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Aeromexico


3.5 of 5 bubbles
2,004 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,004 Reviews from our TripAdvisor Community

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2,004 reviews from our community

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Showing 549: English reviews
New York City, New York
Level Contributor
91 reviews
68 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

We asked flight attendants for wine during the flight. What guess? Flight crew members brought apple juice. We were puzzled why they brought apple juice to us. We had some slurp of the drinks and we realized that flight attendants poured and mixed vodka into apple juice. We suspected that they did not have any wine and decided to mix...

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USA Economy Mexico City - Washington DC

Helpful?
Thank BizVisitor
Brooklyn, New York
2 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Flying AeroMexico for the first time, I didn't know what to expect but I was pleasantly surprised with this airline. The staff was very friendly and professional. We were served a full breakfast on our flight down and a meal on our flight home. The planes were clean and relatively new. The flights were on time and relaxing.

Mexico Economy New York City - Cancun
Helpful?
Thank jjones2017
Central Mexico and Gulf Coast, Mexico
Level Contributor
6 reviews
2 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Don't fly with aeromexico most expensive airline in mexico Very uncomfortable The seat did not fully recline we couldn't see movies because doesn't work We ask for special meal and never brought. I called them and They didnt solve me anything

Mexico Business Class New York City - Mexico City
Helpful?
1 Thank Arins613
1 review
1 helpful vote
1 of 5 bubbles Reviewed 5 days ago NEW

My wife and I couldn't make our trip to Buenos Aires last year and Aeromexico issued us a credit. When I called their agents to get the rules, I was told that I had to call back before the one year anniversary of our purchase date, and that as long as I called before this date, we could use the...

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International Economy San Francisco - Buenos Aires

Helpful?
1 Thank Jeff Hwun Yee C
San Diego, California
Level Contributor
13 reviews
4 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

OK, I live in San Diego, CA, I do not speak Spanish. My Wife and I decide to spend 5 days in Mexico City and fly out of TJ through the CBX. From start to finish, easy as pie! I have always traveled extensively on a myriad of Airlines but never flew AeroMexico and was pleasantly surprised by the entire...

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Domestic Economy Tijuana - Mexico City

Helpful?
Thank depchf20
Ottawa, Canada
1 review
1 helpful vote
1 of 5 bubbles Reviewed 5 days ago NEW

Took my flight Nov.30, it is now Jan 17. Took them weeks to find out that my bag was with aeromexico in mexico city. Now they want, and i quote " you have to go to the airport to make the complain." I live in Canada, Im not going to go to mexico to make a complaint in order to...

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Canada Economy Mexico City - Toronto

Helpful?
1 Thank UpsetCustomer33
Apple Valley, California
Level Contributor
5 reviews
3 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

I will never fly them again, small seats, no leg room at all, They misplaced our luggage and the first 3 days of our vacation were ruined, and I am not getting any response from their customer service. We had to buy clothes and personal items at our hotel. When we finally got our cases they had ripped my husbands...

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Mexico Economy Los Angeles - Cancun

Helpful?
1 Thank nana2chase
Surrey, United Kingdom
Level Contributor
5 reviews
5 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

Gave advance warning via travel agent, who contacted the airline and confirmed it would be not a problem. Spoke to staff about my nut allergy, the information was not passed to the staff on the plane and the only food they were offering were peanuts! We had the option of getting off the flight, but another was not due out...

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Domestic Business Class Mexico City - Cancun

Helpful?
1 Thank Allergynutexpert999
Murfreesboro, Tennessee
2 reviews
2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

thanks, we had a group of 31 traveling from Mexico City to TGZ last Friday January 6th, the 4:30 flight. we connect from another air carrier in Mexico City. we struggled to get there on time. they were helpful and very gracious to help us out. Just wanted to say thanks to all the fine Aeromexico people. this is the...

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Domestic Economy Mexico City - Tuxtla Gutierrez

Helpful?
Thank steve8208
Dubai, United Arab Emirates
Level Contributor
22 reviews
7 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW

I'll just say I couldn't spend Christmas dinner with my family because they cancelled my flight that was supposed to depart at 6 am. 1st saying they were missing a cabin crew and then just saying it was weather, like get your story straight ! I had already spent the whole night at the airport because my previous flight was...

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Mexico Economy Dallas - Mexico City

Helpful?
1 Thank Miss_Gonzalez_S
See travel tips for airlines
“Do not fly on AeroMexico late night flight because of their possible troubles and problems”
 of 5 bubbles BizVisitor, 20 Jan 2017 | Read review
“Try to find a flight with interjet or volaris or other international airline”
 of 5 bubbles Arins613, 17 Jan 2017 | Read review
“They supply head sets for free and work just fine but I always like to bring my own.”
 of 5 bubbles depchf20, 17 Jan 2017 | Read review
“Let them know at checkin desk again and take extra medication, plus a mask to wear. Not ideal something better than nothing!”
 of 5 bubbles Allergynutexpert999, 17 Jan 2017 | Read review
“never do it”
 of 5 bubbles Miss_Gonzalez_S, 16 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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