We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aeroflot


4.5 of 5 stars
1,033 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 613
    Excellent
  • 280
    Very good
  • 90
    Average
  • 26
    Poor
  • 24
    Terrible
Economy class from Moscow to Havana

We flew economy during September 2015 from Moscow to Havana with Aeroflot. Surprisingly enough, the... read more

5 of 5 starsReviewed 6 days ago
Thefeinschmeckers
,
Israel
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,033 Reviews from our TripAdvisor Community

Write a Review

1,033 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Israel
Level Contributor
13 reviews
10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We flew economy during September 2015 from Moscow to Havana with Aeroflot. Surprisingly enough, the long flight was not that bad. We flew on board an Airbus A330-200. Nothing was out of the ordinary, but the small things made the difference from Aeroflot's economy class to economy class on other airlines we flew in the past. The service was very...

More 
International Economy Moscow - Havana

Helpful?
1 Thank Thefeinschmeckers
Israel
Level Contributor
13 reviews
10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We flew several months ago with Aeroflot from JFK to SVO in business class. The plane was an Airbus A330-300. The flight was long, but Aeroflot's attention to details just made it perfect. The service on board was extremely attentive. The flight crew was very polite, kind and pleasant. The plane was fairly new, or at least it seemed that...

More 
International Business Class New York City - Moscow

Helpful?
Thank Thefeinschmeckers
Las Vegas, Nevada
Level Contributor
3 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Used to fly with Aeroflot a lot. But my family lives in Ukraine, so unfortunately I stopped flying with Aeroflot because Aeroflot doesn't fly to Ukraine anymore( very sad), so it's easier to fly with other airlines. But all I remember is a good service

International Economy Hong Kong - Moscow
Helpful?
Thank Ariausa
Dubai, United Arab Emirates
Level Contributor
62 reviews
8 helpful votes
4 of 5 stars Reviewed 1 week ago

The airport was very good. Russian airports don't have smoking areas. The flight was pretty old without entertainment TV's. Service was good and was on time. Value for money.

International Economy Moscow - Dubai
Helpful?
Thank Pram74
Dubai, United Arab Emirates
Level Contributor
261 reviews
163 helpful votes
5 of 5 stars Reviewed 1 week ago

I believe that today, Aeroflot, is the best airline in Europe for service during the flight. The seats are large and comfortable business class. excellent service. Food and drink are just wonderful. No wonder that airline has been awarded the coveted 4-Star Airline Certification by SKYTRAX

Russia Business Class Paris - Moscow
Helpful?
1 Thank Vladimir M
Passaic, New Jersey
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Flights were on time (one arrived early), planes were clean, seats were comfortable, I liked the touch screen remote, and the external camera. Service was excellent, crew were friendly, responsive and professional.

International Business Class New York City - Moscow
Helpful?
Thank Mordechai B
Amalfi Coast, Italy
Level Contributor
11 reviews
6 helpful votes
4 of 5 stars Reviewed 1 week ago

Had to go last-minute and the price attracted me. Moreover I had to take my pet and their pet policy and rate was best out of 20 airlines. Super new Boeing 777 to Moscow. Standard comforts and service except the 4-5 times I had to call the reservation line, especially for the dog and other questions, were surprisingly kind, informed...

More 
International Economy Los Angeles - Rome

Helpful?
Thank Rob M
Level Contributor
49 reviews
9 helpful votes
4 of 5 stars Reviewed 1 week ago

Well done, Aeroflot! It was like we saved the best for the last leg of our trip. The Russian airline was smooth, clean, well maintained. Children were treated with fun packs while we were thrilled to get our own clean blankets and travel socks. In flight movies were current and expansive, meals were prompt and flavorful, staff members were dressed...

More 
International Economy Tel Aviv - Austin

Helpful?
Thank Leah G
St. Petersburg, Russia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Flying often with Aeroflot . Always Very friendly personal. Good meals, new aircrafts and safe flights ) recommend this company to everyone

Europe Economy St. Petersburg - Canton of Geneva
Helpful?
Thank dmln15
Tel Aviv, Israel
Level Contributor
16 reviews
5 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel very often between TLV and Moscow. Aeroflot is competing with Israeli El-Al on that route, and I must say - there's NO competition! Aeroflot is usually much cheaper, the fleet is much younger, the staff is friendlier, and the on-board entertainment center is way better (or at least it exists, something you can't say about many other fleets)....

More 
International Economy Tel Aviv - Moscow

Helpful?
Thank Tolik D
See travel tips for airlines
“Value for Money”
 of 5 stars Pram74, 23 Jul 2016 | Read review
“Blue ribbon travel from Russia, krasnaya!”
 of 5 stars leahg947, 21 Jul 2016 | Read review
“To\From TLV try to catch a flight with BOEING 777-300 (usually at night)!”
 of 5 stars Dehtiar, 18 Jul 2016 | Read review
“Use internet check-in for choosing seats, add email for flights updates”
 of 5 stars k0git, 17 Jul 2016 | Read review
“Either reduce the price or increase service”
 of 5 stars osipovak, 14 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2015, Aeroflot carried 26.1 million passengers (39.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

262 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (262)
Viewed
View from Window (47)
Viewed
Seat (13)
Viewed
Cabin (35)
Viewed
Food and Drink (76)
Viewed
Airport (28)
Viewed
Onboard Feature (21)
Viewed
Airline Lounge (9)
Viewed
Other (33)