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Aeroflot


9,139 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,139 Reviews from our TripAdvisor Community

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9,139 reviews from our community

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Showing 1,901: English reviews
Prague, Czech Republic
Level 6 Contributor
143 reviews
63 helpful votes
Reviewed yesterday
NEW

I fly often to Russia. I now choose to fly with Aeroflot small snack and drinks included as is first piece of luggage. Much better than Czech airlines which I used to take. Flights on time. A pleasant experience.

Europe Economy Moscow - Prague
Helpful?
Thank estebandepraga
Fresno, California
1 review
Reviewed yesterday
NEW
via mobile

Worst airline I have ever been at. Their discrimination is no joke. Even a kid can tell they are discriminating between one person and another. They are not helpful and their stuff do whatever they want to do and they are terrible .

International Economy Los Angeles - Istanbul
Helpful?
Thank daniah1997
Zephyrhills, Florida
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Due to a missed connection, we were re-routed via Aeroflot to Moscow. The equipment was a new Airbus clean and beautifully decorated and the crew pleasant and attentive. The biggest surprise was the food service which was maybe the best ever on an airline. The captain and some of his crew.

Russia Economy Amsterdam - Moscow
Helpful?
Thank Joe C
1 review
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I don't understand how no one at this airport and airline can speak basic english. Terrible service i was 3 hours early to my flight. The line to get inside the airport 10 minutes. 1 hour and a half at the baggage drop off. Passport control was ridiculious so many police men and security and they just look at the...

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Europe Economy Moscow - Madrid

Helpful?
2 Thank Erick C
Suva, Fiji
Level 6 Contributor
919 reviews
238 helpful votes
Reviewed 2 days ago
NEW
via mobile

Exceeded my expectations. Much better than most airlines. Above all service is excellent. My host Krishtina on SU1702 was great. Despite two difficult customers around, she treated us to the best. Good food. Good wine. Even entertainment too.

Domestic Business Class Moscow - Vladivostok
Helpful?
Thank Nouzab F
Copenhagen, Denmark
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 2 days ago
NEW

I would never fly with Aeroflot again. The service in the flight is practically non -existing, which meant that the Russians on board just helped themselves in the kitchen. All in all people were acting like monkeys in a zoo, restrooms were disgusting the lay-over in Moscow extremely stressful, not to talk about the rude airport-staff.

International Premium Economy Bangkok - Copenhagen
Helpful?
1 Thank stagism
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW

Fine service in general. Snacks were tasty and for general taste. We almost lost the flight because all announcements were made in russian: not funny

Domestic Economy St. Petersburg - Kazan
Helpful?
Thank Pablo G
Brighton, United Kingdom
Level 6 Contributor
119 reviews
81 helpful votes
Reviewed 2 days ago
NEW

We flew Aeroflot from London to Moscow with a connecting flight to Sochi. Excellent service and a nice touch of a small chocolate in the style of a football with our meal (which was also very good). The inflight shopping catalogue was very extensive too. Our incoming flight from London was late but we were met by an Aeroflot customer...

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Russia Economy London - Moscow

Helpful?
Thank Heather M
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We had a bad journey ever due to the late of the flight. Then we had to change to two other flight and they also late... The result is from 15 hours flight as planned, it was extended to 24 hours flight :((((((( And we had a 2 year baby .... It was night mare...

International Economy Brussels - Hanoi
Helpful?
2 Thank Hoa H
Berlin, Germany
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Worst experience I ever had with an airline. They used measure tape to check my hand luggage and didn't let me pass because it was 1 cm too big. Also a laptop bag is not allowed like it's standard for every bigger airline. Would never fly again with them.

International Economy Shanghai - Moscow
Helpful?
1 Thank Miriam F
See travel tips for airlines
“Avoid this airline like the plague. They are criminals.”
pragmatist1, 14 Jul 2018 | Read review
“If you're not flying Business class definitely upgrade to premium economy on the 777.”
3522, 12 Jul 2018 | Read review
“Book with someone else”
travellight247, 11 Jul 2018 | Read review
“Try to shorten stay in connection, but leave time for border and custom checks”
577timurz, 9 Jul 2018 | Read review
“Eat before you board for a domestic flight inside of Russia”
jcook5, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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