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Pegasus Airlines


3,265 reviews
Headquarters: Aeropark Yenisehir Mah. OsmanlI BulvarI No:11, Istanbul 34912 Turkey 011 90 888 228 1212 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,265 Reviews from our TripAdvisor Community

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3,265 reviews from our community

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Showing 1,136: English reviews
Kyrenia District, Cyprus
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed yesterday
NEW

Check in was a nightmare with check in staff telling us to pay an extra 25 dollars as we had sports equipment in our luggage, even though we were well within our 20kg allowance! They also refused to issue any receipts for the extra payment. On board the plane only added to the nightmare, the interior appeared to have been...

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International Economy Sharm El Sheikh - Istanbul

Helpful?
Thank Sandrapeter45
cuernavaca
Level 4 Contributor
28 reviews
1 helpful vote
Reviewed yesterday
NEW

A low cost company well organized and reliable, on time. In general a good service. I felt very safe.

International Economy Dubai - Zurich
Helpful?
Thank poesiedunord
Dorchester, United Kingdom
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW

Pegasus seems to be under pressure as far as check-ins are concerned so it was lucky we followed their instructions and got there 3 hours before the flight. I have yet to work out how they measure cabin luggage as some passengers seem to have cases that should be in the hold. Our travel agents had asked for assistance for...

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Europe Economy London - Nicosia

Helpful?
Thank brigorm
UK
Level 4 Contributor
45 reviews
29 helpful votes
Reviewed yesterday
NEW
via mobile

Nothing spectacular but then again nothing bad. Flights were on time although chaotic on the way back as gate was changed with no announcement. Plane back was old and anyone over 5’6 was doubled over as the leg room was very minimal. Would I fly them again? Yes, it was convenient for the part of Turkey I needed however it’s...

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Europe Economy London - Istanbul

Helpful?
Thank MJM01
Tirana, Albania
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed yesterday
NEW

u have to paid for everything. the plane was totally uncomfortable, we feel so much turbulence, even the weather was good.

Europe Economy Tirana - Ankara
Helpful?
Thank Desi_Borova
Middle East
Level 6 Contributor
97 reviews
36 helpful votes
Reviewed yesterday
NEW
via mobile

Get what you pay and more , my fav budget airlines for istanbul and europe trips ... I was never disappointed with any cancelation or delay

International Economy Beirut - Istanbul
Helpful?
Thank MJ B
Level 5 Contributor
54 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

The flight is more than 3 hours between Istanbul and Barcelona. However even water service is with charge, a small water bottle is EUR 1,50. No need to say the seats are super cramped, maximised to accept more customers. As a 6'1" (185 cm) tall person, I couldn't sleep a moment. Short flights and long haul flights should have a...

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Europe Economy Istanbul - Barcelona

Helpful?
Thank Davit A
Ikast, Denmark
Level 5 Contributor
47 reviews
16 helpful votes
Reviewed yesterday
NEW

This is really a low class airline company. There is no room for your feet, there is absolutely no service on the airplane. The flight was delayed when I went to Turkey. On the return flight, they had problems with an emergency door. We sat waiting on the aeroplane for 1 1/2 hour before they decided to move us to...

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Europe Economy Hamburg - Izmir

Helpful?
Thank Kronlykke
Haacht, Belgium
Level 6 Contributor
104 reviews
26 helpful votes
Reviewed yesterday
NEW

Low cost bringing you from A to B at a cheap price but everything else has to be paid (luggage, drinks, food, ...). Cabin crew has to sell constantly. Almost no time between two flights so cabin is poorly cleaned. We were lucky because all flights were on time. We checked in very early so we got two seats in...

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Europe Economy Brussels - Antalya

Helpful?
Thank Luc B
Kent UK
Level 6 Contributor
429 reviews
89 helpful votes
Reviewed yesterday
NEW

a basic service, which was very cheap. zero food or drink (unless purchased), minimal luggage allowance, basic aircraft with no entertainment usual basic uncomfortable seating arrived on time, so overall all is well

Europe Economy London - Istanbul
Helpful?
Thank PhillKentUK
See travel tips for airlines
“Try a different airline!!!!”
Sandrapeter45, 18 Sep 2018 | Read review
“Get to check-in early, take a book/papers/iPad or similar. Be prepared for crowded planes.”
brigorm, 18 Sep 2018 | Read review
“Pay a little extra and use another airline”
Kronlykke, 18 Sep 2018 | Read review
“check-in online for faster service”
norlenak, 18 Sep 2018 | Read review
“Avoid this low-cost airline - spend a little more and fly some decent company”
GoPlaces507331, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Pegasus Airlines
Turkish low-cost carrier Pegasus Airlines (PC) is headquartered in Istanbul and operates from hubs at Sabiha Gökçen International Airport (SAW) and Ataturk International Airport (IST). Adana Airport (ADA), Adnan Menderes Airport (ADB), Antalya Airport (AYT) and Esenboğa International Airport (ESB) are focus cities. Pegasus Airlines flies to about 100 destinations, including more than 30 points across Turkey. International destinations include airports in about 40 countries in the Middle East, Europe, Asia and Africa. The airline's fleet of 64 planes consists of Airbus A320-200 and Boeing 737-800 aircraft, with additional orders pending for Airbus A320neo and Airbus A321neo planes.
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