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Alaska Airlines


8,207 reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1-800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,207 Reviews from our TripAdvisor Community

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8,207 reviews from our community

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Showing 7,995: English reviews
Level 6 Contributor
143 reviews
19 helpful votes
Reviewed today
NEW

I don't like flying anymore, however, Alaska Airlines I can tolerate. The plane that took us to Portland Oregon was very clean, the attendants were very professional and the opportunity to rent iPads sealed the deal for me. In an age where airlines want to every on the cheap including cleanliness it nice to see Alaska countercurrent. We also want...

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Domestic Economy Newark - Portland

Helpful?
Thank Jack C
San Ramon, California
2 reviews
Reviewed yesterday
NEW
via mobile

First let me state that I loved Virgin America. But now that they were bought out by Alaska, I’m not so sure. Both directions of the flight, I flew on the Virgin jets that are wonderful with all the free movies. That did not change in the buyout. But now Alaska has come up with a new limited bag size...

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Domestic Economy San Francisco - Palm Springs

Helpful?
Thank lesliewostenberg
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

They have figured out how to make a long flight shorter... The gogo ap via Alaska Airlines allowed me to make the trip seem shorter by letting me view several movies on my cell phone. Great feature, makes me want to fly Alaska to more destinations.

Domestic Economy San Diego - Lihue
Helpful?
Thank wills20182
Seattle
Level 6 Contributor
162 reviews
38 helpful votes
Reviewed yesterday
NEW
via mobile

Alaska is a Favorite airline. Great friendly service. Comfortable seats. Healthy choices for meals / snack.

Domestic First Class Seattle - Orange
Helpful?
Thank SeattleBoraBora
Long Island City, New York
Level 5 Contributor
76 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

Everything seemed to be going well. Boarded on time, but waited nearly an hour to depart over a software upgrade. Should have been done and checked before we got on. After it was fixed we had an uneventful flight. Good movie selection. After landing and being told our bags would be on carousel 2. Waited over 40 and then told...

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Domestic Economy Newark - Los Angeles

Helpful?
Thank Freddy A
1 review
Reviewed yesterday
NEW

We were boarding the plane when my curious son peeped into the cockpit. The pilots called him in to sit in the cockpit with the pilot cap and explained a bit about flying and then asked my son to announce as well which I thought was so cool and a lifetime memory that my son would treasure!!

Domestic Economy Seattle - San Jose
Helpful?
Thank Ajitha D
Eugene, Oregon
1 review
Reviewed yesterday
NEW

Alaska appears to have gone the way of super low fare airlines in order to fund their takeover of Virgin America. They actually had no headphones on the plane in either direction and lied about it saying they ran out but walking the aisle I only saw a half dozen headphones. On the way back they had none on board...

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Domestic Economy San Francisco - New York City

Helpful?
Thank farkoosh
New York City, New York
1 review
Reviewed yesterday
NEW

Traveling from San Fran to Newark - 2:45 pm PST flight. Within 5 minutes of take off, bathroom #2 in coach was announced to be "out of order." There were 4 people in first class and flight attendants announced throughout flight that the 185 coach passengers should not drink too much liquid since there was only one bathroom...but actually there...

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Domestic Economy San Francisco - Newark

Helpful?
Thank monikamm2018
Level 6 Contributor
173 reviews
42 helpful votes
Reviewed yesterday
NEW
via mobile

Had a great flight! Very nice flight attendants, and the person next to me was very nice. Had a few people who we know on our flight. So comforting. Would do it again. Kid friendly of course. Was going to see my mom's mom and brother and his wife and my friend from 20 yrs ago. 00pm

Domestic Economy Santa Rosa - Portland
Helpful?
Thank Nadra M
Los Angeles, California
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed yesterday
NEW

Some airlines have got it down at LAX, Alaska airlines international service is NOT one of them. Long lines, confusion, one Alaska employee leading a few of us to another location where the Alaska employee fought and argued not to have us. Then the terminal waiting area was so loud you couldn't hear the announcements. Big, round area with announcements...

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Mexico Economy Los Angeles - Los Cabos

Helpful?
Thank Ken550
See travel tips for airlines
“Terminal A is much cleaner and less busy than Terminal C”
jackcL53OU, 21 Jun 2018 | Read review
“Bring your cell along”
wills20182, 20 Jun 2018 | Read review
“Ask Alaska to up its Customer Service, Inflight entertainment, flight comfort, and change fees to match Virgin.”
monikamm2018, 20 Jun 2018 | Read review
“Get the Alaska airlines credit card, companion fare is $99 plus taxes and baggage is free.”
Ken550, 20 Jun 2018 | Read review
“Check seat reports on SeatGuru before booking - some seats don't recline, other limitations”
415GeorgeH, 20 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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