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Alaska Airlines

Headquarters: Seattle, WA 98168

Overview

4.04.0 of 5 bubbles17,630 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Alaska Airlines

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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17,630Reviews
1,858Photos
100Tips
4.0
17,630
Excellent
9,201
Very good
4,062
Average
1,362
Poor
854
Terrible
2,151

Popular mentions


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Lesa63
9 contributions
1.0 of 5 bubbles
Horrible Customer Service!!!!!
Portland - Kailua-KonaDomestic
I signed up for the Alaska Airlines Visa (Bank of America backed) in order to take advantage of the free baggage benefit. However, after applying and being approved, I was not able to gain access to the card information (even after the frustrating experience of calling 7 different Alaska and B of A phone numbers and going on-line to several different sites). Bottom line is that until the card arrives a week or more after you are approved you can't use the card. Well, the flight I want to book now may be sold out by then. Totally non-customer centric business model. I am so pissed!!
Date of travel: February 2025
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ken M
Puyallup, Washington
142 contributions
2.0 of 5 bubbles
Really Disappointing First Class Experience
Seattle - HonoluluDomestic
My wife and I decided to fly first class on Alaska as part of our 45th wedding anniversary celebration in Hawaii and we were both pretty disappointed. The meals they served were excellent but other than that we just didn't get much attention. It seems like once the meal service was over, the flight attendants just disappeared. In addition the "Over 800 free movies and shows" they advertise come via a pretty spotting internet connection. Programs were really hard to find, play, and keep playing with stopping. Not sure I'd put out the extra $$$ for Alaska's first class cabin.
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

T S
Missoula, Montana
3 contributions
1.0 of 5 bubbles
Alaska airlines is a total mess
Reno - New York CityDomestic
What is wrong with Alaska these days? I’ve flown four roundtrip itineraries with them in the last couple of months, and on each one my itinerary has been disrupted — once by 48 hours — due to all manner of problems, including pilots timing out, frozen water lines in the lavatories, a broken down Alaska jet blocking access to a terminal, etc etc. I’ve missed connections repeatedly, missed work commitments, and missed out on time with friends and family. I think I’ve finally learned my lesson, and it’s one you should heed, too: choose another airline, any other airline!
Date of travel: February 2025
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jennifer D
1 contribution
1.0 of 5 bubbles
Racist flight attendants.
Seattle - SpokaneDomestic
Male flight attendants refuse to offer drink to three Hispanic looking travelers. When address about the issue he said it wasn’t discrimination. Unacceptable behavior.
Date of travel: February 2025
Written 7 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Colleen A
1 contribution
3.0 of 5 bubbles
Their app and website let them down and make it hard
Seattle - Palm SpringsDomestic
The Alaska app is unreliable. Often it crashes or pages don’t render or features are missing from the page. I often have to shut down the app and start again. The mobile website is terrible and missing features. It is also unreliable. This impacts the inflight service because the technical bugs prevent you from doing things like ordering food. Then you get onboard and they have few options (1 today) for first class passengers despite paying 3-4 times the price of an economy ticket.
Date of travel: February 2025
4.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 7 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 1,858
Shane C
Portland, Oregon
1 contribution
1.0 of 5 bubbles
Alaska is a nightmare after its recent merger. Delta, American, and United also transport pets.
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Debbie A
1 contribution
1.0 of 5 bubbles
Book with another airline that will treat you like a real customer.
Read full review

Roy H
14 contributions
5.0 of 5 bubbles
Pre-order your purchased meal if you are in coach. Once on the plane, they only offer snack boxes for sale.
Read full review

Lai
San Antonio, Texas
3 contributions
5.0 of 5 bubbles
Check-in bag is not included, US$35 per bag
Read full review

Joceny
Washington DC, District of Columbia
6 contributions
1.0 of 5 bubbles
Just don’t! They don’t care about their costume.
Read full review

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Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:Included
1st checked bag: RM 134
2th checked bag: RM 179
3th checked bag: RM 447
4th checked bag: RM 447
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag:Included
1st checked bag: RM 134
2th checked bag: RM 179
3th checked bag: RM 447
4th checked bag: RM 447
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag:Included
1st checked bag: RM 134
2th checked bag: RM 179
3th checked bag: RM 447
4th checked bag: RM 447
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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