We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand


5,665 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

5,665 Reviews from our TripAdvisor Community

Write a Review

5,665 reviews from our community

Filter reviews by popular destinations:
All reviews Auckland Central Los Angeles Christchurch Sydney London Wellington Melbourne Brisbane San Francisco Queenstown Vancouver Singapore Rarotonga Perth Hong Kong
Traveller rating
Cabin
  • (3,547)
  • (925)
  • (691)
  • (0)
Route
  • (2,703)
  • (1,196)
  • (802)
  • (451)
  • (5)
  • More
Language
  • More
Showing 5,164: English reviews
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Travelled Sydney - Auckland - Houston return with Air New Zealand. Flights over were fantastic, great service and excellent food. The flights home were good, ran a little behind schedule and were moved to a later flight from Auckland. The food was not as good as the flights over but it was still enjoyable. Staff were very friendly and helpful...

More 
International Premium Economy Sydney - Houston

Helpful?
1 Thank Mark Y
Level 6 Contributor
144 reviews
62 helpful votes
Reviewed 2 days ago
NEW
via mobile

Long haul from SYD-AUK-LAX. comfortable seats nice and wide with decent recline. Only managed to get seats in the centre rows where the seats are 4 abreast. You do lose some privacy that you get with the capsules. A tip would be get a 2 seateras it does offer alot more freedom. In flight entertainment is very good with limitless...

More 
International Premium Economy Auckland Central - Los Angeles

Helpful?
Thank Michael M
Christchurch, New Zealand
Level 6 Contributor
124 reviews
26 helpful votes
Reviewed 2 days ago
NEW

As ever a very comfortable flight with my favourite airline the staff are friendly without being in your face. They leave you to relax and enjoy the trip as best you can as it is a very long haul. I was selected to try the in flight Wifi which is being trialed. I had problems getting the system to accept...

More 
International Business Class London - Auckland Central

Helpful?
Thank 704RichardW2014
Christchurch, New Zealand
Level 4 Contributor
36 reviews
6 helpful votes
Reviewed 2 days ago
NEW

This is the first time I've experienced this. It is interesting that Air New Zealand was able to tell when a would-be passenger had checked a bag and they didn't show up to board the plane. We had to wait until they took the bag off. It was a little delay, but in the interest of security, well worth it....

More 
Domestic Economy Auckland Central - Christchurch

Helpful?
Thank training1029
Bemidji, Minnesota
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

The flight was on-time. They had fresh blankets and headphones waiting at our seats. The in-flight entertainment included information on the different wineries in the country. There was a quiz and ways to order wine and have it shipped to your home. Plenty of storage and bathrooms. The meals were served hot and nice quality. I love that they provide...

More 
International Economy Los Angeles - Auckland Central

Helpful?
Thank hotpinkstiletto
Australia
Level 5 Contributor
61 reviews
6 helpful votes
Reviewed 3 days ago
NEW

I often fly with Air NZ, they are professional and welcoming and the planes are clean and comfortable. Their prices can rise quite drastically at times, especially around holidays, which is disappointing. It is also crazy how much extra they charge just for movies and food onboard.

Trans-Tasman Economy Wellington - Melbourne
Helpful?
Thank Lady_Katie_Kate
Oxford, United Kingdom
Level 6 Contributor
279 reviews
99 helpful votes
Reviewed 3 days ago
NEW

Excellent legroom on the new upgraded Premium Economy on ANZ. Good Cabin service with helpful staff. Good food and inflight entertainment. Cabin temperature good.

International Premium Economy London - Los Angeles
Helpful?
Thank Wardieeee
Copenhagen, Denmark
Level 6 Contributor
151 reviews
43 helpful votes
Reviewed 3 days ago
NEW

...normal-without oooch and aaach-decent carrier for a fair price.Nothing else. Check-In luggage for demand.That's it

Domestic Economy Auckland Central - Queenstown
Helpful?
Thank Tomasz C
Auckland, New Zealand
Level 5 Contributor
75 reviews
21 helpful votes
Reviewed 4 days ago
NEW
via mobile

Arrived at Newark airport and went to lounge as we had several hours to wait. Refused entry even though we had paid business class fares. Reasons were because we were not gold members of Star Alliance we were only silver. Air New Zealand it took me quite a while to come back to you, you have failed again, what happened...

More 
Domestic Business Class Newark - Las Vegas

Helpful?
Thank Noel A
Toronto, Canada
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flew first flight from AKL to SYD, seat width was very tight compare to 777. Staff was friendly and kids got toys.

Trans-Tasman Economy Auckland Central - Sydney
Helpful?
Thank Qamar K
See travel tips for airlines
“Bring an eye mask if you plan to sleep.”
hotpinkstiletto, 15 Dec 2017 | Read review
“Try to get Row 26 or lower if you want a good view”
Wardieeee, 14 Dec 2017 | Read review
“Grab a jacket out of the locker, fold it up with you on the floor to grab easily for later when the flight always cools down before landing”
BirthdayPressy, 12 Dec 2017 | Read review
“Check everything that is included in the ticket price.”
Heu_Filiaci, 11 Dec 2017 | Read review
“Be sure to walk around the cabin regularly. Chat with other passengers, or with the staff later on.”
O6371NFsarahd, 11 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

640 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (640)
Viewed
View from window (10)
Viewed
Airline Lounge (3)
Viewed
Airport (96)
Viewed
Our fleet (5)
Viewed
Food and Drink (17)
Viewed
Cabin (42)
Viewed
Onboard features (5)
Viewed
Food and Drink (85)
Viewed
Seat (18)
Viewed
View from Window (60)
Viewed
Onboard Feature (31)
Viewed
Seat (57)
Viewed
Airport (2)
Viewed
Cabin (6)
Viewed
Airline Lounge (20)
Viewed
Other (183)