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Air France


10,140 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,140 Reviews from our TripAdvisor Community

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10,140 reviews from our community

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Showing 3,182: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Nice Airline and nice crew with a variety of snack.Bags were somewhat beatup but its not too bad,Anyway,i had a aisle seat and was very roomy and it was also pretty nice temprature,the fleet is new and some old planes but they are fairly new planes...Bad Timing though

International Premium Economy Cairo - Paris
Helpful?
Thank Ahmed T
2 reviews
Reviewed yesterday
NEW

After a long time and being French, I decided to give a chance to Air France as I had previous bad experience with them many years ago. Unfortunately, this has been a disaster, they RUINED our vacation. We came to Paris for 5 days, for the 60th birthday of my mother in law on direct flight from Dubai. Air France...

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International Economy Dubai - Paris

Helpful?
Thank Yoann G
Minneapolis, Minnesota
Level 4 Contributor
16 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I've flown Air France several times over the past 3 years and have been moderately happy in the past. But my most recent flight with them left me wishing I had booked with Delta instead. International flights are never great when you're stuck in economy, but Air France somehow was able to make it worse. First of all, the only...

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International Economy Paris - Minneapolis

Helpful?
Thank Karin H
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Through a booking via Klm, we found ourselves using Air france for the first time in years,....and for the last we hope! The equipment was just outdated, smelly over used seats cover, a 19th century's moody touchscreen, unfriendly as possible user interface, not to mention the poor choice of features, I even had to tape my headphones because the plug...

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International Economy Paris - Bangkok

Helpful?
Thank Couëtoux J
Bogota, Colombia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

We bougth a ticket by a website for a cheap rate , the never told me i have to Pay by baggage...only in the Counter i was notify😡

Europe Economy Paris - Madrid
Helpful?
Thank amc2016
Liverpool
Level 4 Contributor
28 reviews
21 helpful votes
Reviewed 4 days ago
NEW

We were not seated together and noticed several other passengers in the same position, also unhappy. Customer service staff were completely unhelpful at the airport and refused to do anything. The same response came from the cabin crew and we were forced to request other passengers to change seats, something that we should not have to do. Food was laughable...

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Europe Economy Manchester - Paris

Helpful?
Thank Worldhopper8
Stuttgart, Germany
Level 5 Contributor
93 reviews
9 helpful votes
Reviewed 4 days ago
NEW

Air France is living up to its lousy reputation. One particulary rude flight attendant. Forget about the meals.

International Economy New York City - Paris
Helpful?
1 Thank BRDRER
Frankfurt, Germany
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 4 days ago
NEW
via mobile

Flight got delayed, no apology, no explanation nothing. On the flight back they made us give up our luggage although we explained that we are in a hurry and trying to catch a train afterwards (after us a couple was allowed to keep their luggage). Also flight attendants were very rude und impolite. It was everything but a pleasure flying...

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Europe Economy Paris - Amsterdam

Helpful?
1 Thank Hrisii
Pleasantville, New York
Level 5 Contributor
78 reviews
10 helpful votes
Reviewed 4 days ago
NEW
via mobile

I was on flight 9 from New York's JFK Airport to Paris Charles De gualle airport and the overall expierence was pretty good. We left around 5-15 minutes late, which I am okay with considering that I have experienced longer delays on other airlines. They provided me a free meal, even though I was in economy class (Perhaps they do...

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International Economy New York City - Paris

Helpful?
1 Thank Ethan B
Stony Brook, New York
Level 6 Contributor
231 reviews
137 helpful votes
Reviewed 4 days ago
NEW
via mobile

We made reservations through the Air France website to go from JFK to Bordeaux and back. The flight from JFK to CDG was on a carrier partner; the others were Air France flights. The flights from CDG to Bordeaux and Bordeaux to CDG were straightforward. Reasonably comfortable, short flights with the usual drink service. Within 10 minutes of stated arrival...

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International Economy Bordeaux - New York City

Helpful?
1 Thank LotsaTraveling
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See travel tips for airlines
“Don't choose AIR FRANCE for your flight”
, 23 Aug 2017 | Read review
“Book with a different airline. If you must use this airline, pay the extra fee to choose your seat.”
89karinh, 21 Aug 2017 | Read review
“Avoid - other airlines are better”
Worldhopper8, 20 Aug 2017 | Read review
“Don't there were other bad experiences with this airline that I will share in another review”
DonaldHague, 20 Aug 2017 | Read review
“Avoid transfers at CDG”
Wineaux FromAlexandria, 20 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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