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Air India


2,103 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,103 Reviews from our TripAdvisor Community

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2,103 reviews from our community

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Showing 1,800: English reviews
Somerset, United Kingdom
Level Contributor
811 reviews
193 helpful votes
Reviewed yesterday
NEW

Fantastic service as having arrived about ninety minutes late in New Delhi the Air India staff "fast tracked" us from the Domestic Terminal arrival gate, leading us through all the security, baggage and check in procedures to get us to our International flight with minutes to spare.

Domestic Economy Bagdogra - New Delhi
Helpful?
Thank Peter B
Level Contributor
3 reviews
Reviewed 3 days ago
NEW

Comfortable flight.Transit at New delhi was easy and staff were helpful. Though connecting flight to mumbai was late .However regular announcements were being made which proved to be very helpful.

Domestic Economy Patna - Mumbai (Bombay)
Helpful?
Thank AK S
Kuwait City, Kuwait
Level Contributor
45 reviews
7 helpful votes
Reviewed 3 days ago
NEW

it was a good flight they were on time, and very neat and clean flight with very good counter staff at check in , and they provided with breakfast and finally they arrived on time too, they have advanced seat selection facility, however, their in flight crew should be more friendly and in helpful attitude.

Domestic Economy Kozhikode - Mumbai (Bombay)
Helpful?
Thank toshi2016
Level Contributor
17 reviews
4 helpful votes
Reviewed 4 days ago
NEW

The flight got delayed by 2.5 hours first, then 1 hour and then 30 mins. A total of 4 hours delay which made us miss our international flight back to Hongkong. Everyone I told the story to said, "you are a fool, you booked Air India". It is never on time. No compensation was given by them nor any new...

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Domestic Economy Thiruvananthapuram (Trivandrum) - Mumbai (Bombay)

Helpful?
Thank Priyanka J
New Delhi, India
Level Contributor
8 reviews
3 helpful votes
Reviewed 4 days ago
NEW

It was an overnight journey and my experience with Air India was relatively good as compared to my earlier trips. However, one cant expect the level of hospitality if you compare it with ANA or JAL flights which are way ahead. Even food quality was average. Initially, the flight took almost 2 hours to reboot the TV system so I...

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North Asia Economy New Delhi - Tokyo

Helpful?
Thank Deepak B
Level Contributor
71 reviews
16 helpful votes
Reviewed 5 days ago
NEW

I have always enjoyed the flight of Air India to Singapore. The last night flight is always. The crew was very nice, food and drinks great. All I feel is that they need to be working on aircraft maintainence while the entertainment system is very nice with a good collection. The touch screen was not working although the display was...

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Southeast Asia Economy New Delhi - Singapore

Helpful?
Thank YashasviVats
Varanasi, India
Level Contributor
106 reviews
49 helpful votes
Reviewed 5 days ago
NEW

Flight was late as the case usually with Air India. In flight facilities were just ok as it was a small aircraft. Food provided was average and time taken was slightly longer.

Domestic Economy New Delhi - Dharamsala
Helpful?
Thank ShishirGujrati
New Delhi, India
Level Contributor
70 reviews
22 helpful votes
Reviewed 6 days ago
NEW

It was a overnight journey and was a good experience fly with Air India. I traveled in domestic flights of Air India but it was not that much good experience as compared to international flight. They served food as well. Legroom was very spacious. Overall it was a good experience.

Asia Economy Bangkok - New Delhi
Helpful?
Thank PradeepArya1990
Victoria Falls, Zimbabwe
Level Contributor
246 reviews
128 helpful votes
Reviewed 1 week ago

We flew in Late April Delhi to Jabalpur in an ATR42. It was extremely hot (45 degrees) so we took off without our Luggage. On arrival at Jabulpur at 1800hrs we were told the luggage would arrive next day. We were staying in the remote Bandavgargh National Park, a 4 hour drive away. Low and behold at lunchtime following day...

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Domestic Economy New Delhi - Jabalpur

Helpful?
Thank ChrisW311
Mumbai (Bombay), India
Level Contributor
73 reviews
79 helpful votes
Reviewed 1 week ago

Air India is a good airline and the staff is also quite courteous. The flights are on time and the in flight entertainment is good. The food particularity vegetarian is really good. Lots of people say the airline is not good but till date I have never had a bad experience with Air India. The food is much better as...

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Asia Economy Mumbai (Bombay) - Hong Kong

Helpful?
Thank ashah37
See travel tips for airlines
“Book early as most flights are fully booked well in advance.”
876PeterB876, 24 Jun 2017 | Read review
“dont take it, instead pay extra to book another on time flight.”
601priyankaj, 21 Jun 2017 | Read review
“Look out for the seats with no one seating beside you. You can probably lie down as Air India mostly flies with empty seats on this route.”
deepak0286, 21 Jun 2017 | Read review
“The emergency exit seats do not have moving hand rests.”
YashasviVats, 20 Jun 2017 | Read review
“Travel in Dreamliner and Jumbo whenever possible”
474anjanm, 12 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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