We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air India


3.5 of 5 stars
1,165 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 232
    Excellent
  • 377
    Very good
  • 273
    Average
  • 135
    Poor
  • 148
    Terrible
Old plane and not safe

Food was bad. We did a goaround during approach. Very scary. Plane was old with some seats that... read more

3 of 5 starsReviewed 4 days ago
Zor7an
,
Vancouver, Canada
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,165 Reviews from our TripAdvisor Community

Write a Review

1,165 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Level Contributor
7 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Food was bad. We did a goaround during approach. Very scary. Plane was old with some seats that didnt recline and some that didnt go upright. No IFE. Old a320.

Asia Economy Thiruvananthapuram (Trivandrum) - Male
Helpful?
Thank Zor7an
New Delhi, India
Level Contributor
64 reviews
29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

comfortable flight, good food but no in flight entertainment service. Crew were good and helping. Leg spacing was also good.

Domestic Economy New Delhi - Goa
Helpful?
Thank oaks730
New Delhi, India
Level Contributor
19 reviews
5 of 5 stars Reviewed 4 days ago NEW

Excellent Service Air India and wish to fly every time with them and the staff is also good, provide very good food with all the delicious items. love it....

Domestic Economy New Delhi - Mumbai (Bombay)
Helpful?
Thank MANEY S
Mönchengladbach
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Travelled with air india many times the last years, at last in august from Frankfurt to Delhi / Leh and back to Frankfurt in september. Air stuff were always helpful and the seating make possible leg space. Importend for me the flights were always on time.

International Economy Frankfurt - New Delhi
Helpful?
Thank Rita S
Level Contributor
5 reviews
1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Air India has lost all its moral and professionalism but then they never had any..so no effect. I was flying from Lko to Mumbai and the food served was like as if it was 3 days old rice and curry. The air Aunties oh sorry Kaam wali baai oh sorry The Air Hostesses were as always rude as hell...and came...

More 
Domestic Economy Lucknow - Mumbai (Bombay)

Helpful?
Thank ankit d
Lucknow, India
Level Contributor
18 reviews
1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Have been travelling on Air India lately as I am also a Maharajah Club Member.Seeing a very visible improvement in their inflight services and better attitude of inflight crew however what saddens me on flight especially the new Dreamliners is the condition of the aircrafts.On most seats the inflight entertainment switches are broken and the condition of the bathrooms is...

More 
International Economy Paris - Lucknow

Helpful?
Thank sureshdanani
Level Contributor
20 reviews
9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The food severed was the very tasty. Though the aircraft looked very old but was maintained in good condition

Asia Economy Mumbai (Bombay) - Kathmandu
Helpful?
Thank vatsal_prajapati
guwahati
Level Contributor
11 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

air india flight is very comfortable seats and the behaviour of the concern staff is very helphul and the meals are given by the airways is also very delicious

Domestic Economy Guwahati - Kolkata (Calcutta)
Helpful?
Thank ameetgarg
Kanpur, India
Level Contributor
26 reviews
4 helpful votes
2 of 5 stars Reviewed 1 week ago

I travelled from Muscut to New delhi with AirIndia. Overall expereience was very poor. I have so many issues in checkin.There is only one wndow for this airlines and having long ques which are changing. They are having their own counters in Muscat and no air india people were there for assistance. Aircraft was very pathetic and no cleanliness was...

More 
International Economy Muscat Governorate - New Delhi

Helpful?
Thank Ashish S
Mumbai (Bombay), India
Level Contributor
102 reviews
30 helpful votes
3 of 5 stars Reviewed 1 week ago

There are days when AI flights will surprise you with food and services, there are days when things will go absolutely wrong. In general I have seen it has improved in recent past, though it has a long way to go. Considering recent price hikes in AC compartments in premium trains in India, it looks like AI is going to...

More 
Domestic Economy Bengaluru (Bangalore) - Mumbai (Bombay)

Helpful?
Thank sankmik
See travel tips for airlines
“Avoid Air india at all costs.”
 of 5 stars 529ankitd, 20 Sep 2016 | Read review
“Do not travel by this airline pls. Jet and Sri Lankan are far ahead.”
 of 5 stars bluecandy2, 17 Sep 2016 | Read review
“Air India Airbus. Is better in terms of baggage allowance for adults and kids”
 of 5 stars kalpasreeb, 16 Sep 2016 | Read review
“Go by convenient timing and price when making a choice about which airline to travel on.”
 of 5 stars EmmanuelMurray, 16 Sep 2016 | Read review
“Any seat as far as you Choose 787, Apart from that There is nothing good About Air Inida”
 of 5 stars jaysJ8880GI, 15 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

163 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (163)
Viewed
Seat (25)
Viewed
Food and Drink (30)
Viewed
Cabin (18)
Viewed
Airport (27)
Viewed
Airline Lounge (4)
Viewed
Onboard Feature (4)
Viewed
View from Window (23)
Viewed
Other (32)