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American Airlines


34,737 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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34,737 Reviews from our TripAdvisor Community

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34,737 reviews from our community

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Showing 28,323: English reviews
Phoenix, Arizona
2 reviews
Reviewed today
NEW
via mobile

While we're all told to stay seated, airplane mode, and buckle up. Here is the safe seatbelt our flight attendant put on my flight aa1645 on 4/24/2018. Notice shes unbuckled with only shoulder straps on.This after she explicitly told me how to get her out in case of an emergency in the exit row.

Domestic Economy Miami - Phoenix
Helpful?
Thank hamster549
Globe, Arizona
Level 6 Contributor
363 reviews
151 helpful votes
Reviewed today
NEW

Flew yesterday on American, first class Miami to Phoenix. For first class on this flight you do get extra leg room and nicer seats along with a meal but that’s about it. When we boarded and seated first class there was no drink service until the plane was taxiing for take off requiring us to drink very quickly. During the...

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Domestic First Class Miami - Phoenix

Helpful?
Thank Cheryal
Whiting, New Jersey
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed today
NEW
via mobile

Everyone, from the initial ticket counter, to the time I left the plane, was friendly and helpful. Flight was uneventful. I haven't flown in over 30 years, I was Surprised how small the seats got...I know I'm not THAT much bigger (lol). The pretzles, given out on the plane, we're a bit stale. A suggestion, give out bottled water...not in...

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Domestic Business Class Philadelphia - Wilmington

Helpful?
Thank tearsha
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed today
NEW

during a 1.5 hour for engine not working cant use toilets because they "work only in flight" - so said the announcement and the sticky notes on the doors of the toilets. so while we wait with the doors open (so as to vent the fuel smell) and the temperature goes over 90 not only could be not use the...

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Domestic Economy Los Angeles - Miami

Helpful?
Thank Mario S
Worcester, United Kingdom
Level 3 Contributor
18 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

We had a stressful few days before our flight after finding out AA had overbooked us. At this point only our 2 & 3 year old had seats in the cabin. We weren’t able to select our seats. After a few days of trying we managed to select a third seat. Having spent hours and hours (mostly on hold) on...

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International First Class Miami - London

Helpful?
Thank Samantha H
Level 6 Contributor
281 reviews
45 helpful votes
Reviewed yesterday
NEW

The flight was delayed due to a broken seat that had to be repaired. The flight was packed to the max leaving no room for carrying ons for passengers in seating groups after 6. The in-flight entertainment had to be reset causing a delay of use. Economy did get soda and pretzels, Nice flight attendants. Nothing special on this flight.

Domestic Economy Chicago - Los Angeles
Helpful?
Thank ReadRibbet
Bartlesville, OK, United States
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

American has upgraded the fleet with mostly newer aircraft. Although not excited about AIRBUS aircraft, after the Southwest problem with Boeing 737 - I feel about as safe with American as you can flying today. We did have an issue with ground crew not fueling the correct fuel tank on the AIRBUS - so that delay did affect a number...

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Domestic First Class Tulsa - Las Vegas

Helpful?
Thank J867ULjohnb
Puerto Vallarta, Mexico
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

Reserved early like in june for a november flight and in august they changed my flight without telling me. It would take me something like 20 hours to get to Puerto Vallarta. When I check my file in august this is when I notice the change so I call them and they said there was a problem with the connection...

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Mexico Economy Fort Lauderdale - Puerto Vallarta

Helpful?
Thank cloguy40
London, United Kingdom
Level 6 Contributor
563 reviews
155 helpful votes
Reviewed yesterday
NEW
via mobile

A pleasant airline. Reasonable leg room for the length of flight. Boarding and disembarking was swift. Plane clean. Staff good.

International Economy Havana - Miami
Helpful?
Thank Ian G
Spearfish, South Dakota
Level 6 Contributor
438 reviews
152 helpful votes
Reviewed yesterday
NEW

After boarding the plane 10 minutes late, pilot announced that there was an issue with the maintenance paperwork and it was being reviewed. The expected take off changed from 15 minutes to 1 hour to 2.5 hours...we passengers were left wondering if we were going to have to remain in the plane for the next couple of hours! Finally we...

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Domestic Economy Dallas - Denver

Helpful?
Thank SDCooks
See travel tips for airlines
“better to walk or swim or use North Korea Air than this crap”
mariosN525QH, 24 Apr 2018 | Read review
“Always dress comfortably.”
S5124GWanthonyh, 23 Apr 2018 | Read review
“Pick a seat on the aisle, the leg rooms better, unless someone is coming down the aisle.”
murielm49, 23 Apr 2018 | Read review
“Don't use this airline”
kristi795, 23 Apr 2018 | Read review
“Be patient”
, 23 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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