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3.5 of 5 bubbles
2,081 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,081 Reviews from our TripAdvisor Community

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2,081 reviews from our community

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Showing 577: English reviews
Level Contributor
8 reviews
5 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

We found an awesome price to Cancun from New York and decided to buy these tickets. After reading reviews on here I was definitely regretting not spending a little extra to fly Delta or United. Wow was I wrong! Aeromexico is a million times better than those major airlines! Super nice and friendly, quick check in, and free movies and...

Mexico Economy New York City - Cancun

1 Thank Dan J
Dallas, Texas
Level Contributor
132 reviews
30 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Flew a charter with funjet... Was treated well, and would love to fly with them again. There were drinks, snacks etc....

Mexico Economy Dallas - Cancun
1 Thank MJM676
1 review
2 of 5 bubbles Reviewed 5 days ago NEW

The airline made an error and still charged be $265 to change my flight. I made a reservation by phone, because I couldn't figure out a way to book the premium economy seat online. They agent made a mistake and booked me on the wrong date and also never sent me a flight confirmation by email (turns out he got...

Mexico Economy New York City - Mexico City

Thank David H
Level Contributor
37 reviews
18 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

We flew to Mazatlan via Mexico City a few weeks ago...I had never flown the airline before...and I was surprised by many things....First...NO charges for my checked luggage (1 free in Economy)...MEALS FREE! and ALL DRINKS FREE....EAR BUDS FREE and ....I thought it was a time warp....This is a fabulous airline....all our flights and connections went smoothly. The staff were...

Mexico Economy Montreal - Mazatlan

1 Thank Pniknar
Paris, France
Level Contributor
28 reviews
15 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW

This is by far one of the mos nonchalant airlines in the world. They do not take off on time and the crew as world as the staff are ambivalent to your needs. They are not rude...they just don't care. If you need to make a connecting flight good luck because you are guaranteed to miss it. My story is...

International Economy New York City - Bogota

Thank EddieB11201
The Villages, Florida
Level Contributor
3 reviews
1 helpful vote
2 of 5 bubbles Reviewed 1 week ago

Our return trip from Mazatlan to Orlando, Florida started on Flight 243 from Mazatlan to Mexico City. Before we left the hotel, we checked the status of the flight and it said "On Time". When we arrived at the airport at 4 am there was fog. This delay I understand. At 9:00am the fog lifted and it was sunny and...

Domestic Economy Mazatlan - Mexico City

1 Thank Twiceis2964
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 1 week ago

We got an amazing deal on tickets, and had expectations aligned with price. I was beyond pleased with Aeromexico. Service was friendly, aircraft were new and clean, flights were ontime and our luggage arrived when we did on both ends. They serve complimentary meals/refreshments on longer flights. I will take AM again next chance I get!

International Economy Toronto - Guatemala City
Thank Alexis L
Merida, Mexico
Level Contributor
22 reviews
4 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Direct service from Merida to Miami is relatively new-1.5 hrs vs 8-18 hrs through Mexico City as alternative. Not requiring 4 hrs on a bus (& hotel stay) to Cancun w/its' crowded airport gives the line extra points. Splurging on business class due to illness (trips are medically related) is pleasant in Merida; nearly a necessity in MIA to avoid...

USA Business Class Merida - Miami

Thank haiku864
Level Contributor
21 reviews
8 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

My flight was canceled and we were rebooked Aeromexico. We had never flown with Aeromexico and did not know what to expect. We got an exit row seat that had tons of legroom. The plane seemed very new and had entertainment in each seat. We were able to watch movies and television shows for free. There was a huge selection...

USA Economy Cancun - New York City

Thank RJ D
Auckland, New Zealand
Level Contributor
116 reviews
49 helpful votes
5 of 5 bubbles Reviewed 1 week ago

This was a very pleasant flying experience. The crew was helpful and efficient and the snack was tasty. We arrived on time. The only problem was the rather frustrating experience at the check-in at Houston. We had to change terminals and it was a bit of a mission getting from one terminal to another. Also there seemed to be some...

Mexico Economy Houston - Mexico City

Thank juliejt
See travel tips for airlines
“The tip to those the best flight is to avoid Aeromexico at all costs”
 of 5 bubbles EddieB11201, 12 Feb 2017 | Read review
“Wear comfortable walking shoes and pack snacks for delays”
 of 5 bubbles Twiceis2964, 12 Feb 2017 | Read review
“Avoid layovers from Merida. 1 direct flight a day. Use website to reserve, put boarding pass on your cell.”
 of 5 bubbles haiku864, 11 Feb 2017 | Read review
“plan ahead you will know the deals are there one gets what they pay for”
 of 5 bubbles waytowayne, 3 Feb 2017 | Read review
“Dont book the ticket at all for the best experience.”
 of 5 bubbles terrycouture, 3 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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