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3.5 of 5 bubbles
1,733 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 441
  • 567
    Very good
  • 383
  • 160
  • 182
Mixed feelings about this airline

I flew Aeromexico on Amsterdam- Mexico City, Mexico City-Cancun and back routes. I honestly don't... read more

3 of 5 bubblesReviewed yesterday
The Hague, The Netherlands
via mobile
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,733 Reviews from our TripAdvisor Community

Write a Review

1,733 reviews from our community

Date | Rating
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English first
Chilliwack, Canada
Level Contributor
323 reviews
176 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Red-eye, but so nice. Price included bar service plus hot meal, in this case Breakfast on the way down and dinner on our return. Movies in backs of seats, fairly comfy, as per any schedule flight. So much better than Chater flight. No hassles, bags included with price. All good. Next time will check them first. Good job Aeromexican, and...

Mexico Economy Vancouver - Cancun

Thank CookyM-G
The Hague, The Netherlands
Level Contributor
11 reviews
1 helpful vote
3 of 5 bubbles Reviewed yesterday NEW via mobile

I flew Aeromexico on Amsterdam- Mexico City, Mexico City-Cancun and back routes. I honestly don't really know what to think of the airlines. I read a lot of bad stuff which I didn't experience myself. What I did experience is delays. On both Mexico City- Cancún as well as Cancun-Mexico City our flight was delayed by 1,5 hour. Might not...

International Economy Amsterdam - Cancun

Thank alexx171
Fullerton, California
Level Contributor
5 reviews
5 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Despite the Aeromexico website claiming that their planes for this routing had been upgraded, this was sadly not the case. Our planes were old, dirty and falling apart. The seat pitch and width was excruciatingly tight (to the point that I could not sit in my "AMPlus" upgraded aisle seat without raising the outside armrest because there wasn't enough space...

Mexico Economy Los Angeles - Cancun

Thank Traci S
1 review
4 of 5 bubbles Reviewed yesterday NEW

Our trip was a guy trip, fishing in Cabo San Lucas. I booked my flight on the suggestion of one of my travel companions, after we both searched for the best flights, both time and price. I searched mostly Canadian and U.S. airline since we live in Canada close to the boarder. The times and prices of those airlines were...

Mexico Economy Toronto - Los Cabos

Thank Hayu32
Level Contributor
5 reviews
2 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

We are frequent travelers, we were very surprised to find such a dependable airline. We travelled to Panama wit Aero Mexico this month and had a very pleasant flight. Check in was easy, workers were pleasant and helpful. We were delighted to get some good food on the plane compare to snacks and drinks on other airlines. They still give...

International Economy New York City - Panama City

Review collected in partnership with AeroMexico

Thank Danielle A
Tijuana, Mexico
Level Contributor
53 reviews
24 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Flew down to Leon, Mexico on Aeromexico airline, it was a small plane, two one seating, but it was enough, Im a big guy 6.5 and 300lbs. so i fitted just right. the prices were awsome if you buy two weeks in advance got the roundtrip for less than $180dlls. Service was very good, and there were on time leaving...

Domestic Economy Monterrey - Leon

Thank laredo2015
New York City, New York
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago

For a long flight from New York City to Mexico City then to Cabos it was very pleasant, hostess were great, also the food and entertainment

Mexico Economy New York City - Los Cabos
Thank Michael8812014
Cebu Island, Philippines
Level Contributor
76 reviews
118 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Aeromexico is my airline of choice. I'm always treated with respect and they actually feed me a meal, unlike the US airlines like American and United.

Mexico Economy San Francisco - Mexico City
Thank Richard D
Toronto, Canada
Level Contributor
52 reviews
23 helpful votes
4 of 5 bubbles Reviewed 1 week ago

I had no issue from boarding to landing . I was served snacks which was ok. Staff was very helpful at all locations I had question regarding the Cuban custom declaration form as the wording in Spanish and English were asking for 2 different things.The flight attendant were kind enough to explain it to me Price was very affordable and...

Caribbean Economy Cancun - Havana

Thank Lillonvoy
Level Contributor
11 reviews
21 helpful votes
4 of 5 bubbles Reviewed 1 week ago

What a difference! We usually fly a Canadian airline to Mexico, each flight requires you pay for headphones, tablets and almost everything else you want during your flight. Our Flight with aero mexico included, Blanket (Really a blanket! Sealed in Plastic) headphones (Sealed in Plastic) free TV and movies and a hot breakfast... all without pulling our my CC. Seamless...

Mexico Economy Vancouver - Merida

Thank pandkandd
See travel tips for airlines
“get the seats in the emergency exits they have more legroom.”
 of 5 bubbles laredo2015, 18 Oct 2016 | Read review
“Avoid this airline. It's very simple.”
 of 5 bubbles H7335AFbillw, 14 Oct 2016 | Read review
“Avoid peak hour travel if possible”
 of 5 bubbles DennisJA, 8 Oct 2016 | Read review
“Check in online, you still will have to queue but at least you would be able to chose your seat as early as possible.”
 of 5 bubbles TzctlpcLondon_UK, 7 Oct 2016 | Read review
“Don't use this airline”
 of 5 bubbles NaomiO326, 2 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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