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Aer Lingus


7,653 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland 011 353 1890 800 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,653 Reviews from our TripAdvisor Community

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7,653 reviews from our community

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Showing 6,557: English reviews
Dublin, Ireland
Level 6 Contributor
136 reviews
111 helpful votes
Reviewed yesterday
NEW
via mobile

Excellent service from a very welcoming crew. Comfortable seats, reasonable food and efficient service. Left on time and arrived early, what more could you ask for?

Europe Economy Montpellier - Dublin
Helpful?
Thank Dublinlass
Philadelphia, Pennsylvania
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

On a 7 hour daytime light, I look for comfort and entertainment. The Aer Lingus fleet must be very very old because the seats were trully awful. Many of the seats actually were falling off - I noticed this as we were exiting the plane in Philly. I was in the back and noticed many seats half off or on...

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International Economy Dublin - Philadelphia

Helpful?
Thank cleary701
Sydney, Australia
Level 6 Contributor
132 reviews
52 helpful votes
Reviewed yesterday
NEW
via mobile

We took our flight on Aer lingus from Dublin to Rome, the flight was fine, it left a little late but arrived on time as scheduled there was no onboard entertainment and beverages or snacks only available at an extra cost much like most budget airlines, what was a little disappointing for us was the 20kg pp baggage allowance as...

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Europe Economy Dublin - Rome

Helpful?
Thank vpmuscat
Level 5 Contributor
64 reviews
16 helpful votes
Reviewed yesterday
NEW

Had 7pm flight to Shannon. After sitting on the plane for 5 hours, the flight was cancelled due to a mechanical problem on the engine. The ground personnel were totally disorganized, did not have hotels lined up. Had to take taxi to hotel one hour away. Told they couldn't reschedule our flight that night, would have to call back the...

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International Economy Boston - Shannon

Helpful?
Thank L W
Ville D'Avray, France
Level 3 Contributor
19 reviews
16 helpful votes
Reviewed yesterday
NEW

2 months without suitcase... Any compensation for the lost items and the delays.(for complaints irishtimes@bbcwatchdog) Despite numerous requests their world tracer web has not even been updated since July 31st (delayed bag!!!). How long will Aerlingus make my son wait ? If Aer Lingus doesn't know how to take care of customers , they should stop buying to provide service

International Economy Paris - San Francisco
Helpful?
Thank Annie D
Rockville Centre, New York
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The transatlantic flight to Shannon in a plane that clearly needs to be renovated (narrow seats, minimal leg space, cloth seats, paper headrest covers, out-of-order/smelly toilets) could have been overlooked for the great price. The return flight was a disaster. Our flight from Heathrow landed in Shannon at 11a and the doors were closing on our connecting flight to the...

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International Economy New York City - Shannon

Helpful?
Thank SusanneAFitPro
Dublin, Ireland
Level 5 Contributor
61 reviews
33 helpful votes
Reviewed yesterday
NEW

Every now and again I fly with Aer Lingus and I have always found the staff exceptional nice and helpful. They offer great value.

Europe Economy Dublin - Barcelona
Helpful?
Thank Kieransaga1
Springfield, Virginia
Level 3 Contributor
21 reviews
3 helpful votes
Reviewed yesterday
NEW

My experience in Business Class on this airline was mediocre at best. While most of the staff were pleasant and accommodating, the seats were not all that comfortable and the space was what I would consider to be more like economy plus. On our flight from Dublin to DC, the attendants were sleeping when I stood up to stretch. I...

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International Business Class Washington DC - Venice

Helpful?
Thank Renee F
Summerfield, North Carolina
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed yesterday
NEW

@AerLingus it's been over a week since I submitted claim and request for reimbursement (+$900) for out of pocket expenses due to your cancelled flight #134 on 9/11/18 BOS to SNN. Have not heard a thing from Aerlingus' Customer Service regarding the matter. #customerservice Flight #134 9/11/18 was held on ground for over 4 hours due to mechanical problem, once...

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International Economy Boston - Shannon

Helpful?
Thank Randy M
Ohio
Level 6 Contributor
229 reviews
56 helpful votes
Reviewed yesterday
NEW
via mobile

Arrived two hours before flight time. Sent me from check in desk to service desk. Told me my flight was to be delayed and I would not make my connection. I advised that was fine with me as my son lived in Boston and I could fly out of Boston the next day no problem. The service advisor then said...

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International Economy Dublin - Boston

Helpful?
Thank Mitchell F
See travel tips for airlines
“don't sit on the back row - little room, hardly reclines”
yolandew2014, 25 Sep 2018 | Read review
“A world's airlines with a low cost service”
88AnnieD, 25 Sep 2018 | Read review
“Choose priority boarding and look for deals for your luggage.”
lizmoody, 25 Sep 2018 | Read review
“Don't book with them”
LORRIE31, 25 Sep 2018 | Read review
“When traveling with a medical device be sure to read all their regulations well in advance.”
492frederickw, 24 Sep 2018 | Read review
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About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

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