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Air New Zealand


10,749 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,749 Reviews from our TripAdvisor Community

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10,749 reviews from our community

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Showing 9,835: English reviews
Hamilton, New Zealand
Level 2 Contributor
8 reviews
Reviewed today
NEW

Travelled as a group of three and sat over the wing (just ahead of the exit rows). Staff was friendly, trip included a drink and snack. One of us enjoyed the views out the window on a clear, cloudless day and the trivia on the screens (shown to all, not personal) kept the other two of us going and making...

Date of travel: March 2019
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Domestic Economy Auckland - Queenstown

Helpful?
Thank JenD-NZ
Whakatane, New Zealand
Level 5 Contributor
49 reviews
5 helpful votes
Reviewed today
NEW
via mobile

I was recently very impressed with the service of the Team at the Tauranga Airport. We arrived back from Dunedin to find our luggage had not accompanied us on the same flight. We were advised that we will be reunited with our luggage and that we could go home. I said that we were not from Tauranga, not to worry...

Date of travel: March 2019
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Domestic Economy Tauranga - Dunedin

Helpful?
Thank Nurse7042
Cockermouth, United Kingdom
Level 6 Contributor
147 reviews
64 helpful votes
Reviewed yesterday
NEW

Internal flight from Auckland to Queenstown. Domestic flights in my experience are the same as boarding a bus, however this flight made you feel like you were travelling further afield. Both the departure and arrival airports are good, the service was excellent. On board complementary tea and coffee, with a small snack is a thing of the past in the...

Date of travel: March 2019
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Domestic Economy Auckland - Queenstown

Helpful?
Thank Dawn P
Sydney, Australia
Level 5 Contributor
66 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

I have had the opportunity to fly business class on Qantas, Singapore and Air Canada, and this was the most comfortable seating and best dinner service of all. The crew were very friendly and nothing was a trouble to them. The seat doubled over to a flat bed and a memory foam mattress was laid on top. There was no...

Date of travel: March 2019
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International Business Class Los Angeles - Sydney

Helpful?
Thank keen2go77
Melksham, United Kingdom
Level 6 Contributor
346 reviews
139 helpful votes
Reviewed 2 days ago
NEW

The nice thing was, we were able to check our baggage all the way through to Manila (via Melbourne and Singapore). The flight was very pleasant, with nice scenery.

Date of travel: March 2019
Domestic Economy Dunedin - Wellington
Helpful?
Thank SimonDabbs
Melksham, United Kingdom
Level 6 Contributor
346 reviews
139 helpful votes
Reviewed 2 days ago
NEW

A very pleasant flight. I enjoyed the novel-style flight-safety feature... Interesting enough to make you want to watch it! The hostess service was friendly... good advice about choice of wine, and a very generous helping! And a nice snack.

Date of travel: February 2019
Domestic Economy Auckland - Dunedin
Helpful?
Thank SimonDabbs
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Airnz once again exceeded in disappointing. Tickets twice the price, baggage allowance half that of most airline. Very average food and service. It’s u fortunate they get away with this due to very little competition when flight duration is important. This airline is always totally inflexible and unhelpful if you need to change a ticket for any reason, or slightly...

Date of travel: March 2019
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International Economy Tokyo - Auckland

Helpful?
Thank N8925ZAteo
2 reviews
Reviewed 2 days ago
NEW

Invited by AirNZ to bid for upgrade from Prem Econ to Business Class. Put in low bid - didn't expect to get it.4 days out from flight recd updated tickets. Probably only time we will fly Business Class and loved it.Would be perfect way to fly long haul.

Date of travel: March 2019
Trans-Tasman Business Class Brisbane - Auckland
Helpful?
Thank Paradise280601
Wellington, New Zealand
Level 6 Contributor
273 reviews
84 helpful votes
Reviewed 2 days ago
NEW

I was booked on a flight from Sydney to Wellington. On the night before the flight I was notified via the app that my flight had been cancelled. My colleagues and I realised we may need to go to the airport the following day and figure out how to return. Shortly afte midnight I was notified via the app that...

Date of travel: March 2019
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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank SWGH123
Auckland, New Zealand
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Was a very good flight .the plane was not full going .and service top form .the flight back was full as shared with other airline .the boarding took a lot longer but the service was still very good . The seating was comfortable we had the works .so had the meals .and films ect .no complaints .

Date of travel: February 2019
South Pacific Economy Auckland - Rarotonga
Helpful?
Thank minster40
See travel tips for airlines
“Ask about checking your baggage through”
SimonDabbs, 16 Mar 2019 | Read review
“Book your preferred seat number”
minster40, 16 Mar 2019 | Read review
“Pay the extra 50% for Premium Economy.”
Beachtime1376, 14 Mar 2019 | Read review
“Be pleasant to staff, & Just enjoy the hospitality.”
dnmilne, 14 Mar 2019 | Read review
“Try to get a seat closer to the front”
Cris101, 13 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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