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Aeroflot


4 of 5 bubbles
4,601 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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4,601 Reviews from our TripAdvisor Community

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4,601 reviews from our community

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Showing 747: English reviews
Topeka, Kansas
Level Contributor
6 reviews
1 helpful vote
4 of 5 bubbles Reviewed yesterday NEW

Solid all the way. First time on Aeroflot, but they were as good as any other airline out there and not very expensive. The entertainment system was average at best, and I didn't have the ability to plug in my headphones into their system. The buds they supply for audio weren't very good. But the airline was fine. I would...

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International Economy New York City - Moscow

Helpful?
Thank 115buster211
Geneva, Switzerland
Level Contributor
9 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Very nice experience, will fly them again when travelling to Japan. Excellent food and drinks, very nice cabin crew. When changing planes in Moscow, the gate was changed shortly before check-in, but no problem, because Aeroflot immediately sent me an SMS even before the gate changement was announced on the PA system.

International Business Class Tokyo - Canton of Geneva
Helpful?
1 Thank skipschaf
Athens, Greece
Level Contributor
9 reviews
2 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

We fly from Athens to Moscow from Moscow to Hong Kong and back with Aeroflot. The journey was very pleasant, we didnt have any delay and the employees was very helpful. The only bad thing was that they dont manage to have the menu for all the passengers. In both of the journeys they told us that the chicken has...

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Russia Economy Athens - Moscow

Helpful?
Thank CHRathens
Novi Sad, Serbia
Level Contributor
224 reviews
19 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Yesterday, I used again Aeroflot from Hong Kong to Moscow... Food and drinks were excellent... very very goood service...

International Premium Economy Hong Kong - Moscow
Helpful?
Thank Nenad C
More ▾
1 review
1 helpful vote
1 of 5 bubbles Reviewed 2 days ago NEW

Aeroflot lost my bad the very first day of my trip. It took 22 days until I got it back. Both sunglasses and iPad stolen fraom my bag. No compensation. Terrible customer service. Unfortunately. Do not fly Aeroflot!

International Economy Oslo - Havana
Helpful?
1 Thank Jens G
Gedera, Israel
Level Contributor
93 reviews
13 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

We were pleasantly surprised by the flight to and from Tokyo. On time, friendly crew, reasonable food, new airplanes and efficient check-in. Although the flights have been fully booked, the on-board service has been very efficient polite and personal. The only negative remark is regarding the transfer in Moscow. Very long lines and slow.

International Economy Tel Aviv - Tokyo
Helpful?
Thank Dan E
Level Contributor
25 reviews
4 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Just returned from our trip - Aeroflot made it as comfortable as possible. Economy class was great - safe plane, safe food, very friendly stuff. All flight there was feeling they would take good care of you. Thanks!

Europe Economy Moscow - Bucharest
Helpful?
1 Thank Svetlana L
Level Contributor
58 reviews
18 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Leg room was extremely small I was very tired and could not sleep All workers are crowded airplane with their baggage Bad experience

International Economy Moscow - Tashkent
Helpful?
1 Thank Jamshid A
Tel Aviv, Israel
Level Contributor
22 reviews
6 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

we flight to Tokyo via Moscow with our 1,5 y.o. baby. The Crew was so understandable and helpful! We really enjoyed the flights. They reserved good places with extra space and when they had extra seat, we took it for a sleep.

International Economy Tel Aviv - Tokyo
Helpful?
1 Thank Tony R
Tartu, Estonia
Level Contributor
42 reviews
8 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

First of all, all flights: Tallinn-Moscow, Moscow-New York, New York-Moscow, Moscow-Tallinn were on time. Service is really nice and very helpful. Meals are good. Pretty wide choice of the content in the In-Flight entertainment system. I should say, this airline became one of my favourites.

International Economy Tallinn - New York City
Helpful?
2 Thank Viktor B
See travel tips for airlines
“Bring your own snacks and be prepared to have average audio with in-flight entertainment system.”
115buster211, 27 Apr 2017 | Read review
“Do not think about anything, just use Aeroflot... :)”
615nenadc, 27 Apr 2017 | Read review
“Long distance flight? Book business vlass / 1st class ticket! Or don't fly Aeroflot at all!”
287jensg, 26 Apr 2017 | Read review
“Just be on time to the SVO airport - registration takes lots of time, so as passport control.”
, 25 Apr 2017 | Read review
“If you can upgrade to business, just do it!”
990tonyr, 23 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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