punctual and the services inside the plane were average.

Domestic Economy Abuja - Calabar
Helpful?
Thank Iguda
Leeds
Level 3 Contributor
15 reviews
10 helpful votes
Reviewed 19 August 2017

#nevereverflyarikair, It's sad that this airline that used to be the standard for aviation in Nigeria has now fallen into the abyss. I attempted to purchase an air ticket on their website in March 2017, my account was debited but no ticket was issued, I've spent countless hours calling and writing emails, and each time they collect my card details...

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Domestic Economy Kaduna - Lagos

Helpful?
Thank ayotunded
1 review
Reviewed 10 August 2017

Their customer care lines do not go through. Managed to get through and was told the system was down. Poor customer service Slow portal. I was not able to confirm that my flight was ticketed, because no email was sent. Arik needs to look at becoming more accessible to customers

Domestic Economy Port Harcourt - Lagos
Helpful?
Thank Nimisoere L
Birmingham, United Kingdom
1 review
Reviewed 8 August 2017

As an example of how this airline operates this is a copy of my comments that I had to make through Facebook: "You still haven't refunded my flight money. You have asked me to fill in forms that I have now done several times with no success and the latest in a round of using evasive measures so that I...

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Africa Economy Dakar - Banjul

Helpful?
Thank TreasJay64
Johannesburg, South Africa
Level 5 Contributor
56 reviews
12 helpful votes
Reviewed 5 August 2017

Air travel is a challenge, and it is not unusual to have up to three hour delays due to "Operational Reasons" Since Arik was recently restructured, I have been pleasantly amazed that their flights have been on time. This is truly amazing for Nigeria. Well done Arik and keep up the departing on time routine. Other poor service aspects of...

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Domestic Economy Abuja - Lagos

Helpful?
Thank hughparkes
Level 4 Contributor
35 reviews
7 helpful votes
Reviewed 23 July 2017 via mobile

I bought a return ticket Los-Abj-Los. Got to the Lagos airport in time to check in. Stood on the queue for about 2hrs while a lot of commotion going on at the counter. When it finally got to my turn, the lady at the counter hurriedly asked another lady if there was still a seat before manually checking me in....

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Domestic Economy Lagos - Abuja

Helpful?
Thank Kemi O
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 27 June 2017 via mobile

I was traveling to Lagos BUSINESS CLASS for work and ordered a Kosher meal. I guess it was a bit of a give away and the flight steward asked me 'Are you a Jew?' I answered that I was. The reaction said it all... I was traveling with a colleague and there were only 4 people in Business class including...

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Africa Business Class Johannesburg - Lagos

Helpful?
1 Thank Clair J
Abuja, Nigeria
Level 4 Contributor
29 reviews
2 helpful votes
Reviewed 18 May 2017

totally depressing. never keep to time. rude staff. confused staff. do not handle baggage properly. most times baggage missing or misplaced. staff not dedicated to work...lackadaisical attitude. yet fare extremely expensive. not worth it. oh and the food...yuck :(

Domestic Business Class Abuja - Enugu
Helpful?
Thank gbemisola589
Gurugram (Gurgaon), India
Level 5 Contributor
57 reviews
14 helpful votes
Reviewed 15 May 2017 via mobile

My experience with Arik airlines was always good.. Trabelled aprox 15-20 gimes via Arik.. Flight almost on time. The staff and cleanness is good Thumbs up compared to other airline @ Nigeria They cover almost entire nigeria with economic fair and godd service

Domestic Economy Lagos - Kaduna
Helpful?
Thank vaibhavtyagi015
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed 25 April 2017

first, my flight was delayed (as usual), then i got to calabar and discovered they had left my luggage in lagos, then they said it might have been shortlanded in portharcourt or benin. i was in calabar for 4 days before my luggage was eventually brought. and then they sold a business class ticket to me at the counter on...

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Domestic Economy Lagos - Calabar

Helpful?
Thank Priscilla A
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See travel tips for airlines
“Book well in advance to be sure of your seat”
Iguda, 28 Aug 2017 | Read review
“Get there on time, or you could be left behind”
hughparkes, 4 Aug 2017 | Read review
“u can't have the best trip here 'cos not worth it. service totally terrible”
gbemisola589, 17 May 2017 | Read review
“just don't fly Arik!”
priscillaa316, 25 Apr 2017 | Read review
“be ready for delays and cancellations. Take a good book and use the lounge whilst you wait.”
PASM64, 3 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Arik Air
Nigeria-based Arik Air (W3) flies to about 20 domestic destinations, as well as points in Angola, Benin, Cameroon, Gambia, Ivory Coast, Ghana, Senegal, South Africa, the United Kingdom and the United States. It has hubs at Kotoka International Airport (ACC), Murtala Muhammed International Airport (LOS) and Nnamdi Azikiwe International Airport (ABV), and is headquartered in Lagos. The airline's fleet of 25 Airbus, Boeing, Bombardier and Hawker planes have both one-cabin (Economy Class) and two-cabin (Economy Class and Business Class) configurations.
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