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Aircalin


91 Reviews
Headquarters: 47 rue de Sebastopol, Noumea, Grand Terre BP 3736 New Caledonia +687-26-55-00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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91 Reviews from our TripAdvisor Community

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91 reviews from our community

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All reviews Noumea Sydney Tokyo Auckland Melbourne Brisbane Papeete Port Vila Wallis Island
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Showing 33: English reviews
Melbourne, Australia
Level 4 Contributor
36 reviews
12 helpful votes
Reviewed 4 weeks ago

On time, very welcoming customer service, clean comfortable seats, toilets and isle. Warm lunch served promptly, beverages served with a courteous smile. Newspapers and reading material offered, movies available on your own device. Stewards and stewardesses elegantly dressed. French and English translation.

International Economy Melbourne - Noumea
Helpful?
Thank Trevor B
Greater Melbourne, Australia
Level 5 Contributor
56 reviews
14 helpful votes
Reviewed 4 weeks ago

Direct flight from Melbourne to Noumea in under 4 hours on an Airbus. BYO device if you want in flight entertainment, otherwise bring a book! Comfortable enough, with no frills. Meal wasn't very exciting coming from Melbourne, though a glass of good French wine helped. But on the way back, the breakfast meal sourced from Noumea was good - omelette,...

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South Pacific Economy Melbourne - Noumea

Helpful?
1 Thank yvwords
Sydney, Australia
Level 4 Contributor
45 reviews
11 helpful votes
Reviewed 4 weeks ago via mobile

We travelled with Aircalin for the first time to Noumea, and would fly with them again. The flight was only 2 hours 45 mins, so was a very comfortable flight, and we found to be good value. The service from the cabin crew was very good and very friendly. Only thing I would want to see improved would be a...

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South Pacific Economy Sydney - Noumea

Helpful?
1 Thank TashCushla
Noumea Nouvell caledonie
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed 4 weeks ago

Because of mothers day we were served and looked after as VIP, little gifts were offered abord the Plane. Wifi was available but no entainments like movies show on the 2 1/2 hour trip.

South Pacific Economy Auckland - Noumea
Helpful?
1 Thank babralaun66
Brisbane, Australia
Level 6 Contributor
225 reviews
43 helpful votes
Reviewed 4 weeks ago

Great experience all round. Friendly staff couldn't do enough for you plus good food made the trip a great experience.

South Pacific Economy Brisbane - Noumea
Helpful?
1 Thank 647warrenp
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 7 May 2017 via mobile

Flew Aircalin from Port Vila to Papeete via Noumea (with overnight stay in Noumea). The flight from Vila to Noumea had close to six hours delays due to a mechanical problem with the incoming aircraft. Arrived in Noumea at 2 AM. As a result, instead of having a full night of sleep with could only have a two hours sleep...

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South Pacific Economy Port Vila - Papeete

Helpful?
Thank Christophe C
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Christophe, Thank you for your feedback. We are very sorry to hear that your experience with us was not to your satisfaction, particularly concerning the delays and the change of aircraft that you experienced. These issues were in fact due to the approach of Cyclone Donna. Our passengers’ safety is our priority and occasionally, in the event of unforeseen...

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South Pacific Economy Port Vila - Papeete

Noosa, Australia
Level 6 Contributor
124 reviews
28 helpful votes
Reviewed 3 May 2017 via mobile

Check in was as good as most. Seats in economy are designed for short flights only. No back-seat entertainment but there is the ability to use in flight music, etc with your iPad. Meal was quite ordinary but easy to skip on such a short flight. Drinks trolley will pass only once but that's okay, it's a short flight (2...

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South Pacific Economy Brisbane - Noumea

Helpful?
Thank Jock G
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Jock, Thank you for your message and feedback. We are delighted to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Brisbane - Noumea

Palmerston North, New Zealand
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed 13 April 2017 via mobile

Booked this flight a few weeks ago - Our flight was cancelled due to cyclone cook and we were notified the day before - great. We found out from Air New Zealand that the passengers are still booked on the flight because it will leave some undetermined time to be decided. We rang every four hours and we were told...

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South Pacific Economy Auckland - Noumea

Helpful?
Thank GordonMW
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear GordonMW, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us in light of Cyclone Cook. When natural disasters such as this one occur we notify our passengers as soon as there are any changes to their flights and we update...

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South Pacific Economy Auckland - Noumea

Level 5 Contributor
54 reviews
10 helpful votes
Reviewed 10 April 2017 via mobile

I booked my flight from Sydney to Nouméa via Aircalin (online) and was supposed to fly on Monday April 10 but saw that our flights from Nouméa to Ile des Pins was cancelled due to the Cyclone (Cook). So I looked it up a bit more and didn't feel comfortable flying to Nouméa from Sydney this morning (cyclone is due...

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South Pacific Economy Sydney - Noumea

Helpful?
Thank Flo A
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Flo A, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us in light of Cyclone Cook. Regrettably we do not currently offer a helpline that operates 24/7, but when natural disasters such as this one occur we notify our passengers...

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South Pacific Economy Sydney - Noumea

Guernsey, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed 26 March 2017 via mobile

We ere flying from Noumea to Sydney on March 10th and the airline changed the aircraft for this service. They therefore moved us from the direct flight that we had booked to a flight via Auckland. A 3 hour flight became 10.5 hours. They gave us no reason why we were chosen to be re-routed in spite of the fact...

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South Pacific Economy Noumea - Sydney

Helpful?
Thank Derek-LaCol
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Derek-LaCol, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us. We invite you to complete a refund request claim so that we can look into the matter further: http://au.aircalin.com/en/contact-form Kind regards, Aircalin

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South Pacific Economy Noumea - Sydney

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See travel tips for airlines
“to get better services need to pay extra for comfort zone, but all depends on choices”
babralaun66, 26 Jun 2017 | Read review
“I guess the product reminds me AF but surprisings SB is better nowadays, at least in terms of cabin crew friendliness.”
MAmoscow, 28 Sep 2016 | Read review
“None really”
Maioha, 3 Aug 2016 | Read review
“窓側の席で、海を見ましょう。あとは、とにかく寝ることです。”
ココTKGちゃん, 29 Jun 2017 | Read review
“Toujours arriver en avance pour éviter le surbooking”
carpediem98800, 18 Jun 2017 | Read review
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About Aircalin
A French airline based in New Caledonia, Aircalin (SB) operates from a hub at La Tontouta International Airport (NOU). Aircalin flies to a dozen destinations in Australia, Fiji, French Polynesia, Japan, New Zealand, South Korea, Vanuatu, and the Territory of the Wallis and Futuna Islands. The airline also has codeshare agreements with Air France, Air New Zealand, Air Tahiti Nui, Korean Air and Qantas. Its fleet consists of Airbus A320 and Airbus A330-200 planes configured with two cabins: Hibiscus Class, or Business Class, and Economy Class.

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