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Air Austral


4 of 5 bubbles
330 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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330 Reviews from our TripAdvisor Community

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330 reviews from our community

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Showing 27: English reviews
Johannesburg, South Africa
Level Contributor
96 reviews
26 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Enjoyable experience and good service. Definitely the most generous airline I've experienced when it comes to meals. Will definitely fly with them again.

Africa Economy Johannesburg - Saint-Denis
Helpful?
2 Thank Des1963
London, United Kingdom
2 reviews
1 helpful vote
1 of 5 bubbles Reviewed 23 January 2017 via mobile

I was flying from Nosy Be via Reunion to Paris. The Paris flight was cancelled and I was put up in Reunion. So far, ok. As the next day Paris flight arrived 6 hour earlier, Air Austral promised hotel accommodation overnight in Paris. Not honoured by staff in Paris. Also after claiming compensation for the delay, Air Austral has acknowledged...

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International Economy Nosy Be - Paris

Helpful?
1 Thank Mark I
Sandton, South Africa
Level Contributor
52 reviews
6 helpful votes
4 of 5 bubbles Reviewed 8 January 2017 via mobile

Flew from JHB to Saint-Denis Reunion. Enough leg room for my husband (1.96m). Never had better inflight food than on Air-Austral. Salmon starter and well prepared chicken dishes for mains. Enough water and other drinks available. A nice hot towel before food is served as well. Keep up the good service.

Africa Economy Johannesburg - Saint-Denis
Helpful?
1 Thank elmien2
Johannesburg, South Africa
2 reviews
2 helpful votes
1 of 5 bubbles Reviewed 6 January 2017

My Fiance and I booked a return flight from Johannesburg to Mauritius with Air Austral. Just as everyone was getting ready to board we were told that the plane is experiencing technical difficulties and a part needs to be replaced. We were told to wait for an hour for an update. After waiting for an hour and a half we...

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Africa Economy Johannesburg - Mahebourg

Helpful?
2 Thank tarynchampion
Johannesburg, South Africa
Level Contributor
88 reviews
45 helpful votes
4 of 5 bubbles Reviewed 28 December 2016

A four hour flight each way and both legs were pleasant. Service was good. Food was amazingly edible, even the bread rolls ! The starter was a generous portion of smoked salmon with capers for garnish. Main course was tender chicken. Dessert was apple crumble and 2 mini chocolates. Flight was on time and overall a rare chance to recommend...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
2 Thank MorphetN
Level Contributor
3 reviews
1 helpful vote
2 of 5 bubbles Reviewed 24 October 2016

Delayed for seven hours (from7pm to 3 in the morning).Kept in the boarding space without knowing what was going on!Had a miserable snack after several hours.When boarding the plane,we found that the club and business class was empty:the passengers had been re routed!but we(the economy ones...)were packed at the rear of the plane.Back home we had to struggle for several...

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International Economy Paris - Saint-Denis

Helpful?
1 Thank jean-jacques b
Ficksburg, Free State, South Africa
Level Contributor
13 reviews
11 helpful votes
5 of 5 bubbles Reviewed 13 October 2016

Take off and landing was on time.Pleasant cabin crew. Best menu of all air lines I have flown. Enough leg room.

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank 9090902014
Level Contributor
7 reviews
1 helpful vote
4 of 5 bubbles Reviewed 10 October 2016

After a long layover at the airport (didn't see the time go by thank to the wifi & Dodo Beer :) boarding the flight was naturally the next best thing! However, if not for the 1 courteous crew which was on board, being attentive and very customer oriented. The flight could have been much less enjoyable! With a cold meal...

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Africa Economy Saint-Denis - Victoria

Helpful?
Thank Derrick M
Johannesburg, Gauteng, South Africa
Level Contributor
3 reviews
3 helpful votes
5 of 5 bubbles Reviewed 28 September 2016

Air Austral is a unique airline in some respect. Although a relatively unknown and small airline, the service they offer is excellent. The flight was well managed and thew staff in their Johannesburg office were exceptionally helpful.The in flight food was superior and the cabin crew very helpful

Africa Economy Johannesburg - Saint-Denis
Helpful?
1 Thank Tim H
Western Cape, South Africa
2 reviews
4 of 5 bubbles Reviewed 28 September 2016

Having flown with Air Austral previously we were very exited about the lunch to be served on our trip from Johannesburg to Reunion - not a disappointment - a great spread. Well worth it not to have had a breakfast at the airport. Also exited about the breakfast on our return to Johannesburg we could not wait for the breakfast...

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Africa Economy Saint-Denis - Johannesburg

Helpful?
Thank chrismin2016
See travel tips for airlines
“If your use to a warm meal for dinner... Get one before boarding! + Bring your own entertainment”
 of 5 bubbles derrickm104, 9 Oct 2016 | Read review
“As the flights arrive late and return early, a hotel in St Denis area is advisable to start with”
 of 5 bubbles TimH274, 27 Sep 2016 | Read review
“Check the specials for flights to Reunion - otherwise it is expensive. Be prepared that you will experience bad English or no English.”
 of 5 bubbles chrismin2016, 27 Sep 2016 | Read review
“Book early via internet for best prices”
 of 5 bubbles dolphinfly2014, 27 Sep 2016 | Read review
“the food was excellent and the wines in economy”
 of 5 bubbles mje0250400, 5 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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