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Air France


18,882 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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18,882 Reviews from our TripAdvisor Community

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18,882 reviews from our community

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Showing 6,089: English reviews
Lima, Peru
Level 6 Contributor
111 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

On June 27, we took the AF 1800 flight from Paris to Madrid and our baggage did not arrive in the plane, apparently for a worker strike. The next day we went to the airport and the suitcases of ten of the 35 passengers of the same flight did not arrive. Our luggage took four days to arrive to our...

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Europe Economy Paris - Madrid

Helpful?
Thank Guido C
San Francisco, California
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

My international flight was cancelled less than 24 hours before departure with no explanation or re-booking. I had to pay international phone rates to call air france to get re-booked. My direct flight turned into a layover, and I ended up returning home 6 hours later than my original scheduled time. Will not fly ever again.

International Economy Paris - Chicago
Helpful?
Thank scsulliv
New York
Level 6 Contributor
310 reviews
104 helpful votes
Reviewed yesterday
NEW

This was a BAD way to end what was a wonderful trip down the Danube River and extended stay in Budapest. Our flight from Budapest to Paris was late taking off. It was less than 2 hours, but considering we needed to catch an Air France fit from Paris to JFK, it was quite stressful. In addition, they insisted we...

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Europe Economy Budapest - Paris

Helpful?
Thank SuzieQ044
Healdsburg, California
Level 6 Contributor
197 reviews
101 helpful votes
Reviewed yesterday
NEW

We use the round trip flights 83 and 84 for direct flight from SFO to CDG and back routinely. Usually no delays and very good service. Timing leaving at 3PM and getting in to CDG at 10AM, then a really easy 10AM return flight is great. Attention in business class is both professional and personal. Personal space and comfort on...

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International Business Class San Francisco - Paris

Helpful?
Thank Robin F
Washington DC, District of Columbia
Level 6 Contributor
252 reviews
38 helpful votes
Reviewed yesterday
NEW

Great lounge in Charles DeGaulle. The first row in business class is the most private. on the A380 . Pick the seats on the left hand side away from the restroom. BEWARE of ALL the strikes. Boarding is difficult since no separate business class line and the Sky Priority people usually in coach are not the kindest since they need...

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International Business Class Washington DC - Paris

Helpful?
Thank Brellie
Zurich, Switzerland
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

I found a good offer on the Air France App and booked my trip to Singapore from Zurich with Air France. The recent strikes were quite concerning to me, but luckily none of my flights were concerned, so I had a very smooth experience with Air France. My journey began with the chauffeur picking me up at my apartment and...

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International First Class Zurich - Singapore

Helpful?
Thank Moser91
Newport News, Virginia
Level 6 Contributor
672 reviews
404 helpful votes
Reviewed 2 days ago
NEW

We flew to/from France on Air France. The gate personnel working the flights in the US were fine. However, the personnel in Paris are a totally different story! They could care less if they help you find your gate, check in or tag your luggage. Speaking of which, on the trip home, our luggage was "delayed" and didn't make it...

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International Economy Norfolk - Paris

Helpful?
Thank virginian9
Aberdeen, United Kingdom
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 days ago
NEW

For being such a large airline the onboard breakfast u get is hardly worth having as it was a cookie outwards and a bun inbound, the seats were comfortable enough but unhappy that I had to pay for luggage especially when ur going on holiday

Europe Economy Edinburgh - Paris
Helpful?
Thank Alex F
Boston, Massachusetts
Level 6 Contributor
103 reviews
107 helpful votes
Reviewed 2 days ago
NEW

An hour and a half into the flight, the pilot announced they were turning around and heading back to Boston for an unspecified mechanical problem. We sat on the tarmac for three hours while the problem was debated/fixed. We took off again and landed 6 hours after the scheduled time. OK, problems happen and safety is most important. Everyone on...

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International Premium Economy Boston - Paris

Helpful?
Thank travelingman826
Orleans, France
Level 6 Contributor
190 reviews
21 helpful votes
Reviewed 2 days ago
NEW

Despite of efforts done , the company offers poors diner or lunch ...variety is missing , same thing to eat after 15 days ! Un acceptable ....On the first flight to go to Punta Cana the team delivered "fake news" about visas that are supressed now ,that's my travel agency told me before to get there . However the team...

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International Economy Punta Cana - Paris

Helpful?
Thank Alain P
See travel tips for airlines
“If you can always fly direct!”
SuzieQ044, 17 Jun 2018 | Read review
“Schedule T/W/Th travel and avoid bulkhead in business class.”
RobinF873, 17 Jun 2018 | Read review
“First row not near restroom in business class”
Brellie, 17 Jun 2018 | Read review
“Safe your money for a First Class trip with Air France it's definitely worth the money!”
Moser91, 17 Jun 2018 | Read review
“Avoid Air France”
travelingman826, 16 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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