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Alaska Airlines


9,021 reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1 800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,021 Reviews from our TripAdvisor Community

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9,021 reviews from our community

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Showing 8,778: English reviews
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Alaska Airlines checked bag charge is too much for one bag and the overhead bin is too small. Meet me in the middle, Alaska! Everything else really works for this airline

Domestic Economy Boise - Seattle
Helpful?
Thank carole m
San Diego, California
Level 2 Contributor
9 reviews
Reviewed 2 days ago
NEW

I can’t say enough about how easy my whole flight experience was from San Diego to Cabo and back. Absolutely flawless. We were on time, had attentive flight attendant s, and luggage showed up on the belts in a reasonable amount of time. Alaska is my go to airline. We flew out of San Diego early, around 7 AM and...

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Mexico Economy San Diego - Los Cabos

Helpful?
Thank Shirley R
Seattle, Washington
Level 3 Contributor
23 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I am a frequent flyer and have flown this route (SEA to ORD) numerous times and am always extremely happy with the people of Alaska from the gate agents to the pilots. The only problem I have (to which there is a solution) is that they tend to run out of certain meal selections by the time they get to...

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Domestic Economy Seattle - Chicago

Helpful?
Thank Chris D
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

My wife and I felt like honored guests from the time we stopped at the desk until we stepped off the plane in Seattle. The 737-900 was the most the most comfortable plane we have been on in years. Clean, seemingly new, tons of overhead storage space. And every Alaska associate was just So nice. Really enjoyable flight. First time...

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Domestic Economy Dallas - Seattle

Helpful?
Thank lv1025
Level 5 Contributor
60 reviews
14 helpful votes
Reviewed 2 days ago
NEW

I enjoyed my flight. I thought there was lots of leg room and there was a screen for the free tv and movies. This flight was comfortable and friendly. I think this is the favorite of all airlines that I have used.

Domestic Economy San Diego - Seattle
Helpful?
Thank Cindi R
Kihei, Hawaii, United States
Level 4 Contributor
48 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Living on Maui and commuting to the mainland requires frequent flights on all the air carriers serving this route. AS recently replaced the Virgin America flights. VX was always good. AS has brought a "Hawaiian" feeling to the service. Seat very comfortable and cabin crew directed by "Louie" made the trip extremely comfortable. Food service was delicious and staff very...

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Domestic First Class Maui - Los Angeles

Helpful?
Thank Myron C
Milwaukee, Wisconsin
Level 5 Contributor
69 reviews
26 helpful votes
Reviewed 2 days ago
NEW

The flight was on time. It arrived on time and I received my luggage in a timely and good condition. The check in staff was helpful and made things easy to proceed through the flight process.

Domestic Economy Milwaukee - Seattle
Helpful?
Thank Dale H
San Francisco, California
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Alaska has a flight that leaves SJC in the morning and arrives in Kona mid-day. You still have almost the whole day to enjoy the island! The flight that lands at dinner time is also good because Alaska's service and reliability can't be beat. We were upgraded last trip to first class because of our mileage plan.

Domestic Economy San Jose - Kailua-Kona
Helpful?
Thank DeltaSkyMiler
Jackson, Wyoming
Level 5 Contributor
59 reviews
21 helpful votes
Reviewed 2 days ago
NEW

Alaska is my favorite airline. You still talk with an agent. If you get MVP, you get a special phone line for customer service and booking. Very helpful staff. If your bags are delayed more than 20 minutes, you get a $$$ credit for your next flight. Great food, wine, beer, and great customer service.

Domestic Economy Wenatchee - Denver
Helpful?
Thank Mountainlinnea
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I love to fly Alaska Airlines. Nice planes, relatively roomy seats, free inflight movies, free inflight texting and each seat has a charging station. The only negative for me personally is the limited choice of time to my flying destination: Actually no choice. I depart RDU at 5:25pm and arrive in Pullman at 12:25 am and my departure time for...

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Domestic Economy Raleigh - Pullman

Helpful?
Thank Tdughi
See travel tips for airlines
“If flying in economy I recommend to sit in the emergency exit row for more leg room.”
M9101KPchrisd, 15 Aug 2018 | Read review
“If first not in the budget consider the upgraded economy. 4" extra leg room and a drink. Upgraded snacks.”
myronc306, 15 Aug 2018 | Read review
“Check the box for best fare days, and it will display a calendar to help you pick the cheapest days to fly if you are flexible.”
Mountainlinnea, 15 Aug 2018 | Read review
“Watch for great one day/three day specials etc.”
Tdughi, 15 Aug 2018 | Read review
“Download the airline's app for the WiFi before you get to the air plane.”
N9817VKjorgem, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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