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Aeroflot


10,802 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,802 Reviews from our TripAdvisor Community

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10,802 reviews from our community

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Showing 2,440: English reviews
Bucharest, Romania
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 2 days ago
NEW

One of the best flying experience we've ever had : we were feeling like walking on the clouds (no turbulent, no sudden movements of the plane, no problems what so ever at take-off or landing - one great pilot !). And maybe because two out of three members of the crew were boys everything was great - they were impeccable...

Date of travel: November 2018
More 
Russia Economy Bucharest - Moscow

Helpful?
Thank gheorghev844
Athens, Greece
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

I traveled with aeroflot last year to China and this year to Thailand.( from Athens through Moscow). I am very satisfied in general terms with them and especially regarding the value for money field. I felt safe throughout the flights also. They have new western airplanes for all the intern routes and their personnel is well trained.

Date of travel: December 2018
International Economy Athens - Bangkok
Helpful?
Thank Antonis-Gryparis
Parma, Italy
Level 6 Contributor
297 reviews
210 helpful votes
Reviewed 3 days ago
NEW

Well the flight was not bad, at least on time. The entertainment on bord is ok, the service not bad. The food terrible. Let's say this is not what you expected from a business class but the price was quite cheap compared to the other company. Moscow airport is one the worst in the world from my point of view...

Date of travel: November 2018
More 
International Business Class Moscow - Shanghai

Helpful?
1 Thank L0ll0A
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Used to be a decent airline. Disintegrated. The choice of food was 'chicken with rice' or 'chicken with couscous'. So called 'chicken' was a lump of processed meat. No free alcohol. I asked for two cans of beer - took 30 minutes and two visits to them to get the drinks. The price was 4 euro per a can. I...

Date of travel: November 2018
More 
Russia Economy London - Moscow

Helpful?
1 Thank Eugene A
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago
NEW

The flight was good, on time, amazing staff, good warm food for dinner and breakfast. Great entertainment system, however, the headphones didn´t work on both ears correctly. Seats were comfortable enough with custom headrest, leg space was enough for me and I am a tall 1.9m passenger who has always trouble to fit in a seat. A pleasure to fly...

Date of travel: August 2018
More 
International Economy Moscow - Ho Chi Minh City

Helpful?
1 Thank Juraj L
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 5 days ago
NEW
via mobile

I was apprehensive about This flight from Moscow to LA but Aeroflot exceeded my expectations. Staff were friendly, meals were great, entertainment and service was first class. Significantly better than any Qantas flight I've been on. Was more like an Emirates style of service. Do not hesitate to book an Aeroflot flight!

Date of travel: June 2018
International Economy Moscow - Los Angeles
Helpful?
Thank thecox321
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Food was pretty bad, even for airline food... frozen(!) lettuce, half warmed food, etc... It was a dry flight by the way, not even a beer. The price wasn't even much cheaper than Qatar, though still quite cheap, so I guess you get what you pay for.

Date of travel: November 2018
International Economy Brussels - Phuket
Helpful?
Thank bd00000
1 review
Reviewed 5 days ago
NEW

We had a scheduled flight, my partner and I from Phuket Int Airport to Moscow Russia, to catch a connecting flight then to our final destination Dublin. We landed in Moscow at 8pm missing our connecting flight which was taking off at 7.40pm. When we got off the aircraft and were directed to an information desk, which was already crowded...

Date of travel: December 2018
More 
International Economy Phuket - Dublin

Helpful?
Thank Faithlouise1997
1 review
1 helpful vote
Reviewed 6 days ago
NEW

Flight itself was fine, but in New York airport I found completely damaged dog cage, I don't know how dog survived this flight. Finally after 1!!! year of phone calls, mails and emails they still haven't payed anything. Customer service really don't care.

Date of travel: January 2018
International Economy Moscow - New York City
Helpful?
1 Thank Alexander V
Israel
Level 4 Contributor
35 reviews
17 helpful votes
Reviewed 1 week ago
NEW

Flew at November with my wife and my daughter. my daughter's age is almost 3 years old. The crew was very impatience to my kid, when they moved with the food/beverage cart. they talk to my kid to move with bad attitude. next to me were also a family with kids and the crew weren't nice to them as well....

Date of travel: November 2018
More 
International Economy Tel Aviv - New York City

Helpful?
Thank Machinehead28
See travel tips for airlines
“Do not fly with Aeroflot.”
800eugenea, 8 Dec 2018 | Read review
“never travel with a dog”
O1283BHalexanderv, 5 Dec 2018 | Read review
“Here's a tip. Find a better airline.”
rustyz32, 3 Dec 2018 | Read review
“Determine what you need for your flight vs the overall length. I would absolutely fly premium economy for a flight lasting 8 or more hours.”
livevanguy, 3 Dec 2018 | Read review
“never travel with this airline”
207nitinj, 1 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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