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Air India


5,557 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,557 Reviews from our TripAdvisor Community

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5,557 reviews from our community

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Showing 4,695: English reviews
Newcastle, Australia
Level 4 Contributor
33 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Most comfortable business class travel to date. Wide Seats and a completely flat bed longer than me made my travel very easy. The service was pleasant and quick and food was OK ( not brilliant) so no complaints. Best thing was the seat, the bed and the overall cabin space. For me best business class travel to date.

Date of travel: January 2019
International Business Class Sydney - New Delhi
Helpful?
Thank julieparmar1
1 review
Reviewed yesterday
NEW

I am penning the thoughts of my family who travelled from Chicago to Coimbatore Via Delhi. We had horrible experience during the transit in Delhi. My family was stopped and asked to pay Rs 500/kg for the luggage in order to take it. My wife was not even given a chance to explain the itinerary to them. We ended up...

Date of travel: January 2019
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International Economy Chicago - Coimbatore

Helpful?
Thank vikkram s
Mumbai, India
Level 5 Contributor
25 reviews
1 helpful vote
Reviewed yesterday
NEW

Air India is changing now. Changes in Food quality, Air India App and services are good. I recommended Air India for Travel. Air India may be provided in-flight entertainment like Wi-Fi, Air India Connect etc. like other airlines.

Date of travel: January 2019
Domestic Economy Mumbai - Kozhikode
Helpful?
Thank Kadam_Mashruwala2014
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

I flew from Dubai to Hyderabad last week. The staff at the ticketing counter in DXB was downright horrible and rude. She was entering my information into her computer and i asked her if it was possible to put some tag locks to the suitcases which were going to be checked-in. I obviously meant that if she cud take care...

Date of travel: January 2019
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International Economy Dubai - Hyderabad

Helpful?
Thank Ram P
Ra'anana, Israel
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Just flew Air India to New Delhi from Tel Aviv and return. I’d definitely fly same again. Mainly because of the shortened flight time. Plane was comfortable and clean, good luggage allowance, friendly staff and decent food - I ordered vegetarian. Luggage came out super fast on both ends. In Tel Aviv we had a bus ride to the plane...

Date of travel: January 2019
More 
International Economy Tel Aviv - New Delhi

Helpful?
Thank shulib2016
Greater London, United Kingdom
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

Was surprised to see old and very worn seats, stains on the floor and seats broken remote for tv, sticky remotes on the tv next to me. Very disappointed with this airline the only thing positive was one flight attendant did try give a first class customer service and always smiling unlike the rest of the crew (maybe they had...

Date of travel: January 2019
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International Economy London - New Delhi

Helpful?
Thank itsmenath
Chattanooga, Tennessee
Level 6 Contributor
236 reviews
67 helpful votes
Reviewed 2 days ago
NEW

To start when I printed my boarding passes our seats got changed and my husband and I didn't sit together. Lucky it's only an hour flight but we had been traveling for 2 days and really tired. The boarding process is a nightmare. Don't bother listening to the announcements, just board at the end so you don't get shoved around...

Date of travel: January 2019
More 
Domestic Economy New Delhi - Udaipur

Helpful?
Thank nancy t
Queenstown, New Zealand
Level 4 Contributor
42 reviews
3 helpful votes
Reviewed 3 days ago
NEW

The service was alright. Nothing special about this airline. Food was average for the airlines and staff were friendly.

Date of travel: April 2018
International Economy Sydney - New Delhi
Helpful?
Thank brooke b
2 reviews
Reviewed 3 days ago
NEW

The plane had 8 hours delay, we had to change planes, there was no information provided to the passengers. I missed two connecting flights, they promised someone to be available for me in Oman, there wasn't even their office. They owe me a lot of money and a huge apology. Organization was the worst possible, they let us way on...

Date of travel: January 2019
More 
International Economy Mumbai - Muscat Governorate

Helpful?
Thank Ondřej S
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed 3 days ago
NEW
via mobile

My girlfriend and I travelled from Goa to Copenhagen via Mumbai and Frankfurt. When we arrived in Mumbai, we had already been delayed and had to sprint through the whole airport to catch our flight to Frankfurt. The Airline decided to wait for one passenger before going, which resulted in a 1h 10min delay upon arrival in Frankfurt. Because of...

Date of travel: January 2019
More 
International Economy Goa - Copenhagen

Helpful?
Thank Christoffer R
See travel tips for airlines
“Don't use them!”
29ond_ejs, 20 Jan 2019 | Read review
“Bring your own food”
Marf13669, 17 Jan 2019 | Read review
“Do not pay online for seat assignment. You may not ultimately get the seat you paid for. Instead call customer service and get the seat.”
JC022017, 17 Jan 2019 | Read review
“Have window seat. The electronic curtain is good for viewing sky.”
barryckm, 16 Jan 2019 | Read review
“Be prepared to experience some useless behavior of some of the staffs at different stages.”
Akn2257, 15 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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