We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aeromexico


3.5 of 5 stars
1,273 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 318
    Excellent
  • 442
    Very good
  • 277
    Average
  • 111
    Poor
  • 125
    Terrible
First time AM a positive experience

I am airline staff for a US carrier and impressed with AM . I like how they have signs and you line... read more

4 of 5 starsReviewed 3 days ago
lsavaresse
,
Tucson, Arizona
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,273 Reviews from our TripAdvisor Community

Write a Review

1,273 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Toronto, Canada
Level Contributor
25 reviews
52 helpful votes
5 of 5 stars Reviewed yesterday NEW

Easily the best airline in North America right now, hands down. The HR departments in the satellite locations are incredible. Both flights I was the trouble, and both flights they came up with intuitive and ingenious solutions for my problems. They even came up with a new wrapping system for my foam mattress that was definitely needed for my hip....

More 
International Economy Toronto - Medellin

Helpful?
Thank w0rldwise__traveller
Tucson, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

I am airline staff for a US carrier and impressed with AM . I like how they have signs and you line up behind your group number to board .. not like our gate chaos with announcing groups . MEX has excellent customer service desk . Flew domestic 3 hr flt and got lucky on return in flt entertainment with...

More 
Domestic Economy Hermosillo - Mexico City

Helpful?
Thank lsavaresse
Level Contributor
72 reviews
19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Sometimes you will go on a beautifull brend new plane, but this time we had an old one...so even if they say they are getting the newest technology and greatest planes... Not all of them are. The check n was very good, easy, attentive, nice smily lady. Boarding was good too. Food is never good in airplanes but this was...

More 
USA Economy Cancun - New York City

Helpful?
Thank CDM81
Level Contributor
61 reviews
11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Aeroméxico has a very fast boarding process and they are flexible if you need to catch an early flight. The service is good for the short flight. To travel in Mexico is one of the best airlines, with many connections to different cities and counties.

Domestic Economy Mexico City - Monterrey
Helpful?
Thank Adriana B
Cream Ridge, New Jersey
Level Contributor
105 reviews
45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had booked a vacation through a agency and the flights were with Aeromexico. Having never flown them before I was anxious. I can honestly say we were pleasantly surprised by the service and planes. The check in quick and efficient. They are a stickler for excess weight in baggage. We had to transfer items between bags on both legs...

More 
Mexico Economy New York City - Cancun

Helpful?
Thank traveldoc27
Long Island, New York
Level Contributor
10 reviews
6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Flight was on time. Checkin was fast. You get to bring one bag and one carry on at no additional charge.

Mexico Economy New York City - Cancun
Helpful?
Thank Bentman007
Brazil
Level Contributor
408 reviews
168 helpful votes
4 of 5 stars Reviewed 1 week ago

Nothing to complain about Aeromexico, even though they need to speed-up their fleet up-grade. The problem is connecting through Mexico City's Int airport. Huge lines at immigration and after an hour the luggage is still not available. Be aware, if connecting here, plan at least 3 hours.

International Business Class Sao Paulo - Mexico City
Helpful?
1 Thank BrazilAca
Ciudad Juarez, Mexico
2 of 5 stars Reviewed 1 week ago

In General very Poor Service and Always Delayed for various different reasons. In this particular, the Air Conditioning broke down. The plan was about to take off and cancelled the flight

Domestic Business Class Leon - Ciudad Juarez
Helpful?
Thank missdaredevil
Level Contributor
81 reviews
25 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been flying with Aeromexico for a long time. They offer some great flights from Mexico City to Tokyo, Madrid, London and NY. We have always had great experiences with the international flights coming our of Mexico City, even though at least 50% of the time they get delayed, they airport seriously need some new infrastructure, but that`s neither...

More 
International Economy Monterrey - London

Helpful?
Thank Cyngtz
California/San Luis Obispo
Level Contributor
26 reviews
16 helpful votes
3 of 5 stars Reviewed 1 week ago

Had various problems in the past with this airline, but this time it's necessary to say what those same problems continue to be and ultimately what one should do to avoid flight headaches. The following involves flights: Aeromexico 429,107, 784, 448 for the first part of August, 2016 with its associated problems. CON: - Flight delays due to failure of...

More 
Mexico Economy Los Angeles - Cancun

Helpful?
1 Thank WhyAmIStillworking
See travel tips for airlines
“Get to the ticket counter either early or late. It helps with seats and any issues you might have.”
 of 5 stars w0rldwise__traveller, 23 Aug 2016 | Read review
“If departing from MEX even for domestic flights allow more time”
 of 5 stars lsavaresse, 21 Aug 2016 | Read review
“If on a budget and have time on your hands then this airline will work for you.”
 of 5 stars WhyAmIStillworking, 12 Aug 2016 | Read review
“Become a loyal frequent flier”
 of 5 stars Rickeys-Travels, 11 Aug 2016 | Read review
“Use any other airline. They are just as bad but cheaper”
 of 5 stars raulvc, 11 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

165 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (165)
Viewed
View from Window (37)
Viewed
Cabin (17)
Viewed
Seat (26)
Viewed
Airport (24)
Viewed
Food and Drink (8)
Viewed
Onboard Feature (4)
Viewed
Airline Lounge (2)
Viewed
Other (47)