We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand


8,285 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,285 Reviews from our TripAdvisor Community

Write a Review

8,285 reviews from our community

Filter reviews by popular destinations:
All reviews Auckland Los Angeles Christchurch Sydney Wellington London Melbourne Brisbane San Francisco Queenstown Vancouver Singapore Rarotonga Perth Buenos Aires
Traveller rating
Cabin
  • (5,219)
  • (1,361)
  • (980)
  • (0)
Route
  • (3,860)
  • (1,779)
  • (1,248)
  • (663)
  • (5)
  • More
Language
  • More
Showing 7,563: English reviews
Palmerston North, New Zealand
Level 2 Contributor
10 reviews
Reviewed today
NEW

You can't beat the best airline in the world. Comfortable airline seats even for a 20 year old turboprop aircraft. Best service and customer support ready to help you. Can't choose another airline.

Domestic Economy Palmerston North - Auckland
Helpful?
Thank TomTamaira
NZ
Level 3 Contributor
12 reviews
16 helpful votes
Reviewed today
NEW

We booked 2 skycouchs (2 rows of 3) for our overnight flight to Singapore. Being close to school holidays every skycouch row seemed to be booked. We had a kid each (age 4 & 6) and were both able to comfortably lie flat and get some sleep. Pretty awesome setup for the cost of less than an extra seat and...

More 
International Economy Auckland - Singapore

Helpful?
Thank Joanne00
Tauranga, New Zealand
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

Excellent staff , great service , quality food , plenty of inflight entertainment , lay flat bed for a quality sleep , nice quiet cabins that are well set out ,

International Business Class Denpasar - Auckland
Helpful?
Thank srmurray2015
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

Always a pleasure to travel via Air Ne Zealand. The food is usually fine and the service is great. travel by them most times

Trans-Tasman Economy Christchurch - Brisbane
Helpful?
Thank Paulette P
Coffs Harbour, Australia
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

We usually fly Business Class on long-haul flights but as this flight was only 6 hours our Travel Agent suggested we try Premium Economy. I guess it could be discribed as the old business class. So it was fine & the service from the Air New Zealand hostesses was excellent. Good seats & movies etc. Food was also very good....

More 
South Pacific Premium Economy Sydney - Rarotonga

Helpful?
Thank Mike B
Surfers Paradise, Australia
Level 3 Contributor
19 reviews
2 helpful votes
Reviewed yesterday
NEW

I am a Koru Member and would totally recommend this service. Being a frequent flyer I know the difference between a good and great Airline. Air NZ is great. The service is exceptional, they are super friendly and quality and cleanliness excellent.

Trans-Tasman Economy Auckland - Brisbane
Helpful?
Thank lippyjane
Christchurch, Canterbury, New Zealand
Level 6 Contributor
178 reviews
63 helpful votes
Reviewed yesterday
NEW

Returning from our Australian holiday on Air New Zealand, we were moments away from landing at Christchurch airport when the pilot aborted the landing. He said fog had rolled in and we were diverting to Auckland. When we landed in Auckland (at 1:00AM) our flight from Auckland to Christchurch the next day magically appeared in the Air NZ app on...

More 
Trans-Tasman Economy Brisbane - Christchurch

Helpful?
Thank Oskar_Baxter
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Everything was fine except that it took a while for us to be able to load movies on.We aksed for help how to use the Cr card to get the movies and we were asked to wait...for ever.Asked again after agood 45 minutes to be told that there's a problem uploading movies..waited for another 30 minutes or so.

International Economy Denpasar - Auckland
Helpful?
Thank Christine L
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I always have great flights with air nz the staff are professional and kind always ready to help I love the fact they have little monitors in the seat to watch movies or listen to music etc no complaints here

Trans-Tasman Economy Napier - Coolangatta
Helpful?
Thank Emma P
Midleton, Ireland
Level 6 Contributor
66 reviews
50 helpful votes
Reviewed yesterday
NEW

Had a wonderful flight with Air New Zealand in March. The staff on the ground and in the air were fantastic. The flight from London to Los Angeles-Auckland and our return flight home was first class. So easy to book and pick our seats from the website and the inflight service was second to none. It was our first time...

More 
International Economy Cork - Auckland

Helpful?
Thank Damian L
See travel tips for airlines
“Seat select online 24 hrs before you fly”
srmurray2015, 19 Jul 2018 | Read review
“Sit back and enjoy the service.”
MikeB286, 19 Jul 2018 | Read review
“Become a Koru Member”
lippyjane, 19 Jul 2018 | Read review
“No tips needed. Staff very helpful and pleasant”
toskaryan, 18 Jul 2018 | Read review
“Pay for an exit row seat...I am only 5' tall and find the other seats very cramped!!”
JuliePolly, 18 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

982 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (982)
Viewed
Our fleet (18)
Viewed
Food and Drink (146)
Viewed
Seat (93)
Viewed
Cabin (70)
Viewed
View from Window (111)
Viewed
Onboard Feature (48)
Viewed
Airport (119)
Viewed
Airline Lounge (31)
Viewed
Other (346)