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Air India
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
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3.09,747 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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Navdeep K wrote a review Yesterday
New Delhi - Toronto
International
Booked the round trip flight for my mother. When i call them to postponed the return flight they told me to first cancel it then apply for the refund. Till now send them many mails and call them thousand times didn't get refund yet. Never book my flight again.
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tsering Pema wrote a review Yesterday
Guwahati, India
Guwahati - New Delhi
Domestic
The worst Airline of all time *Air India express* Literally terrible experience, they made us wait for 6hours as the flight was delayed not a single mail nor a text message was sent prior informing us about the delay. Plus the staff were super rude (Ms.Anandita) forget about answering to our queries they showed their anger towards us and ignored us clearly. They had their own attitude instead of giving clear explanations to all the passengers they showed their anger towards us . Literally people where waiting since one day ago to reach Delhi yet the flight was still delayed with no proper explanation all they did was lie to the passengers. They are not even letting us go outside yet they expect us to stand like fools(no where to sit as well) for hours without any clear explanation. I will never trust Air India express,Neither will I ever suggest anyone to travel from this Airline.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hiten sheth wrote a review 23 Jun
Mumbai, India1 contribution
New Delhi - Vancouver
International
We had wonderful experience flying to vancouver via Delhi from Mumbai.Delhi airport has super air india lounge on level 3 called as prive.super luxurious and different choices of cuisine. About flight it was 13 hours long flight from Delhi but business class has very good leg room.flat bed got us confront of house.yummy and delicious food.realy appreciate hospitality and service given by vaishali Sharma,Denise john,joyela Fernandez, selling aich.thank u guys hope to see you on return flight on 8th. Thanks Hiten/Dhruti.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Departure37248303259 wrote a review 23 Jun
New Plymouth - Goa
International
Not sure why people complain about Air India, havread tge reviews to be honest. Butny experience wasgreat. Amazing staff, great services, relaxed. Its like old times when everything was more relaxed in those flights. What was the inly issue was tge entertainment. Didn't work on all seats. But staff allowed people to move to other seats. I washust happy to have a couple of seat for myself. Have a nap, do some work. If I have to trade 1-2sears for entertainment, I would any time. I definitely fly again with Air India-best price for the service. You fly with Qatar, or other airlines and services aren't better,but price is for sure. As I said entertainment didn't work everywhere but didn't bother me
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Escape298475 wrote a review 22 Jun
New Delhi - Mumbai
Domestic
Being Senior Citizen and a frequent flyer is of no use when you are deprived of your rights. I was denied upgrade at Delhi Airport by 2 arrogant counter staff saying I should have not upgraded my Upgrade Voucher on Air India App and should have done it across the counter then why did the app accepted it and I got the sms as well as email from Air India. I came down from Poland and had to strive with such behaviour and unethical technical issues.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tsering Pema wrote a tip Yesterday
"Never travel with Air India Express. "
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Departure37248303259 wrote a tip 23 Jun
"Depends whats important, for me was a great experience. Will use them anytime I can. I didn't find expensive airlines better, only in enter"
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Hazel012014 wrote a tip 22 Jun
"Run away from Air India. "
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Jan B wrote a tip 21 Jun
"Accept an upgrade if they offer, it’s well worth it"
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Aadith N wrote a tip 16 Jun
"Chose Air India instead of indigo "
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