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American Airlines


41,794 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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41,794 Reviews from our TripAdvisor Community

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41,794 reviews from our community

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Showing 34,423: English reviews
Singapore, Singapore
Level 1 Contributor
4 reviews
18 helpful votes
Reviewed today
NEW

Worst airline I have flown with. No food offered in the two first flights (San José-Miami and Miami-Philadelphia). No personal entertainment system in transatlantic flight(Philadelphia-Zurich). Uncomfortable seats that almost don't recline, terrible matching of seats for groups and families, blend food (choice between "chicken" or "pasta", but the chicken was served with pasta, and the flight assistant was not able...

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International Economy San Jose - Zurich

Helpful?
Thank Marullaz a
1 review
Reviewed today
NEW

To start, I travel a lot for work. As in 2-3 days per week almost every other week at this point. American Airlines has previously been my big-box airline of choice in the past because 1) they have lots of flights going all over the U.S. (which is what I need) and 2) I found their level of customer service...

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Domestic Economy Dallas - Denver

Helpful?
Thank Zachary N
Charlotte, North Carolina
Level 3 Contributor
19 reviews
Reviewed today
NEW

the seats keep getting smaller, it seems. The flight crew was helpful and friendly, but you REALLY need to know that the "free" in flight entertainment can ONLY be accessed if you have the AA app downloaded before you get on the plane. If you don't, it's a long 4 hours! No food unless you purchase it -- which you...

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Caribbean Economy Charlotte - Curacao

Helpful?
Thank Amy W
Waco, Texas
Level 3 Contributor
18 reviews
11 helpful votes
Reviewed today
NEW
via mobile

Haven’t flown in years. Hope I never fly again. It’s not really the airlines’ fault. The problem is the crooks who’ve made security aggravating and rude passengers who don’t care about anyone else.

Domestic Economy Dallas - Miami
Helpful?
Thank buckntrish
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed today
NEW

Have ypu ever felt encllsed becase all blinds are closed all flight long? This issue is no more with the 787 Dreamliner :) i was very happy to be able to see out any window at ant time. It felt soo much better. Now serious, flight was amazing, crew was very friendly, even being delayed once we were airborne flight...

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International Economy Chicago - Barcelona

Helpful?
Thank Gustavo R
Chorley
Level 6 Contributor
167 reviews
121 helpful votes
Reviewed today
NEW

Good overall experience, from the AA lounge in Terminal A at PHL (although the lounge isn't on a par with a business class lounge experience in Europe, particularly as far as food is concerned). Business class on the A330-200 (ex US Airways aircraft) with American was highly satisfactory, with ample leg room and great on board service. The seat converts...

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International Business Class Philadelphia - Manchester

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Thank ChorleyRecruiter
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Chorley
Level 6 Contributor
167 reviews
121 helpful votes
Reviewed today
NEW

Domestic first class MCO to PHL with an onward business class connection to MAN. Priority check was efficient, my wife got TSA Pre-check, but myself and my son didn't, so we either have to split up to go through security or the one with TSA pre-check goes it alone. Security at Orlando was a pain, but eventually they sorted things...

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Domestic First Class Orlando - Philadelphia

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Nairobi, Kenya
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed today
NEW

I normally fly British Airways but was put on American Airlines as a code-share partner across the Atlantic. It was a very pleasant experience indeed and made a nice change to the somewhat tired BA option. The AA lounge in Chicago is huge, well spread out, generous in seating and meal offerings. On board, the aircraft layout was a nice...

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International Business Class Chicago - London

Helpful?
1 Thank Kipsanoi
Chorley
Level 6 Contributor
167 reviews
121 helpful votes
Reviewed today
NEW

Waited in the priority line for ages, only to get to the front of the line, when the lady there announced in a loud voice that she was now going on her break! Really, your break takes precedence over serving customers. Another wait while another employee eventually decided to check us in, after first finishing his non related conversation with...

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Domestic First Class Philadelphia - Orlando

Helpful?
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Chorley
Level 6 Contributor
167 reviews
121 helpful votes
Reviewed today
NEW

Awful service, just under 5 hour delay leaving MAN and upon arriving in Philadelphia, after being re-booked on to another connecting flight to Orlando, our flight got cancelled. We were abandoned by AA and had to find a hotel and make our own way via taxis (without luggage, which we couldn't retrieve, which made its own way to Orlando for...

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International Business Class Manchester - Philadelphia

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See travel tips for airlines
“Don't change a thing and need to deal with customer service. I know, easier said than done.”
769zacharyn, 20 Aug 2018 | Read review
“download AA's app or there's no in flight entertainment for 4 hours”
B5769DEamyw, 20 Aug 2018 | Read review
“If at all possible take a route flying the 787 Dreamliner”
252gustavor, 20 Aug 2018 | Read review
“Be prepared to pay at least $25 -$75 dollars over your ticket price on EVERY flight.”
auntiecraycray, 19 Aug 2018 | Read review
“Don't know. I will do some research to see if all the airlines have problems counting.”
rprager2014, 19 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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