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American Airlines
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,678 reviews
Travellers' Choice 2019 Winner
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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sumthinew70 wrote a review Today
Seoul, South Korea
New York City - Wilmington
Domestic
I started my journey in the Philippines. arrived in JFK had a long layover so I booked a hotel. came the next day for my flight to Charlotte only to find it would be delayed 2hrs so i would miss my connecting flight to Wilmington. No compensation no advance notice just this s it. So now I do all in my power to get people to use another airline even if I pay the difference so they won't use AA. They are truly the worse airline in business!!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cailean H wrote a review Today
Albuquerque - San Antonio
Domestic
I fly almost twice a month for work. I am going on 10/10 flights with American Airlines being delayed or cancelled due to maintenance. The COO of this organization needs to reassess their maintenance of their aircraft. Until this gets fixed American Airlines will continue to have terrible reviews and lose customers. I appreciate the need to stop a flight for safety, however this issue is impacting all of their travelers. Not only does this impact American airline travelers but their staff has to get yelled at and deal with all the disgruntled passengers. I would assume they have a high turnover rate for their employees due to this systemic issue. I am sad to say I am required to fly on this airline. If I had the option I would not fly with American ever again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Brian C wrote a review Today
Austin - Boston
Domestic
Incredibly poor communication and customer service! In today’s day and age with instant communication, even with an incident of aircraft malfunction, there should be plans in place to remedy and correct the situation within a reasonable amount of time. From almost any airport in the country and airline could transmit a plane from one hub with a matter of 4 to 5 hours. it is unacceptable that an airline with known aircraft maintenance issues was unable to remedy a problem within an 8 to 12 hour period of time. Not to mention continually bumping the scheduled departure time without any significant communication or customer service associated with the delays. When asking simple questions, overall poor quality communication is all you can get from American Airlines personnel. Customer service resonates around every other service industry in the world, yet I am continually surprised by the lack of customer service and quality that exists in the airline industry. I expect problems to occur, but I simply ask for proper planning, logistical preparation, and accurate communication to occur in the state of the challenge. It should be reasonable to expect this from any professional organization. Especially a publicly traded one.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Bill K wrote a review Yesterday
Charlotte - San Jose
International
Went to leave Charlotte, North Carolina at 2:15 did not get to leave until 7:30 AM. The next morning spent $154 out of my own pocket for a room because they would not give me a voucher because they said that I lived local and I could drive home which meant I could drive home. Turn around after sleeping two hours and come back, after being in Costa Rica for six days I can get my flight at 2:15. It is now almost 8 o’clock and the flight has not left yet and I have to go to Miami unload my luggage go to customs, reload my luggage and fly to Charlotte on the same plane And will not get in until 4 AM in the morning. This has cost me an extra $300 on food and extra stuff that was in my luggage toiletries and such to make it through the night along with all the food that I had to buy will never fly this airline again .
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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borsa m wrote a review Yesterday
Izmir, Türkiye
New York City - London
International
They are totally scammers. They are operated with British airways. We missed the connecting flight due to 3.5 hours delay, no compensation. We had to communicate ignorant, disgusting people in JFK airport. They know nothing to fix the situation, they barely understand the problem in more than 1 hour. I do not understand why the company pays these ignorant people. So they brought us "NEAR location (not original one)" with the 24 hours delay with no excuse. Unless you're dying from the poverty, you should not choose this airline.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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Sitting for six hours waiting on a flight and still have to unload luggage in Miami reload luggage in Miami after going through customs and flying them to Charlotte. I will not get in till 4 AM which I was supposed to get in at 8:30 PM. We have to pick another airline next time
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Mystery meal
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sumthinew70 wrote a tip Today
"DONT FLY AMERICA AIRLINES!!!!!"
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Bill K wrote a tip Yesterday
"Don’t expect anything special"
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Nicole C wrote a tip 19 Jun
"My advice would be DON'T fly with this airline.....I am NOT going to fly this airline again!!! Old hag attendant should resign"
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Vince L wrote a tip 19 Jun
"Check Delta and United first. If you’re lucky, maybe JSX serves your city."
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Leigh Anne K wrote a tip 19 Jun
"Don’t fly with this airline. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: RM 142
2th checked bag: RM 189
3th checked bag: RM 708
4th checked bag: RM 944
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: RM 142
2th checked bag: RM 189
3th checked bag: RM 708
4th checked bag: RM 944
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: RM 142
2th checked bag: RM 189
3th checked bag: RM 708
4th checked bag: RM 944
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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