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Air Namibia


544 reviews
Headquarters: No. 27 _ 29 Dr W Kulz Street Windhoek, Windhoek Namibia 011 264 61 299 6333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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544 Reviews from our TripAdvisor Community

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544 reviews from our community

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Showing 269: English reviews
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Flew from Lagos to Windhoek and then to Cape Town. Return Journey was a disaster. Left at the airport for 16hrs (9pm to 2pm) with temperatures less than 15 degrees!! Worst night of my entire life! If you do not have a transit visa that allows you into windhoek, do not travel Air Namibia!

Date of travel: August 2018
Africa Economy Cape Town Central - Lagos
Helpful?
Thank emmaeffa
Cape Town, South Africa
Level 5 Contributor
73 reviews
16 helpful votes
Reviewed 2 days ago
NEW

The website gave flight changes that did not exist! spend whole night at airport for flight to nowhere. Phoning customer care was a waste of time, they switched the phones off. So stranded woman alone in Lagos 2 am at night! No excuses from airline, no endevour to say sorry of give incentive to fly with them again. STAY AWAY!!!

Date of travel: December 2018
Africa Economy Lagos - Cape Town Central
Helpful?
Thank KarinJesuis
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW
via mobile

Air Namibia changed our departure from Victoria Falls Zimbabwe to Livingstone in Zambia. Notification was poor and we were very lucky to discover, by chance, that a bus had been arranged to transfer us to Zambia. HOWEVER, a USD50 visa was required which was an unexpected cost. No problem says the Representative, Air Namibia will fully re-imburse. While the Rep...

Date of travel: October 2018
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Africa Economy Victoria Falls - Windhoek

Helpful?
Thank Cosmopolitan826817
Windhoek, Namibia
Level 4 Contributor
42 reviews
14 helpful votes
Reviewed 1 week ago via mobile

Air Namibia frequently cancel flights at 11th hour when they realise they dont have enough passengers??? The don't let peole know they'll be on a latet flight, fon't care if your personal/business arrangements are harmed or inconvenienced. Recent flight SW 729 had to turn baavk for fuel after 15 minues, not enouh fuel on board to reach JHB and back......

Date of travel: March 2019
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Africa Economy Windhoek - Johannesburg

Helpful?
Thank GerhardM342
Durban, South Africa
Level 4 Contributor
34 reviews
9 helpful votes
Reviewed 1 week ago

Flew with Air Namibia today. I have to commend them for being on time (haven't had many on-time flights in South Africa recently). I have to compliment Mareike for being such a pleasant host. She went above and beyond to get me a coffee when it's not part of the traditional offering on board the ERJ135 aircraft. It's so refreshing...

Date of travel: March 2019
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Africa Economy Durban - Windhoek

Helpful?
Thank CLTP
Cape Town Central, South Africa
Level 3 Contributor
24 reviews
8 helpful votes
Reviewed 2 weeks ago via mobile

Booking via Condor (longhaul from Germany to Namibia) offers low cost business class tickets. This low cost however comes with poor in-flight entertainment quality. Movie screens did not function at all. Bring own entertainment or be prepared to be bored!!! Food and beverage quality is mediocre. Online check-in via mobile is not possible which means seats cannot be secured. Direct...

Date of travel: February 2019
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International Business Class Frankfurt - Windhoek

Helpful?
Thank MelanieDT
Lagos, Nigeria
Level 3 Contributor
22 reviews
6 helpful votes
Reviewed 3 weeks ago via mobile

Very decent airline. Flew them a few times while working in Namibia after they just started the direct flights to Lagos. Great alternative into Windhoek rather than the longer route through Jo’burg. The flights were usually on time and the staff were friendly. Clearly not a luxury model, rather much like what you’ll find with regional airlines.

Date of travel: August 2018
Africa Economy Windhoek - Lagos
Helpful?
Thank geowale
Lahr, Germany
Level 6 Contributor
101 reviews
32 helpful votes
Reviewed 3 weeks ago

Check-in at Hosea Kutako was as poorly organized as ever.Boarding started half an hour late - no comments or announcements, pax were just left in the dark. Business class received no priority, once boarding started economy pax pushed forward in hordes. initially there was just one poor chap of ground staff to handle all. But once again, the poor service...

Date of travel: February 2019
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International Business Class Windhoek - Frankfurt

Helpful?
Thank FrankNamibia
Windhoek, Namibia
Level 6 Contributor
144 reviews
73 helpful votes
Reviewed 3 weeks ago

Frequent flyer (not only Air Namibia). This time WDH-CPT-WDH. Both flights were on time at departure and arrived airline. Very friendly staff, excellent chicken dish on the CPT-WDH flight. Nothing to complain about.

Date of travel: February 2019
Africa Economy Cape Town Central - Windhoek
Helpful?
Thank Ernst38
Centurion, South Africa
Level 6 Contributor
71 reviews
13 helpful votes
Reviewed 3 weeks ago

From the time of check in, their agents were so clueless of what they were doing and it took forever to be checked in. The flight left late. We went via Windhoek and the flight on our way there was terrible, it felt like the plane was going to crash, maybe the need to service their planes regularly. When we...

Date of travel: February 2019
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Africa Economy Johannesburg - Walvis Bay

Helpful?
Thank Inno_1
See travel tips for airlines
“If having a long layover, get a transit visa!”
emmaeffa, 22 Mar 2019 | Read review
“Don't go on this airline”
KarinJesuis, 21 Mar 2019 | Read review
“Seats 1A and 3B & C are best if you're wanting to use a laptop. They are the "front" rows and have plenty of legroom.”
CLTP, 10 Mar 2019 | Read review
“Dress warmly and take an extra blanket/scarf/woolly hat!”
280HelenB, 14 Feb 2019 | Read review
“If you are travelling to and from Namibia, opt for BA or SAA.”
Whereintheworlf, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air Namibia
The national airline of Namibia, Air Namibia (SW) is headquartered in Windhoek, with hubs at Hosea Kutako International Airport (WDH) and Windhoek Eros Airport (ERS). Air Namibia flies to eight domestic destinations as well as Angola, Botswana, Germany, South Africa, Zambia and Zimbabwe. It also has a codeshare arrangement with Kenya Airways (KQ). The airline's fleet includes Airbus A319-100, Airbus A330-200 and Embraer ERJ 135 planes with one-cabin (Economy Class) and two-cabin Prestige, or Business, Class and Economy Class) configurations.
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