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Air Austral


4 of 5 stars
55 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 17
    Excellent
  • 25
    Very good
  • 6
    Average
  • 6
    Poor
  • 1
    Terrible
Simple Full Service Airline

Good Simple Airline. Was on time. Announcements in French predominantly as the airline is based out... read more

4 of 5 starsReviewed 4 weeks ago
Rajesh C
Rating summary
  • 3 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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55 Reviews from our TripAdvisor Community

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55 reviews from our community

Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Kempton Park, South Africa
Level Contributor
27 reviews
5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On return from Reunion to Mauritius, we hit turbulence and nothing was said by the pilots, it was the most scary flight I've been on, otherwise service is good for a short hop.

Africa Economy Saint-Denis - Mahebourg
Helpful?
Thank GarySib
Level Contributor
20 reviews
4 of 5 stars Reviewed 4 weeks ago

Good Simple Airline. Was on time. Announcements in French predominantly as the airline is based out of Reunion Islands. Flies just once a week from India which suited just fine for my Bangkok trip. Food was ok although predominantly Non-Veg only. Airline staff were friendly. Will fly again. The big plus was the timing which is so much suitable for...

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Southeast Asia Economy Chennai (Madras) - Bangkok

Helpful?
Thank Rajesh C
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

Rattletrap aircraft. Smelly food and smelly people (coughing, sneezing tour group). All amounted to an unpleasant experience. Cannot recommend it.

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Christine S
Port Elizabeth, South Africa
Level Contributor
25 reviews
1 helpful vote
4 of 5 stars Reviewed 19 June 2016

good airline . the seat are very comfortable for economy class and the food is much better than the average airlines. like everything else from the island, the mastery of english language could do with some ( a lot of) improvement .

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank philippe D
Gaborone, Botswana
Level Contributor
33 reviews
6 helpful votes
3 of 5 stars Reviewed 18 May 2016

Ground staff very helpful. Very good premium economy and food was excellent. Service onboard was rather average if not below. Cabin very hot during the night. Not easy to figure out where to get your boarding card when in transit in CDG Paris - some info about this would be very helpful before you travel.

International Premium Economy Paris - Saint-Pierre
Helpful?
Thank PEB61
Pretoria, South Africa
Level Contributor
25 reviews
12 helpful votes
5 of 5 stars Reviewed 24 March 2016

The only direct flights between SA and Reunion is with them and it was such a pleasure. I love the brawl and battle of having food on a plane. SUCH FUN :) Theirs are very elaborate. I did not like their white wine though. On the return flight we were upgraded to the business class. So we were behind the...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank JanenWilhelm
Tourves, France
Level Contributor
74 reviews
26 helpful votes
4 of 5 stars Reviewed 13 February 2016

To fly to La Reunion should it be hard to find a company so efficient and with such a good value/money. Once there you have a lot of possibilties to fly nearly everywhre in the Indian Ocean and some destinations further away. Flightshedules are respected and in case of problem ( rare) they will propose you good alternatives.Service on bord...

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International Economy Paris - Saint-Denis

Helpful?
Thank bacchus1945
See travel tips for airlines
“Timing is a big advantage”
 of 5 stars 735rajeshc, 22 Jun 2016 | Read review
“Don't accept seats at the rear of the aircraft near the galley and toilets.”
 of 5 stars X4694TKchristines, 22 Jun 2016 | Read review
“Ask for a seat on the side - to avoid sitting in the middle section”
 of 5 stars PEB61, 17 May 2016 | Read review
“adhérer au programme Capricorne -”
 of 5 stars merjean, 17 Jul 2016 | Read review
“ne pas oubier de souscrire le programme de fidélité Capricorne”
 of 5 stars jean-maxime06, 13 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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