Aerolineas Argentinas
Headquarters: Av Rafael Obligado N/N T. 4 P 6, Aeroparque Jorge Newbery, Buenos Aires Argentina
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3.515,483 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Aerolineas Argentinas
Airline Alliance
SkyTeamAirline Summary
Aerolineas Argentinas (IATA: AR; ICAO: ARG) is Argentina's largest airline and its flag carrier. A member of the SkyTeam alliance, the airline flies to about 60 destinations across South America, as well as points in the Caribbean, North America and Europe. Aerolineas Argentinas has hubs at Buenos Aires' Aeroparque Jorge Newbery (AEP) and Ministro Pistarini International Airport (EZE). Its fleet consists of Airbus A330-200, Airbus A340-300, Boeing 737-700, Boeing 737-800, and Boeing 737 MAX 8 with two-cabin configurations: Economy Class and Club Condor. Aerolineas Argentinas operates a lounge, Salón Cóndor, in Terminal C of Ministro Pistarini International Airport, also known as Ezeiza International Airport.
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Cancun - Buenos Aires
International
We had two seats booked for this which were $715 USD each for a 9 hour flight. We got on the flight and notice immediately that the plane must have been 15+ years old. Sat down and neither screen seemed to work so told the hostess who said she’d look into it after take off. We reminded her again when they started food service (45mins into the flight). I followed up again a while after food service to give her more time (~1.5 hours) and was told I had been reset and there was nothing they could do… I asked what they were going to do about that since it was such a long flight and got a bewildered look back (yes, your job is to help customers?). Another air hostess said lots of people had this issue and all working screens were now taken. I asked to speak with the head hostess and we sent to the front of the plane to be told she was asleep. I was if there were any seats in business and was told that didn’t matter as I wouldn’t get moved there. A 9 hour day time flight with no entertainment system was horrible. Food was also pretty bad to be honest. Only bright spot was the check in guy was really nice. Terrible plane, service and airline. It was incredible just how little they all cared.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Buenos Aires - Rio de Janeiro
South America
Perhaps my 5th time on AA. I have yet to be on a flight, where the staff has even remotely kept passengers informed about delays, or what is going on. Staff are passive, unengaged and body language says, we hate being here and we don’t care about you. It is truly an irritating airline. The difference to Latham, who cover most of the same area is remarkable.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mendoza - Buenos Aires
Domestic
Our original flight, at 08:55am Nov 4th, was cancelled outright with less than 12 hours notice (~21:30 Nov 3rd). The flight was rescheduled >8 hours later to 3pm, with an added stop in the middle, getting us in >12 hours beyond originally scheduled. This flight was rescheduled a third time. Then, finally, canceled yet again and rescheduled a fourth time, which would've had us flying to a third destination, Cordoba, and then flying back to Mendoza, then finally to Buenos Aires well over 36 hours after originally scheduled. When we approached the gate agent around 2pm, she only offered to "try" to get us onto a flight the next day, November 5th, and she said she "couldn't guarantee it wouldn't get rescheduled." She offered us no alternate compensation and told us she was sorry, but this wasn't her fault; it was "the airline's fault for not paying our salaries." During this time, AA customer service would not respond to us for hours or days. All communication is copied in a folder attached. Because Aerolineas Argentina left us abandoned and without recourse, we were forced to purchase two alternate flights and a hotel at the last minute in the amount of $1,052.32. We still arrived at our destination 24 hours late, but well before AA told us they could get us there. This is without considering the immense inconvenience and distress caused during our Honeymoon.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Burgas - Sarasota
International
Terrible airline, terrible service. I purchased a changable refundable ticket from the official website of Argentina airline. Because of my itinerary change, I have to change the original ticket. Frustrating, the website did not support change or refund automatically. I had to book a new ticket, and follow the instrucion in the website to submit form for refunds of my original tickets. In the passed two years, I contact the airline's customer service many times via different channels (like facebook, what is app), and was given various execuses, but never had the refund issue solved.…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Santiago - Buenos Aires
South America
I was denied boarding pending proof of onward ticket (apparently a bizarre requirement of the airline, not the country), forcing me to in a rush immediately book an onward ticket with their US website out of Argentina for a second arbitrary date. After arrival I reconsidered travel dates and requested cancellation of the emergency ticket, within 24 hours per Aerolineas Argentina policy and the form on their website. I received a "contact you shortly" e-mail immediately, but 10 days later and nearing the second date have seen any cancellation or refund, and have not been contacted... ... and have only faced dead-ends and runarounds wasting inordinate time on the (very broken) WhatsApp text support and (fairly broken with hangups before finally reaching a human who was remarkably rude and unhelpful) their US support number. Given that at this point I have zero desire to fly with them in the future I finally gave up and requested the reversal of charges from my credit card provider instead.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JOSE C wrote a tip Sept 2024
"Don’t flight Argentina Airline ever. Pay more money in a different airline like America. Copa and so, you will be getting in Argentina safe"
Jeroen wrote a tip Aug 2024
"If you fly with this airline do not expect any service when it comes on refunding expenses you had to make by mistake on their side."
Henry H wrote a tip Apr 2024
"Don’t fly with this company , their policies are arbitrary, not fear to customers and they change their schedules, no warning give it."
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