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Air China


3,088 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,088 Reviews from our TripAdvisor Community

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3,088 reviews from our community

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Showing 1,546: English reviews
Level 3 Contributor
12 reviews
Reviewed today
NEW

we were returning to our daughters country of birth and booked Premium Economy Dublin to Beijing, Air France about 11 months before departure. All our flights going and returning were cancelled due to a stike with Air France!!!! We were lucky to be accomodated by other airlines at short notice but lost our Premium Economy class and got Economy. We...

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International Economy Beijing - Paris

Helpful?
Thank nora d
London
Level 5 Contributor
7 reviews
29 helpful votes
Reviewed yesterday
NEW

Was expecting to return to LHR from PEK on a B777, but this was changed to an A330-200 (A332). One of the older planes. Seats were wider than what has become normal in economy and were in a 2-4-2 but the leg room was a little tighter than the more modern A333 we had flown out in. On the other...

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International Economy Tokyo - London

Helpful?
Thank yotramas
Level 6 Contributor
132 reviews
24 helpful votes
Reviewed yesterday
NEW

We fly with Air China quite often when we travel to China. Reasonable stand of service, comfort, and service. If you enjoy a few drinks during your flight don't expect the same choice as companies like Singapore Airlines or Qantas as there are no spirits available as they only serve beer & wine & even that is normally only when...

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International Economy Sydney - Shanghai

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Thank 54Aussie
Exeter
Level 6 Contributor
122 reviews
77 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew from Heathrow to Tokyo via Beijing. We had 1 1/2 stop going out and 4 1/2 on the way back. We left on time- arrived on time and had good leg room. Service was good. The meals were good too. The temperature in the first flight was a bit hot- to the point is was too hot to...

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International Economy London - Tokyo

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Thank dodo2761
Brattleboro, Vermont
Level 6 Contributor
210 reviews
59 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was concerned because this flight was so inexpensive and our layover in Beijing had about a 2% chance of making it. I have to say, it seemed like the people at Air Chine shared our concerns and really made an effort to make it work. The return flight as well, they made every effort to make it work for...

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International Economy Newark - Jakarta

Helpful?
Thank Ian D
Cornwall, United Kingdom
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 3 days ago
NEW

We flew Air China from London to Auckland and wondered why this airline had so many bad reviews. We had a last minute hiccup a couple of weeks before the flight with a passport name change, the staff we dealt with at the European customer service centre were really helpful and our problem was resolved quickly, (thank you Inna and...

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International Economy London - Auckland

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Thank mydevah99
Melbourne, Australia
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed 3 days ago
NEW

Vegan meal was good both ways although on departing flight I was told I didn't have a special meal (she then found it and gave it to me but didn't apologise - not to worry as long as I had the meal!). Staff helped a little (gave us napkins!) when we had a sick child due to lots of turbulance....

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International Economy Melbourne - Shanghai

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Thank StepandMel
Bristol, United Kingdom
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 3 days ago
NEW

As I'm over 6ft, flying premium is necessary, air China business fare was excellent (around GBP2,000) for return from London to Auckland so excellent value for effectively 4 long haul flights. Service was efficient, however crew grasp of English could be improved to improve communication., however met any requests with courtesy and very polite. Seat comfort good - lay flat...

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International Business Class London - Auckland

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Thank BB351967
1 review
1 helpful vote
Reviewed 4 days ago
NEW

We had a round-trip flight with Air China, Frankfurt-Beijing-Osaka and back. Cabin crew was rude and impolite in both ways, headphone adapter was broken (also both ways!), I could not watch any movies on board. Toilet was terribly dirty. Airport staff/security's (transfer control) behavior is unacceptable in Beijing, people have been handled like animals, full of chaos! On the way...

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International Economy Frankfurt - Osaka

Helpful?
1 Thank Dóri S
New York City, New York
Level 6 Contributor
205 reviews
77 helpful votes
Reviewed 5 days ago
NEW

It was an on-time flight, decent and comfortable. No issues and a nice ride to PEK. The food was not so good, but it was a nice price.

International Economy Newark - Beijing
Helpful?
Thank lreyes
See travel tips for airlines
“Leave plenty of time for transit at PEK. I recommend a 3 hour minimum.”
yotramas, 21 Apr 2018 | Read review
“Ensure you check in online to avoid the long queue”
54Aussie, 21 Apr 2018 | Read review
“Often get turbulance over the Phillipines due to smaller plane. Pack a change of clothes for children as airsickness is likely.”
StepandMel, 19 Apr 2018 | Read review
“None so far but ifnI think of any additional tip, I will add later”
SMH739, 17 Apr 2018 | Read review
“Book directly with Air China, check in online if you can, get to JFK 4 hours early.”
JimWa_13, 16 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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